We visited DFS in Hove and had a really good shopping experiencia. The staff (Kerry) were very attentive and helpful, and guided us toward our purchase of 2 x 3 seater sofas. There is a huge choic... See more
Company replied
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See what reviewers are saying
Absolutely brilliant customer service from Bev & Paul. Couldn't fault either of them. They werent pushy & understood exactly what we were looking for. Would definitely recommend DFS & would use them a... See more
Company replied
Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... See more
Company replied
The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, United Kingdom
- 0333 999 9786
4.8
Excellent
5K reviews
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Great customer service
Great customer service. Perfect quality of furniture. All done nice and easy. Highly recommend
19 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hove
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Jess from hove branch in Brighton was…
Jess from hove branch in Brighton was amazing. Really helpful and helped me chose the perfect sofa
18 August 2026
Reply from DFS Furniture - Hove
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Jess.
Kind Regards,
Jordan
DFS Customer Support
Faulty sofa, wrong interior, ignored requests, no follow-up
Ordered a sofa which arrived already dirty and with the wrong interior filling, nothing like the quality you'd expect for the price. The delivery team tried to clean it themselves on the spot rather than flagging it as a fault. A later service inspection confirmed a manufacturing fault, and the technician himself said he wouldn't have paid what I paid for it.
I formally rejected the sofa and asked for a full refund and explicitly asked for all contact to be by email. Despite that, I was called repeatedly by different people from the Hove branch, including once from the Horsham store manager because the store manager from Hove was off sick. I was then told I would receive a call back later that day. That call never came.
I've had to escalate this complaint twice, and weeks on I'm still waiting for a collection date and a refund. Appalling handling of a straightforward manufacturing fault, and a company that doesn't respect a customer's clearly stated communication preferences or follow through on what it promises. Would not recommend
12 August 2026
Unprompted review
Reply from DFS Furniture - Hove
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Mark had a great knowledge of all the…
Mark had a great knowledge of all the stock in store, and helped us refine our search to find our perfect sofa.
17 August 2026
Reply from DFS Furniture - Hove
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
i was talked through everything that I…
i was talked through everything that I had purchased and advised on insurance and delivery. Also given all options.
17 August 2026
Reply from DFS Furniture - Hove
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
I was a bit disappointed that I…
I was a bit disappointed that I couldn't get the suite I wanted,but unfortunately that was down to the size of my front door and hallway door.
But did settle on a suite and Owen was very helpful.👍
16 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Store review
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him.
He helped us with colour schemes and materials which was very helpful.
Very friendly
16 August 2026
Reply from DFS Furniture - Hove
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Chris. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Owen and staff were extremely helpful explaining everything to help us purchase today.
15 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Gabi was friendly and knowledgeable…
Gabi was friendly and knowledgeable about the products
15 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Welcome
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and helpful thank you.
14 August 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The visit to the store was very good
The visit to the store was very good , I had done my research but the staff were very helpful, obviously haven’t got the goods yet as it will be a while
14 August 2026
Reply from DFS Furniture - Hove
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Hove
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Bev was absolutely fantastic
Bev was absolutely fantastic. Offered great solutions and we came away with the best sofa!
13 August 2026
Reply from DFS Furniture - Hove
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Kerry was knowledgeable and gave great…
Kerry was knowledgeable and gave great advice. The ordering process, was simple and clearly explained.
12 August 2026
Reply from DFS Furniture - Hove
Hello Brian,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great service in store
Great service in store, clear delivery times and goood communication throughout. Very happy with our new sofa. Thank you.
5 June 2026
Reply from DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Hove
Hello Kim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Owen our sales man
10 August 2026
Reply from DFS Furniture - Hove
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Looking for sofa and armchairs
Was greeted by Owen. He was really helpful, showed me the area I needed to be looking for reclining sofa and armchairs. Found what I was looking for. He gave good advice on caring for furniture and offered other things I might need. Would highly recommend DFS.
10 August 2026
Reply from DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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