Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
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The agent Faizal Khan was very polite and welcoming. I was a little indecisive about choices available, but he helped me with all my questions which gave me the confidence to make the choice of furnit... See more
Company replied
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
Company replied
We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
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Great experience and very smooth…
Great experience and very smooth transaction. Amazing quality furniture would definitely recommend them to others.
19 June 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Mr Khan helped us purchase our sofa and…
Mr Khan helped us purchase our sofa and worked with what was the best size for our sofa
21 June 2026
Reply from DFS Furniture - Romford
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Very nice and friendly
Very nice and friendly. Went though everything service was excellent.
21 June 2026
Reply from DFS Furniture - Romford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Mohamed was very helpful and…
Mohamed was very helpful and knowledgeable. He provide all the information I needed, all credit to him.
He has very good customer service skill and did not rush me or pressure me into anything I was not sure with. He provided me with all the information to allow me to make an informed decision. Well done Mohamed and DFS for employing Mohamed.
13 June 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Above and beyond
Mohammed at DFS was absolutely brilliant. He was very friendly and helpful, took the time to explain everything clearly, and made sure we were confident with our choice of furniture. He double-checked our order and really went above and beyond with his service. Highly recommend!
15 June 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
My experience @DFS was great
My experience @DFS was great
The person that served me was wonderful person
I’m so grateful
16 June 2026
Reply from DFS Furniture - Romford
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great help from mr khan nice guy very…
Great help from mr khan nice guy very friendly and helpful
12 June 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great experience and easy to choose lot…
Great experience and easy to choose lot of choice
8 June 2026
Reply from DFS Furniture - Romford
Hello Saba,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We found quality and choice of…
We found quality and choice of merchandise really great. Our young salesman Mohamed was extremely helpful and willing to assist with any information that we requested. Enjoyed buying our furniture.
9 June 2026
Reply from DFS Furniture - Romford
Hello Delyse,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Member of staff (Faisal Khan) was very…
Member of staff (Faisal Khan) was very helpful and knowledgeable.
7 June 2026
Reply from DFS Furniture - Romford
Hello Patricia,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Faisal was super, very welcoming
Faisal was very good, he greeted us and asked questioned about what we were looking for, he was very attentive. He was welcoming gave us coffee, and showed us all of the different ranges, he really helped us find what we were looking for and he advised on fabrics and styles. Excellent experience, Faisal made it such a good experience and he was very knowledgable and extremely helpful.
6 June 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Muhammad was very helpful
Muhammad was very helpful, without being pushy. He seemed very knowledgeable about the different manufacturers. He had a very pleasant manner which prompted us to seek him out on our second visit.
6 June 2026
Reply from DFS Furniture - Romford
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Crap shop don't recommend it
26 December 2025
Reply from DFS Furniture - Romford
Good morning Paula,
Thank you for taking the time to share your feedback, we are very sorry to learn your overall experience with DFS has not been a positive one. We're unsure about the issues you have experienced in particular so if there is anything further we can assist you with please do get back in contact. Apologies again.
Kind regards,
Lia
DFS Customer Support
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