Whole experience was relaxed and pleasant - after initial greeting, we were left to wander around at our leisure, being supplied with a tape measure when one was requested. Upon making a decision, as... See more
Company replied
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Whole experience was relaxed and pleasant - after initial greeting, we were left to wander around at our leisure, being supplied with a tape measure when one was requested. Upon making a decision, as... See more
Company replied
The salesman! Handsome man with the perfect smile! And very patient! He actually listened to what I was saying and considered my personal needs and requirement for a sofa 😊 he didn't push for a sale... See more
Company replied
We were greeted at the door by Jackie, who took us directly to the Patterdale range we had been viewing online. We were then given time to ourselves to look at this range and then the rest of the stor... See more
Company replied
Hello,my daughter and i were in your Measham store yesterday to look at recliner chairs and sofas.we were greeted by a lovely lady Marianna,who pointed us in the direction of what we were looking... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
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Tamworth Road, DE12 7DU, Measham, United Kingdom
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The staff Pete Measham store was extremely helpful and went out of his way to ensure we left the store happy he made several calls and attempts to source the suite that we required finding an failed delivery to a customer that was unable to accept due to delivery issues in Haverfordwest arranging for it to be delivered to Tamworth at a discounted rate most pleasant and helpful person even the cleaner took time to chat whilst we were waiting for Pete to do his things

Reply from DFS Furniture - Measham
The salesman! Handsome man with the perfect smile! And very patient! He actually listened to what I was saying and considered my personal needs and requirement for a sofa 😊 he didn't push for a sale but rather accommodated well for me. Wish I'd got his name!

Reply from DFS Furniture - Measham
Jackie was very helpful at your store on our first visit. We returned a week later and ordered our new furniture. Jackie was very friendly and talked us through everything. We are very pleased with the service we got at your store.

Reply from DFS Furniture - Measham

Reply from DFS Furniture - Measham
Couldn't be happier with the customer service we received!

Reply from DFS Furniture - Measham
Attentive staff but not in your face as soon as you walk in.
Explained everything very clearly payments, delivery and aftercare

Reply from DFS Furniture - Measham
Sales man was really helpfull answered all my questions .was very patient and friendly .as i changed my mind couple of yimes

Reply from DFS Furniture - Measham
Customer care and no pressure sales people. i looked around at my own time and pace ,no pressure sales at all. I was asked if I needed help but no pressure at all. I chose two two seater sofas and a chair . I liked the two tone effect of the items so I ordered the same colour, very pleased with my choice and I can not wait for them to arrive. All in all first class service.

Reply from DFS Furniture - Measham
Staff were very welcoming and friendly. They were able to answer every question I had and offered sound advice.

Reply from DFS Furniture - Measham
We were very happy with the sales experience. It was very straightforward and would recommend this store to others

Reply from DFS Furniture - Measham
Warm welcome, fantastic friendly staff - Pete was very helpful and knowledgeable

Reply from DFS Furniture - Measham

Reply from DFS Furniture - Measham
Found what we wanted, good customer service, by the staff, everything explained well

Reply from DFS Furniture - Measham
My partner and I visited the Measham store today to purchase a sofa for our first home. As first-time buyers, we were unfamiliar with the process, but the level of customer service we received was outstanding.
Although we didn’t catch the gentleman’s name, he was extremely friendly, knowledgeable, and professional throughout our visit. Every question we had was answered thoroughly, and he took the time to ensure we felt comfortable and confident with our purchase. His approachable manner made the entire experience stress-free and enjoyable.
We would highly recommend the Measham store to anyone looking for excellent customer service. This member of staff is a true credit to the team.

Reply from DFS Furniture - Measham

Reply from DFS Furniture - Measham
Bought a sofa from DFS measham. Was very happy with all aspects. The member of staff who dealt with us was friendly, helpful and knowledgeable.

Reply from DFS Furniture - Measham
Excellent service & information by Marianna, helping me select the sofas I wanted, explaining about the care and protection for them, great customer service.

Reply from DFS Furniture - Measham
The care and support offered by Marianna was brilliant and we felt well informed of sofa care and management.

Reply from DFS Furniture - Measham

Reply from DFS Furniture - Measham
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