DFS Furniture - Llantrisant Reviews 

The salesman Josh was extremely helpful very knowledgeable of his sofas, very easy to talk to without putting any pressure on myself and husband in purchasing a new sofa. He explained everything about the sofa design we were looking at and helped us make our final decision before making any agreement . We are very happy and would definitely recommend the store where Josh is working from, huge thank you to him, he’s a credit to your company

Helpful staff. Good variety to choose from. All necessary information provided. Stress free experience.

On entering we were met by a lovely , friendly gentleman Josh , I asked him to show us the Zana 3 seater sofa as we already have the recliner in the same range. He offered us a cup of tea/ coffee as we sat on the sofa , he explained about the firm cushions in foam of what we have already and he succeeded to explain everything else from time to make , guarantees to delivery details. Our overall experience today in the Pontyclun DFS store was 100% Satisfactory.

Sales person was extremely polite and helpful. I have shopped at dfs for over 20years ,always treated well .

Friendly staff, explained the options clearly. Very personable allowed us space to might the right decision for us.

There was no pressure to buy, we left to browse but plenty of help to hand when we needed it. We were helped by a very Knowledgeable staff member and a seamless, clear transaction was carried out.

Fabulous and very easy to understand and quick and easy

Excellent customer service from David. Helpful, knowledgable but not too forward or pushy. Lovely aftershave too!

Staff incredibly helpful. Very pleasant and made my experience a very enjoyable one.

We knew what we were looking for from a previous visit, Lewis at the Llantrisant store was very, knowledgeable and helpful, he arranged our order with no stress or issues, our sofas are due for delivery this week! Great service!

Great service from start to finish. I wasn’t 100% sold on a sofa, but the gentleman who helped was friendly, knowledgeable, and genuinely helpful. Help find the right sofa for us and Made the decision much easier. 👌

Great service from the Llantrisant store - a big thank you to Josh!

The Sales assistant Grant was brilliant from start to finish, there was no hard sell ,while we were looking for our new sofas, he took his time to explore all options and insured that our final choice was exactly what we wanted. He fully explained the delivery process and schedule
A great credit to DFS

Great staff and sorted quickly

We were met by a member of staff named David, Who was very understanding &very helpfull with our choice of purchase &the offer of a few cuppa,s went down well...

Sales advisor was really helpful

I called up for advice on a sofa I was interested in. The lady on the phone I believe was called Natasha? I called around 16:20 on 17/06/26. She was amazing. Very patient and answered all my questions with ease. Very easy to talk too. I let her know I am a first time buyer and she was very kind in offering all kinds of advice. She went through all the protocols with ordering a sofa, let me know the deals they have on. Cleaning advice on the sofas such as the dos and donts. I even ended up ordering extra furnishings. She put through the order for me over the phone, it was all very smooth running. I cannot wait for my sofa for my new home, the service was impeccable.

Our experience from start to finish was very professional but yet felt like speaking with a friend . The staff there were not to pushy but yet very helpful with their information, we would strongly recommend DFS definitely felt in safe hands .