We visited the store in Edinburgh today to simply see a few selected sofas in person intending on ordering online at a later date. Euan checked on us to see if we needed a hand and talked us through t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all the look and feel of the store. It felt very welcoming, well laid out and the products looked like really good quality. We were met with Zara who was very friendly, encouraging and extrem... See more
Company replied
Neil was great! I was being really indecisive but he answered all the questions I had with 100% effort, even showing us the difference options on the big screen, which was really helpful. He was reall... See more
Company replied
Neil in the Edinburgh store was extremely helpful. Most of all though , gave me time to make a decision on my own without being pressured into buying something! Not always in the case in other stor... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zara was a great help
Zara was a great help. Attentive and listened to oor needs to find perfect sofas
14 July 2026
Reply from DFS Furniture - Edinburgh
Hello Mrs Binning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Ryan at the Edinburgh store was very…
Ryan at the Edinburgh store was very helpful and friendly.
14 July 2026
Reply from DFS Furniture - Edinburgh
Hello Roo,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very happy
We were greeted by Kerry as we entered the store and kindly said if we needed any help just to ask.When we picked our sofa she was there to easily sort everything out for us.
13 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service from the staff in…
Excellent service from the staff in store, they listened to what we wanted, answered all our questions, and were patient while we decided!
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really easy process
Really easy process. Not a pushy sales environment but good engagement from sales people
13 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The lady that was helping us
The lady that was helping us, Zara was very nice and showed us through a lot of sofas to pick and her communication was great and I enjoyed the experience a lot mostly due to the great customer service, I left very happy
13 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
As soon as we walked in we were…
As soon as we walked in we were welcomed by Zara with a friendly smile and I trusted her straight away. She listened to what our needs were and was so patient. We left with couch if our dreams.
13 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
excellent experience
salesmen very helpful and professional. introduced himself when we went in asked what we were looking for and explained the best way to go round the shop for what we were looking for. gave us plenty of time to look.
colleague who checked the order was also very pleasant
13 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fab experience
Great variety of sofa options in store. Very friendly and helpful staff, not too stifling. Excellent customer service!
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff
Very helpful staff. They don’t hound you for a sale but check in with you. Allow you to look around and go to them if interested in buying. Staff knowledgable and approachable. Great experience.
5 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Ryan at dfs Milton Rd customer service…
Ryan at dfs Milton Rd customer service was absolutely fantastic gave us plenty of time to look around & answer any questions that we had he explained everything & gave us lots of choices & mist important he listened to what we wanted i would definitely buy from again
12 July 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Fantastic customer service
Fantastic customer service, very friendly, listened to what we were asking then gave us all the information that we needed, gave us time to have another look to make sure we would be happy with our choices, then Ryan explained our payment options & went over everything with us before we agreed to everything would definitely recommend as friendly approachable staff
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The Tiny little things are important
This lady was so friendly and professional! She made us so comfortable from start to finish and also her superior looking over the deal was really professional !
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
excellent service
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Outstanding customer service
I was told about the excellent customer service - and delighted to say this was my experience today. It exceeded my expectations from the moment I stepped into the store.
Carrie was helpful, knowledgeable and made he whole purchase easy and comfortable.
Thank you
12 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service from the minute I walked…
Great service from the minute I walked into store. Lovely staff, beautiful store. Highly recommend.
11 July 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.