We visited your Oxford store a couple of times and on both visits we found the staff very helpful without being intrusive. On the second visit we were assisted by Sid who was extremely knowledgeable... See more
Company replied
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Excellent overall experience mainly due to Alim who advised us on everything. What a change to actually deal with an advisor who took the trouble to to at least seem like he was interested in more tha... See more
Company replied
Our experience was fantastic, upron arrival we were welcomed by Darren at the Oxford brand who made us feel very welcome. we were offered coffees and hot chocolates for the kids and made very comforta... See more
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We were just passing the Botley Store and was not expecting to make a purchase quite yet. However, realising that this particular Branch is closing within the next month, and seeing a suitable and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Botley Road, OX2 0HD, Oxford, United Kingdom
- 0333 999 9770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Oxford
We're happy to hear that our team provided you with clear and helpful assistance. Thank you for your kind words!
Kind Regards,
Vanessa
DFS Customer Support
Absolutely DREADFUL customer support
Absolutely DREADFUL customer support. Sofa and footstool were delivered a couple of weeks ago. Upon inspection of the footstool it was damaged in two places. I called DFS to have a replacement delivered but was only offered a repair and was repeatedly told that this was their policy and a replacement could not be provided before a service visit despite me sending photos. I was also denied from talking to a manager despite requesting it as the individual was working from home! I booked another day off work for the service visit and was told that the service manager would ring the night before or the morning of the visit to confirm an arrival time. I did not receive a call by mid-day on the service visit day so I contacted DFS who told me the visit had been cancelled on the system and they had done nothing to notify me. I have now wasted two days of annual leave for no reason for a fault that was DFS' fault in the first instance, delivering faulty goods! I am yet to reach a solution as nobody at DFS wants to be accountable for their mistake. This process has been incredibly frustrating and a massive loss of income for me missing work. I expect DFS to take responsibility and compensate me for my time, or at the very least replace my furniture that was delivered broken!
6 February 2025
Unprompted review
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you for taking the time to leave us your review your feedback is always appreciated. I am very sorry to hear about your footstool and to hear about the service received.
It is very disappointing to hear that the experience with your furniture was not as expected.
I can see that the team has tried to get in touch with you but has unfortunately not been able to connect with you at this time. However, if you would like to discuss this matter further please do not hesitate to get back in touch on 0333 9999 777.
Kind Regards
Haseeb S
DFS Customer Support
Fantastic service
What can I say, ordered new sofas on 06.12.24 and delivered today. Delivery guys were fantastic, very polite and punctual. Up to date real time delivery expectations. They were both quick efficient and professional throughout. 5star service from start to finish.
17 December 2024
Unprompted review
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience with our team.
Kind Regards,
Haseeb S
DFS Customer Support
Faulty and broken sofa
Faulty and broken sofa
Can someone call me on 07795221137 regards to q faulty and broken sofa I'm still fighting for a refund as it was delivered like this a manger from banbury came out and saw it bolts missing so now a health and safety issue manager agreed so why can't I have a refund I'm not having a repair for a 4,000 sofas to be told it can be repaired you know who I am so don't ask for my order number just ring my number this is such q crap company who lies and don't ring back any excuses going they will tell you ypu have my number so call it before 24 hours or taking this to court and news papers will be involved
Under act 15 I'm initialled to a full refund so give me my money back don't know why you won't your actually braking the law but you don't care well we will see
1 June 2024
Unprompted review
Reply from DFS Furniture - Oxford
Good Morning Jessica,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I do want to take this opportunity to apologise for any lack of communication in relation to any issues raised. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
After looking into the order I can see the store have been dealing with this one closely for you and were awaiting you getting back in touch after a holiday to follow this up. However, we have asked they contact you as soon as possible.
We will aim to bring this to a close for you as soon as possible and restore your faith, apologies again for any inconvenience caused.
Kind Regards,
Lia P
DFS Customer Support
Amazing service by Daren and Alim…
Amazing service by Daren and Alim always going out of their way to help. Thanks guys.
Will certainly miss this store.
17 April 2024
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in-store with Daren and Alim.
Kind Regards,
Haseeb S
DFS Customer Support
I met very nice man he made everything…
I met very nice man he made everything easier and I was very happy thank you very much for your help and nice furniture
16 April 2024
Reply from DFS Furniture - Oxford
Good Afternoon Hala,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Customer service was fantastic
Customer service was fantastic. The information passed on was brief but informative. The whole process was exactly what was required.
14 April 2024
Reply from DFS Furniture - Oxford
Good Morning Joseph,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lia P
DFS Customer Support
Reply from DFS Furniture - Oxford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in-store with our team.
Kind Regards,
Haseeb S
DFS Customer Support
Great salesmanship
Sid was very friendly on entering the store. He introduced himself and have time for us to browse independently before offering further help. Overall, the service was week balanced, very helpful and informative.
6 April 2024
Reply from DFS Furniture - Oxford
Good Morning Coral,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that NAME met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Lia P
DFS Customer Support
Great sofa, excellent service
Bought a three piece suite from DFS, the sofas were great and the service was excellent. Sid provided us with lots of information without being pushy and definitely helped us to make our purchase. Would definitely recommend DFS based on our experience.
6 April 2024
Reply from DFS Furniture - Oxford
Good Morning Mr Capon,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Lia P
DFS Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Made you really feel welcome in shop…
Made you really feel welcome in shop lovely guy enjoyed the chat we had really helped me make my mind up
4 April 2024
Reply from DFS Furniture - Oxford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in-store with Cheryl.
Kind Regards,
Haseeb S
DFS Customer Support
Reply from DFS Furniture - Oxford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
assistant who see us was very help…
assistant who see us was very help full. gave us all the information on how to look after the fabric. very help full. and if we ever need any more information we will call in to your Banbury shop Mrs v cypher
29 March 2024
Reply from DFS Furniture - Oxford
Good Afternoon,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that the salesperson gave you all the information you needed and met all of your expectations.
Kind Regards,
Haseeb S
DFS Customer Support
Reply from DFS Furniture - Oxford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Haseeb S
DFS Customer Support
Excellent service
Excellent service, explained the purchase and delivery process in detail. Helpful and polite.
1 April 2024
Reply from DFS Furniture - Oxford
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Great service
Great service , really knowledgable and didn’t pressure us at all- highly recommend
29 March 2024
Reply from DFS Furniture - Oxford
Good Afternoon Jonathan,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lia P
DFS Customer Support
Reply from DFS Furniture - Oxford
Good Morning Kavya,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Lia P
DFS Customer Support
The store manager was very helpful and…
The store manager was very helpful and gave us a good deal
29 March 2024
Reply from DFS Furniture - Oxford
Good Morning Paul,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lia P
DFS Customer Support
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