Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would l... See more
Company replied
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Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... See more
Company replied
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
Company replied
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, United Kingdom
- +443339999777
4.9
Excellent
1K reviews
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Young lady was incredibly helpful
Young lady was incredibly helpful, friendly and patient, taking the time to understand exactly what I was looking for and giving honest, useful advice without making me feel pressured. Their knowledge and attention to detail made choosing the right sofa so much easier. Excellent customer service from start to finish — highly recommended!
5 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Lovely staff, excellent customer service
Was absolutely a pleasure to talk with Shanna, excellent customer service ,she make me feel exclusive. I get all the information I need for making the best choice on my purchase. Highly recommend from the staff to the management 👍
12 August 2026
Reply from DFS Furniture - Greenwich
Hello Corina,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Thomas was very friendly and helpful
Thomas was very friendly and helpful. I received excellent customer service. I will recommend your store to my family and friends.
Thank you Thomas for your help.
11 August 2026
Reply from DFS Furniture - Greenwich
Hello Beatrice,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Had a great experience at Greenwich…
Had a great experience at Greenwich DFS! Tom is an absolute legend. Cant wait for our beautiful sofa to arrive!!!
11 August 2026
Reply from DFS Furniture - Greenwich
Hello Michaela,
Thanks for your lovely feedback, we’re glad to hear Tom met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We had a lovely experience with a lady…
We had a lovely experience with a lady who works in there. She was extremely helpful. We got the steller corner sofa. Can’t wait until it arrives.
11 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The lady was very polite and…Top class
The lady was very polite and professional. She explained everything clearly.
11 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
i was treated so well by one of your employees. tom
i was treated so well by one of your team members at the charlton store. a guy called tom. he was so informative, very educated on sofa sizes and designs and made my experience unique. i have in the past shopped at otber stores such as sofology etc but after the service i recieved i will only use dfs from now on. he was very honest about dates and the processes which made it really relaxed and comfortable for me. this guy is a credit to your company i must say. a great experience and a happy customer!
3 August 2026
Reply from DFS Furniture - Greenwich
Hello Adam,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Raj was super professional and…
Raj was super professional and friendly. We found a sofa we were really happy with.
10 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Very welcoming
They were very welcoming, very informative, very pleasant and easy to conversate with. Thank you Tom and Nat.
10 August 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Customer service was amazing and very…
Customer service was amazing and very understanding, made the whole experience straight forward.
Would definitely be sharing with family and friends.
10 August 2026
Reply from DFS Furniture - Greenwich
Hello Daniela,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Sales Representative
The Sales Representative, Kareema, who helped me with the purchase of a sofa, was very professional and knowledgeable about the items in the store.
She was patient as I decided on which sofa would be best.
5 August 2026
Reply from DFS Furniture - Greenwich
Hello Ms Begum,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service from Natalie
Excellent service from Natalie . She was very friendly and knowledgeable and very helpful and efficient and took her time explaining everything very well . Thank you
8 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service from Tom
Great customer service from Tom, take is time to explain more details about the chair and finance
8 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Great assistance from Tom.
Great assistance from Tom.
Really helped us a lot and knew what he was talking about! Very experienced salesman. All the best, see you soon for our new sofas! Lol
8 August 2026
Reply from DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Hunting new sofas…
As we my husband and I was browsing and sitting on sofas, I caught the eye of a member of staff who showed me appropriate sofas that would benefit me as I have a disability, so needed higher seating and firm sofas. She was excellent in advising and colour choices and swatch service very knowledgeable.
I went there for green sofas and finally bought recliner set in grey resilience fabric .
I would recommend this store and staff service.
7 August 2026
Reply from DFS Furniture - Greenwich
Hello Ellery,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
The staff was kind and gentle,he gave…
The staff was kind and gentle,he gave me explantion of all my questions. He was expctional. Thanks
5 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
I was attended by one of the nice staff…
I was attended by one of the nice staff Mo. And everything went well
4 August 2026
Reply from DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
It's my first purchase from dfs. The customer service from Mohammed was really helpful. He answered all my enquiries calmly.
4 August 2026
Reply from DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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