Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would l... See more
Company replied
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Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
Company replied
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
Company replied
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
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The sale person that deal with me very…
The sale person that deal with me very helpful and professional and give great customer service
6 July 2026
Reply from DFS Furniture - Greenwich
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Moe was very good when it came to…
Moe was very good when it came to explaining the whole process and would definitely come back in the future. Overall a very good customer service
5 July 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
SOFA SO GOOD
When we arrived in store we were greeted by Samira and on telling her which sofa we were looking for she directed us to it and allowed us to sit and discuss our options when we were ready and called her over she came and was very polite helpful and not pushy we told her our requests and she was both professional and caring to our requirements not over pushing the options great customer service and would recommend DFS sofa!!!
5 July 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Good customer service from Mo
4 July 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
They were helpful and informative
4 July 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The assistant was through and went over…
The assistant was through and went over every detail he was also helpful. And he covered everything
4 July 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Your young lady was very knowledgeable…
Your young lady was very knowledgeable and extremely professional and conducted herself in a very good manner.
3 July 2026
Reply from DFS Furniture - Greenwich
Hello Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The customer service I received in this…
The customer service I received in this store was fantastic. Kerry was brilliant from start to finish, patient, friendly, and really took the time to explain all the options available to me, as well as offering aftercare advice so that I get the most out of my new sofa.
27 June 2026
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Karima was very friendly and happy to…
Karima was very friendly and happy to answer any questions or concerns I had. Everything was explained to me in detail making my purchase quick and easy.
1 July 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Service was great in terms of talking…
Service was great in terms of talking us through the options. Can provide more once it has been has been delivered.
30 June 2026
Reply from DFS Furniture - Greenwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
I was very pleased with the service…
I was very pleased with the service received (Mo - Sales Advisor). He was very professional, friendly and understood what I wanted, he explained all I needed to know about the Nevara suite that I wanted, guarantees and care of product.
I cannot fault service received, so I placed my order and now looking forward to receiving a delivery date. Also Thank you William for your input.
Thank you
27 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very friendly and knowledgeable person…
Very friendly and knowledgeable person who knows how to help people
26 June 2026
Reply from DFS Furniture - Greenwich
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Dfs is very reliable responsible…
Dfs is very reliable responsible deligent and avery good customer service
16 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Within a short space of time Tom & I…
Within a short space of time Tom & I had a good rapport, told him what I was looking for & he showed me my choices, he asked about budget, purpose, size, long term appearance/wear, colour, level of comfort & delivery access amongst other things, Tom's thorough which helped my decision. Now the sofa needs to arrive & absolutely needs to knock the ball out of the park for myself & family. Lets wait & see.
20 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The overall experience was great,
The overall experience was great,
the staff were very polite friendly and they provided excellent customer service throughout.
Special shoutout to Tom who was super helpful and very knowledgeable as well.
He explained the whole process from point of order to delivery and information about the sofa. 10/10 positive experience 😊
22 June 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very good customer service from Moe
22 June 2026
Reply from DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Tom helped me a lot today and overall I…
Tom helped me a lot today and overall I was happy with DFS.
22 June 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
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