We were met with Charley today in our kings Lynn store, who was very friendly, professional and had great knowledge of all the sofas. Charley Was very patient with explaining all the offers, fabrics... See more
Company replied
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Good selection of power recliner chairs and sofas, and great quality. Was approached by a polite and helpful salesman who offered guidance and explained offers available. Was not under any pressure an... See more
Company replied
Fantastic customer service from Maddie and Aaron. I was 'that' difficult customer because of my son's complex needs. Nothing was to much trouble and they helped me choose a suitable sofa when I had no... See more
Company replied
Excellent sales services. We were able to make an informed choice based on the extensive product knowledge given to us by Arran one of the sales team at Kings lynn.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hardwick Road, PE30 4NA, King's Lynn, United Kingdom
- 0333 999 9748
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The lady who helped us was very polite…
The lady who helped us was very polite and honest and helpful
30 July 2026
Cannot get an order right
After a 12 week wait, a bed settee arrived which had been an ex showroom display. I ordered the sofa care protection, it was dragged along the lorry, then it had stains on the arm and a stain along the side.
I ordered another Layla sofa which should have been identical but was a completely different colour and material, then given the runaround by customer support.
Do not buy from DFS
30 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Enjoyable shopping experience
Good selection of power recliner chairs and sofas, and great quality. Was approached by a polite and helpful salesman who offered guidance and explained offers available. Was not under any pressure and it was an enjoyable shopping experience, which resulted in our purchases.
28 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Colin was a great help his service was…
Colin was a great help his service was first class
28 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Marc,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We had a great experience and they gave…
We had a great experience and they gave great service..but it's cause we brought a sofa after all
27 July 2026
Reply from DFS Furniture - Kings Lynn
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were met with Charley today in our…
We were met with Charley today in our kings Lynn store, who was very friendly, professional and had great knowledge of all the sofas. Charley Was very patient with explaining all the offers, fabrics ect on all 3 of the sofas we interested in. Over all we were very happy to make the purchase after the excellent service we received.
25 July 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Charley.
Kind Regards,
Jordan
DFS Customer Support
A complete range available and Aaron…
A complete range available and Aaron was perfect to deal with
25 July 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent service explained everything…
Excellent service explained everything very well no pushy service really relaxing made welcome
24 July 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lady who sold us the furniture
Lady who sold us the furniture
Was great and very helpfull
I was happy with purches
I left verry happy and would come back
24 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Barry,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very helpful and put us both at ease
23 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent sales services
Excellent sales services. We were able to make an informed choice based on the extensive product knowledge given to us by Arran one of the sales team at Kings lynn.
21 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Difficult customer incoming!
Fantastic customer service from Maddie and Aaron. I was 'that' difficult customer because of my son's complex needs. Nothing was to much trouble and they helped me choose a suitable sofa when I had no idea where to start. Thank you guys
21 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful information on what I was…
Very helpful information on what I was buying clear and precise all through out the process
20 July 2026
Reply from DFS Furniture - Kings Lynn
Hello Chris,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Exceptional sales assistant
20 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Kings Lynn
Hello Nicholas,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Polite, efficient and genuinely helpful. Couldn't be happier with the experience on the day.
19 July 2026
Reply from DFS Furniture - Kings Lynn
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly staff
Met Colin who took time and effort to make sure we were happy with our choices the whole team were great .
19 July 2026
Reply from DFS Furniture - Kings Lynn
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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