We visited DFS in Hove and had a really good shopping experiencia. The staff (Kerry) were very attentive and helpful, and guided us toward our purchase of 2 x 3 seater sofas. There is a huge choic... See more
Company replied
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Absolutely brilliant customer service from Bev & Paul. Couldn't fault either of them. They werent pushy & understood exactly what we were looking for. Would definitely recommend DFS & would use them a... See more
Company replied
Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... See more
Company replied
The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, United Kingdom
- 0333 999 9786
4.8
Excellent
5K reviews
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Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Bev was really clued up in her…
Bev was really clued up in her knowledge for our questions about sofas
Felt really comfortable in her knowledge, put us at ease, feeling happy 😃
3 July 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Hove
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great choice of products
Great choice of products. Lots of help given by friendly sales assistant. The whole process was easy.
29 June 2026
Reply from DFS Furniture - Hove
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hove
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Awesome service
The ease of ordering a sofa to our requirements.
The staff were more than accommodating & were totally polite throughout.
Excellent service.
29 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I had a great experience shopping at…
I had a great experience shopping at DFS today. Mark was incredibly helpful, friendly, and knowledgeable throughout the whole process. He took the time to understand what I was looking for, answered all my questions, and made choosing the perfect sofa easy and enjoyable. There was no pressure, just excellent customer service. I’m really pleased with my new sofa and would definitely recommend DFS, especially if you have the chance to be helped by Mark. Thank you for such a positive experience!
29 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Kerry was very helpful
Kerry was very helpful. Answered all questions asked of the item. Advised us of all the extras and the delivery specifications. An Absolute delightful experience. Kerry offered us coffee before we made our final decision. Great shopping experience with a very helpful sales person.
28 June 2026
Reply from DFS Furniture - Hove
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
My order experience at Hove was…
My order experience at Hove was excellent, good advice and helpful.
28 June 2026
Reply from DFS Furniture - Hove
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Very good experience
Very good experience. Was noticed when we first arrived, but allowed us plenty of time on our to browse, but pointed us in right direction when narrowing down choice. Would recommend to other shoppers
15 June 2026
Reply from DFS Furniture - Hove
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
First class sofa purchase.…
Knowledgeable staff who helped us with a good choice of product for our needs.
22 June 2026
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great experience all round
Great experience all round. Was such an easy process from the minute we walked in to leaving the store.
22 June 2026
Reply from DFS Furniture - Hove
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hove
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Absolute shambles
Absolute shambles from
Start to finish the only good thing was the 2 men that delivered my sofas where absolute legends the rest forget it
14 June 2026
Reply from DFS Furniture - Hove
Good Morning Pete,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your order.
We are really sorry that this has happened. It is very disappointing to hear and not the experience we wish our customers to have and please be rest assured we will feed this back to the relevant team internally.
I have taken a look into your order and can see your furniture has been delivered and we hope you enjoy your furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful patient staff
Very helpful patient staff. And really took the time to check my order was exactly right.
20 June 2026
Reply from DFS Furniture - Hove
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Overall experience was very pleasant
Overall experience was very pleasant. No pushy sales people. Relaxed atmosphere, helpful and knowledgeable staff and coffee on tap. Beverley dealt with our purchase and was excellent.
19 June 2026
Reply from DFS Furniture - Hove
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Hove
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very positive process
14 June 2026
Reply from DFS Furniture - Hove
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The customer service was outstanding
The customer service was outstanding. My adviser Oma - Beverly was very knowledgeable and extremely helpful. Talked me through the whole process putting me at ease.
16 June 2026
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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