We were allowed to peruse the furniture unhindered. Once we decided what we wanted the assistant was extremely helpful, explaining everything we needed to know, asking where the item was going to be... See more
Company replied
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See what reviewers are saying
Danielle was extremely helpful. She explained all the “extras” so that we understood. She did not rush us into buying, she gave us time talk between ourselves. We actually had to come and make sure... See more
Company replied
Irene was friendly, helpful and professional. She was able to direct me to the right furniture and explained all the questions I raised. I have purchased what I was looking for along with a 5 year... See more
Company replied
Very helpful and knowledgeable person who greeted me on entry. Unfortunately I didn’t take her name to personally mention her in this review. I was quite specific in what I was looking for in a sofa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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the range of sofa was good and staff…
the range of sofa was good and staff were helpful. we browsed and went away, then returned and bought a sofa with two chairs. the experience felt good with no over selling and pressure being applied.
9 August 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The assistant that helped us with our…
The assistant that helped us with our purchase, his name was Kamil, not sure that's the correct spelling of his name, sorry, he was informative, explanatory and friendly and made our purchase very easy, very commendable DFS in employing a salesperson that was not over pushy and listened to what we wanted to say and had answers to all of our questions. Only one complaint, nothing to do with the salesperson, I thought the delivery charge was excessive indeed I did not really expect to pay that much for delivery.
8 August 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Jackie the sales lady was very helpful
Jackie the sales lady was very helpful. She explained everything in great details. She was excellent.
4 August 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jackie.
Kind Regards,
Jordan
DFS Customer Support
10/10 Experience with Jackie she was…
10/10 Experience with Jackie she was very kind and very helpful
3 August 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable about…offering lots of aftercare products for upkeep and maintenance of my sofa. Kamil was very patient and professional and friendly and aprochable
Very helpful and knowledgeable about the product and
2 August 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Jackie
Jackie, the young lady who served us , was extremely helpful and explained everything very clearly.
31 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great variety
5 stars for the variety! You can get pretty much any style, size, and fabric you want. My only issue was the delivery time - it took nearly 3 months for ours to arrive. Make sure you order early to avoid waiting.
26 July 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Irene was very helpful
Irene was very helpful, gave detailed explanations and answered all my questions thoroughly
25 July 2026
Reply from DFS Furniture - High Wycombe
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Five stars for quality and for the staff. Very nice person who helped us to decided 😀 👍
Excellent service and very good quality 👌
25 July 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Missing Half of My Sofa!
Missing Half of My Sofa!
Absolutely awful experience from start to finish.
My sofa was due to be delivered on Tuesday, but only half of it arrived. I'm literally missing the middle section, so I've been left with two ends of a sofa that I can't even use.
I took a day's annual leave to be at home for the delivery, only for the order to arrive incomplete.
The customer service has been just as disappointing. The delivery driver assured me he would raise the issue as urgent and that somebody would call me back. Nobody did.
Since Tuesday afternoon I've contacted DFS repeatedly and every single time I've been told exactly the same thing: "It's been raised as urgent and someone will call you back." Unsurprisingly, that call never comes.
I then tried raising a complaint through Live Chat because your website directs customers there. The advisor was unhelpful and simply passed me from one department to another. Shortly afterwards I did receive a call from a gentleman who gave me his direct number and told me to call him if I hadn't heard anything by Thursday evening.
Friday morning arrived with still no update. I called him twice and received no answer. I then contacted customer services again, only to be told that my complaint was only just being passed to the relevant department and that, apparently, the missing part of my sofa is somewhere in Farnborough.
It's unbelievable that I've had to spend so much time chasing an issue that should have been dealt with days ago. Nobody has taken ownership, nobody has kept me updated, and every conversation has resulted in another empty promise.
I've been left with no choice but to leave this review because I simply cannot get anyone to take responsibility.
I want the missing section of my sofa delivered as soon as possible, a proper update from someone who owns the issue, and compensation for the day's annual leave I had to take, along with the considerable amount of time I've wasted chasing this.
I certainly won't be using DFS again.
It seems DFS responses to reviews are rather generic, I hope they contact me directy rather than me having to call them - again...
7 July 2026
Unprompted review
Reply from DFS Furniture - High Wycombe
Good afternoon Kenny,
Thank you for taking the time to share your experience with us, please accept our sincerest apologies for the issues faced upon delivery of your furniture and the lack of communication received, we completely understand how disappointing this has been for you.
Please rest assured your concerns have reached the highest escalation point and a complaint has been logged for the failure to inform you of any updates during this time. A search is currently ongoing to locate the missing section of your furniture, once we have an update on this you will be informed of such and delivery will be promptly arranged. Once again we do apologise for the difficulties faced so far, and we hope to resolve this for you as soon as possible.
Kind regards,
Holly M
DFS Customer Support
The staff member who served me was very…
The staff member who served me was very professional and attentive to every detail which helped choosing what I wanted stress free.
14 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The customer agent was brilliant
The customer agent was brilliant, made it a great experience, purchasing the item.
23 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Danielle was very helpful & explained…
Danielle was very helpful & explained everything very thoroughly. Many thanks.
20 July 2026
Reply from DFS Furniture - High Wycombe
Hello Russell,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tip Top
Very good experience, Daniella (hope I got your name right) was so nice and helpful, told us all we needed to know about our new sofa. Delivery time is good about 2 weeks. I got my last sofa from DFS and had that for about 12 years. So happy Days
Michael
17 July 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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