From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, orderin... See more
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The Sales assistant Layala,made everything so relaxing and easy, she guided us through the sofabeds which made life so much less complex. We were left to choose & we did. On Her return the purchase pr... See more
Company replied
Dan was very helpful in choosing the right sofa. He had plenty of knowledge and gave us a 5 star experience. We even enjoyed a free coffee whilst choosing colour and care package.He had a great smile... See more
Company replied
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa. Th... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadstone Way, Unit 1, BH15 3TE, Poole, United Kingdom
- 0333 999 9784
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Choosing My New Sofa…
From the moment we walked into the store, we were greeted politely, shown around, left to try out sofas and choose one. There was no pressurised sales pitch. All information was given clearly, ordering and paying was simple and efficient. I’m a very happy customer, looking forward to enjoying my new comfy, customised sofa in about 5/6 weeks.
8 August 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The gentleman in store was very helpful…
The gentleman in store was very helpful and quick
No wasting time straight to getting order placed
8 August 2026
Reply from DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Interact with several staff
Interact with several staff, all were helpful and offered sound advice
7 August 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
A lot of the stitching is very lose…
A lot of the stitching is very lose some not tied off properly. Seats looking flat after 24 hours.
No fabric care kit delivered.
27 July 2026
Reply from DFS Furniture - Poole
Good afternoon,
Thank you for sharing your review with us, we are sorry to hear you are unhappy with the quality of your furniture, if you feel there may be a fault with the goods please raise this to us on 0333 9999 777. We can confirm your care kit has since been delivered.
Kind regards,
Holly M
DFS Customer Support
Very helpful and informative
6 August 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Top marks very friendly and very clear on everything
Very nice team helped understand in every way made me welcome with drinks a present time shopping in store
6 August 2026
Reply from DFS Furniture - Poole
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff (David) was friendly helpful…
The staff (David) was friendly helpful respectful .
6 August 2026
Reply from DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Poole
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Dan was great showing us all the…
Dan was great showing us all the appropriate chairs he thought might be good for my brother. No question too small. We decided on lazyboy in the end good quality and lovely choice of fabrics. My brother was extremely pleased with his purchase thank you Dan
5 August 2026
Reply from DFS Furniture - Poole
Hello Mrs Jerrard,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dan.
Kind regards,
Lia
DFS Customer Support
OK, but I will go online next time
Ordering instore was a bit of a pain. They take ages to fill in all your details and check, double check and triple check every detail, then get someone else to check, then tell you once it's ordered it can't be changed as though you're a 5 year old. Although in our case it turns out it can be changed as they had made a mistake! Personally, if I were to use them again, I would order online. The item was ok when it was eventually delivered. Delivery times are as stated, but seem to take ages.
28 December 2025
Reply from DFS Furniture - Poole
Good afternoon Sean,
Thank you for taking the time to share your feedback with us, please accept our apologies for your experience in-store we do just aim to ensure every transaction is clear and thorough. We are pleased to hear delivery went ahead without issue.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Damian was amazing very helpful and…
Damian was amazing very helpful and knowledgeable and answered any question or query we had. Overall Very nice experience!!
4 August 2026
Reply from DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Damian met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
My experience with DFS Furniture with…
My experience with DFS Furniture with Steve Pascoe sales ,whom talked very professioal and made my partner and i relaxed with a coffee each.so much infact we agreed and purchased a 3 seet sofa.
Thank you on behalf of my partner and my self , a very happy couple and thank you Steve Pascoe .
Roy Andrews .
1 August 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great friendly staff
The staff were very friendly and spent time to explain the products to us.
3 August 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
We were greeted by a lovely member of…
We were greeted by a lovely member of staff called Damien. Incredibly helpful and very patient with all of our questions. Gave us the time we needed to make out decisions and we bought a fantastic sofa!! Just waiting for delivery.
2 August 2026
Reply from DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, Dan was very friendly and professional. He was not pushy, he showed us the options and went through all the information clearly, we were able to ask questions, offered us refreshments, all in all it was a very satisfying experience.
2 August 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dan.
Kind Regards,
Jordan
DFS Customer Support
A very pleasant experience
We were made to feel welcome as soon as we walked through the door. We explained what we were looking for and pointed in the right direction. We were then left alone with no pressure at all to buy. We decided on a bundle and Sebastian came over to assist us. He went through every detail of the purchase with us and answered all of our questions. A very pleasant experience for a pricey shopping trip.
1 August 2026
Reply from DFS Furniture - Poole
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sebastian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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