Whole experience was relaxed and pleasant - after initial greeting, we were left to wander around at our leisure, being supplied with a tape measure when one was requested. Upon making a decision, as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited your Measham store a couple of weeks ago and spoke to a lovely gentleman named Pete. We went away to make sure our choice would fit in our living room. We returned today and luckily Pe... See more
Company replied
We were greeted at the door by Jackie, who took us directly to the Patterdale range we had been viewing online. We were then given time to ourselves to look at this range and then the rest of the stor... See more
Company replied
The salesman! Handsome man with the perfect smile! And very patient! He actually listened to what I was saying and considered my personal needs and requirement for a sofa 😊 he didn't push for a sale... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tamworth Road, DE12 7DU, Measham, United Kingdom
- 0333 999 9741
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Product exactly what I wanted.
11 June 2026
Reply from DFS Furniture - Measham
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Measham
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Found the person dealing with our order…
Found the person dealing with our order was very helpful, and told us everything we needed to know
2 June 2026
Reply from DFS Furniture - Measham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovely service and nice girl
9 June 2026
Reply from DFS Furniture - Measham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were served by Marianne
We were served by Marianne, she couldn’t be more helpful. She went above & beyond to help us. Showed us multiple items in the shop and even helped us plan our room layout and suggested different options so that we could have the sofa & cuddler that we’d seen. She sat us down with a coffee so that we could talk through our options and again couldn’t have done more for us. Our experience with her was a 10/10.
8 June 2026
Reply from DFS Furniture - Measham
Hello Andy & Amy,
We're really grateful you shared this amazing 5* review. We are glad to hear that Marianne helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great experience at DFS (Measham) today…
Great experience at DFS (Measham) today Jackie really looked after us.
7 June 2026
Reply from DFS Furniture - Measham
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Amazing Kate…
The experience was enhanced through the sales experience through all the help of our lovely sales assistant Kate.
7 June 2026
Reply from DFS Furniture - Measham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Measham
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Measham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Helpful without pressure
Pete was helpful without pressure. Asked a few basic questions regarding our needs and directed us to suitable items. Was on hand when we needed him and no pushy sales techniques.
2 June 2026
Reply from DFS Furniture - Measham
Hello Janet,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Pete.
Kind regards,
Lia
DFS Customer Support
New settee
We visited your branch today, looking to purchase a new settee.
Kate help us choose one and her product knowledge was excellent. She was very helpful with choosing our purchase and the add on we choose.
4 June 2026
Reply from DFS Furniture - Measham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Measham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
If I had more space to buy more sofas I would!…
Jacquie was absolutely wonderful from the moment we entered the store, asked if we had anything in mind and pointed us in the right direction to let us browse with no pressure and she was right there as soon as we were ready to chat about our choice. She offered us a coffee and got us comfy while we went through our options, felt so relaxed and settled and left feeling so good about our decision and the choice we’d made as well as just feeling good in general after having a lovely chat as it truly felt interested in getting to know us and our needs surrounding our sofa choice! Thank you so much for such a fab experience at your Measham store
1 June 2026
Reply from DFS Furniture - Measham
Hello Will,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Jacquie.
Kind regards,
Lia
DFS Customer Support
Brilliant service
Louise was really helpful and patient with my purchase! Can’t wait to see it in my living room.
1 June 2026
Reply from DFS Furniture - Measham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
We received excellent, professional service from Jackie to purchase our new sofa. We were were impressed with the great value and quality of products in store.
31 May 2026
Reply from DFS Furniture - Measham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Measham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great help
We had an idea of what we wanted, but Jackie helped us pick the right sofas for us. We didn't feel rushed or pushed into getting something we didn't want or need. She is a genuine lovely lady!
30 May 2026
Reply from DFS Furniture - Measham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jackie.
Kind Regards,
Jordan
DFS Customer Support
Helpful staff
Helpful staff, was looked after by Marianna. She was very patient with us and was able to assist with any questions and found the perfect sofa for our living room using the measurements we provided.
29 May 2026
Reply from DFS Furniture - Measham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Marianna.
Kind Regards,
Jordan
DFS Customer Support
Efficient friendly helpful service
20 May 2026
Reply from DFS Furniture - Measham
Hello Ryan,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Excellent service
Kate was very professional and efficient. She explained everything in detail and asked a colleague to check all details prior to booking, as she explained once ordered the details could no longer be changed or cancelled. Kate also explained various options which was very helpful as we hadn’t realised that the range had a slightly smaller version which suited our needs better.
25 May 2026
Reply from DFS Furniture - Measham
Hello Linda,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.