DFS Furniture - Milton Keynes Reviews 

8,162
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


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Rated 5 out of 5 stars

Very good experience with Sam serving my husband and me. Really thorough with showing us the full Clarence range on your website so that we could have a combined offer of the coffee table, nest of tab... See more

Company replied

Rated 5 out of 5 stars

Rehan (unsure of spelling so apologies if its wrong ) was very welcoming and friendly as soon as we entered the store , he was very helpful and informative and made our sofa search pleasant ! Regularl... See more

Company replied

Rated 5 out of 5 stars

The sales assistance Arti was extremely knowledgable and helpful giving us sound advice on making our choice of Sofas, she went through all options and advice on how to look after the sofas. The who... See more

Company replied

Rated 5 out of 5 stars

Rehan was particularly helpful. We liked how he was on hand to respond to any questions but wasn’t pushy. He gave us space and time to make our decision. I’d had been in a few weeks previously to be... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,162)

92,599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was served By Arti and she was very…

I was served By Arti and she was very helpful and answered all my questions.

27 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Well informed

Well informed, enthusiastic staff made choosing our sofa and enjoyable experience

27 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Customer service contact

Customer service contact

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Guivanna was extremely helpful and…

Guivanna was extremely helpful and answered all our questions

26 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very friendly servise

Very friendly servise, helped to answer questions,would recommend to anyone .

26 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Smooth from start to finish

Smooth from start to finish

26 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Lovely salesman mark

Lovely salesman mark! Felt extremely welcomed and listened to

25 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Anna was extremely helpful, she gave me all the specific information I needed about my purchase, how to look after it and explained the finance and insurance in great depth. She took me step ny step through each stage and made me feel very at ease.

25 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Anna.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Absolutely fantastic service nothing…

Absolutely fantastic service nothing was too much trouble our sales assistant Lisa was very helpful and knowledgeable

25 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lisa.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Mark was extremely helpful and patient

Mark was extremely helpful and patient. Took time to explain everything about the items , choices and care.

24 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mark.

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Excellent people

Excellent people
helpful staff
Great customer service

21 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had a very helpful Assistant …

We had a very helpful Assistant Giovanna..couldnt do enough for us and explained everything. We could choose what sofa with what colour fabric and feet. Very good service.

23 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

DFS staff at Winterhill are very…

DFS staff at Winterhill are very friendly, experienced and knowledgeable. It was a pleasure to shop there.
Danielle was very helpful and pleasant, she took time to explain everything about my purchase.

23 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Customer service was very professional…

Customer service was very professional and the employee was very helpful and was able to reassure me on any questions I had.

21 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I’m very satisfied with my experience

I’m very satisfied with my experience. The ladies in the showroom were welcoming and friendly, and Anna was exceptionally professional, polite, and helpful throughout. I would highly recommend them to anyone looking for excellent customer service.

22 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Sofa

The staff were very helpful and had a great respect to the customer and never pestered me just made use a wear of how they were and if we need anything just asked

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer service from Rehan was 10/10

Customer service from Rehan was 10/10
Helped to pick our two sofas and designed the lay out for us.
Thank you rehan

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Really helpful sales lady

Really helpful sales lady, was very patient with me trying everything and knowledgeable on the products

19 July 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

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