Excellent experience from start to finish. The staff were fantastic and always ready to help with a smile on their faces. A special mention to Jonathan Rivers who helped us along on our journey to fin... See more
Company replied
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See what reviewers are saying
The salesman sharif was exceptional. He listened to what we wanted was very knowledgeable about the products and not at all like a pushy salesman. Overall great experience.
Company replied
The staff Shivam Sharma supported and attended us well. They answwred all our questions and help make us right purchase for our home. Thnak you Shivam!
Company replied
Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very happy with the service we got today
3 June 2026
Reply from DFS Furniture - Reading
Hello Vicky,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
very helpful staff
very helpful staff, a competitive price. Only issue is that we were not allowed to take colour samples home to check suitability.
29 May 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. I am really sorry to hear you were not able to take the colour samples home, however if you wish to request this then please contact us on 03339999777, please choose option 1 and our online team can arrange one to be sent to you directly.
We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly helpful staff
Friendly staff were helpful but allowed us freedom to look around and then they were there to discuss our choice and advise of options.
1 June 2026
Reply from DFS Furniture - Reading
Hello Tim,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Reading
Hello Martin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Fast, friendly service
Fast, friendly customer service from the salesperson. What we wanted was in stock and we could get a good idea of how it would feel and look from her assistance.
1 June 2026
Reply from DFS Furniture - Reading
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
I had an outstanding experience with…
I had an outstanding experience with this salesman. (Mohammed) From the moment I walked in, he greeted me with a warm, genuine smile and a calm, friendly demeanor. What really stood out was his non-pressured approach—he took the time to listen to my needs and answer all my questions with care and expertise. I never once felt rushed or pressured. His professional manner and genuine enthusiasm made the whole process a pleasure. I would absolutely recommend him to anyone looking for a trustworthy, approachable, and top-notch service
31 May 2026
Reply from DFS Furniture - Reading
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Choice of lots of sofas & helpful staff
Choice of lots of sofas, options and combinations. The Sales Adviser - John (368) - extremely helpful, explaining everything and very patient!! No hard sell. All staff welcoming customers
24 May 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Mo was very friendly and helpful and…
Mo was very friendly and helpful and offered practical advice throughout
30 May 2026
Reply from DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful staff
23 May 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff didn’t follow me round like…
The staff didn’t follow me round like sharks and left me to make my own decision but were ready to help me with any questions.
They walked me through the process of buying a sofa clearly and didn’t try and push extras on me.
29 May 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Really helpful sales staff
29 May 2026
Reply from DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good experience
I went to look at sofas today and bought two. Staff, John, was very helpful as I am fussy. Great service from him and I am very happy either way my purchase
29 May 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with John.
Kind Regards,
Jordan
DFS Customer Support
Lovely young lady named AGA ,helped us…
Lovely young lady named AGA ,helped us to find the right sofa & chairs for us .She gave us water ,(very hot day ) & made sure we were sure with our choices. She is an excellent customer service provider.
27 May 2026
Unprompted review
Reply from DFS Furniture - Reading
Hello Anita,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very good service
Very good service, couldn’t have asked for anything. Listened to all our needs and went all out to help us find what we wanted. The young man that served us is a credit to your company
27 May 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The service was great and the staff…
The service was great and the staff were helpful, they explained everything that we wanted to hear, gave advantages and disadvatages of the furniture that we saw and the choice made at the end was the best.
26 May 2026
Reply from DFS Furniture - Reading
Hello Aubriella,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Customers service very helpful…
Customers service very helpful information about the product.
25 May 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Staff is very friendly and provide a…
Staff is very friendly and provide a sincere help and advice
24 May 2026
Reply from DFS Furniture - Reading
Hello Mohammad,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
So helpful and attentive
23 May 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
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