Matt and Sain (apologies if I have the spelling wrong) were the salespersons we dealt with,at no point did we feel any sales pressure, it took us several trips back and forth to choose the material an... See more
Company replied
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We didn't catch the chaps name but he was a delight and I hope you can ask in the store to identify him. My wife and I came in to the Exeter store near IKEA as we'd tried out the Patterdale a few time... See more
Company replied
Heather is the assistant manager in the Exeter branch. She was great from start to finish, very knowledgeable about all of the products, quick to find out what we were after and to lead us to the best... See more
Company replied
Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with t... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, United Kingdom
- 0333 999 9816
4.9
Excellent
4K reviews
Asks customers to review
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Great customer customer service
Great customer customer service. Heather was very helpful and made our experience so easy.
12 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello Suzanne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Brought a 3.6k sofa here
Brought a 3.6k sofa here, initial customer service was pretty good. The sofa isn’t one year old. So far stitching has come away in various places, main chair squeaks and creeks like a pirate ship and now one of the motor has gone. Completely unfit for purpose sofa. Been waiting for 3 months for a repair to be told the motor is made to order and it’ll take 4 months 😂. Now they are refusing a refund. Don’t spend Your money here, wish we went back to Oak furniture land instead of these jokers who have their sofas made in the Middle East.
9 July 2026
Unprompted review
Reply from DFS Furniture - Exeter
Hello Damian,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. If this cannot be achieved we will order service parts and come back to replace the faulty component.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
We had a good experience at DFS Exeter
We had a good experience at DFS Exeter. The staff were friendly and happy to answer any questions without being pushy. They took the time to help us find what we were looking for and explained the options .Really good customer service
7 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly, helpful, knowledgeable staff
Friendly, helpful, knowledgeable staff. Easy to deal with giving you confidence in your purchase.
8 July 2026
Reply from DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Exeter
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful consultant friendly and…
Very helpful consultant friendly and informative
8 July 2026
Unprompted review
Reply from DFS Furniture - Exeter
Hello Marion,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Heather was very helpful and kind
Heather was very helpful and kind. She went through the whole process with me and ensured I was happy. She was informative and made sure I understood everything.
7 July 2026
Reply from DFS Furniture - Exeter
Hello Bryony,
We are really grateful for your kind words and for sharing your experience in our store with Heather. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The sale person no pressure clear info
The sale person no pressure clear info. I knew what I wanted and they provided me the service.
30 June 2026
Reply from DFS Furniture - Exeter
Hello Denis,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We visited your Exeter store and Curtis…
We visited your Exeter store and Curtis was amazing - so helpful and knowledgeable.
We give him a 10/10 score !
6 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Professional and efficient service
Professional and efficient service. Mark, the salesperson, was clear and precise and made everything clear in advance.
5 July 2026
Reply from DFS Furniture - Exeter
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mark.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Fast selection/order put through and…
Fast selection/order put through and good customer service
4 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Highly recommended
Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘pushy’. He also allowed us to borrow the fabric swatches so that we could go to the carpet store nearby to choose a carpet to match our choice of sofa before we made the purchase.
There were plenty of options/styles/colours of sofas to choose from and the showroom was laid out well.
Overall a great experience and we left extremely happy with our choice. Would definitely recommend this store.
4 July 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great experience
We had the full attention of the extremely knowledgeable sales assistant Jane who was wonderful.
She made it a truly pleasant shopping experience. We would not hesitate to recommend her.
1 July 2026
Reply from DFS Furniture - Exeter
Hello Barry,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The staff at the Exeter store were all…super helpful.
The staff at the Exeter store were all helpful and took the time to assess my needs before showing me a range of compact sofas.
1 July 2026
Reply from DFS Furniture - Exeter
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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