No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... See more
Company replied
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
Michelle was outstanding. Very knowledge, kind, patient and communication was excellent. She made the whole experience of purchasing a suite very easy. She answered all my queries and questions in a p... See more
Company replied
Went into Droitwich store today to purchase a new sofa for my son/daughter in law. The lady paisley was extremely helpful and knowledgeable. She put us at ease and the purchase was very fast and str... See more
Company replied
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4K reviews
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Friendly informative staff
Friendly informative staff, gave all the options and explained everything . Great service
25 May 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Absolutely fantastic service from staff…
Absolutely fantastic service from staff at DFS Droitwich today!! Jas was very patient and informative, his professionalism and expertise were second to none. The selection of sofas on display was plentiful and impressive, the ambience of the store was relaxing and comfortable, all in all a very pleasant experience whilst placing our order. A big thank you to Jas and the team at Droitwich for the warm welcome.
25 May 2026
Reply from DFS Furniture - Droitwich
Hello Chris,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Extremely helpful
Extremely helpful. Helped find exactly what we were looking for. Explained everything in full detail. Would highly recommend.
25 May 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello Niall,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Knowledgable and friendly
Knowledgable, processional and friendly advice. Highly recommend speaking to Jas for solid guidance on any sofas to suit.
24 May 2026
Reply from DFS Furniture - Droitwich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Amanda was amazing at DFS droitwich
Amanda was amazing at DFS droitwich. Highly recommend. Excellent all round.
23 May 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Friendly service
Amanda was approachable,professional but also relaxed and friendly she made sure I understood everything and explained all the products with overselling I didn't feel pressured in any way.
23 May 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly but not pushy staff
Friendly but not pushy staff
Sofa more expensive once delivery & care kit added which should be part of price on shop floor in my opinion
Good choice of sofas
16 May 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and professional team
Very friendly and professional team. Advised on all I needed to take good care of my new sofa
Would recommend
22 May 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Store and staff great.
The staff at the Droitwich store were very helpful. Provided all necessary information and explained in simple terms. Offered advice and suitable options based on our criteria. A very good service overall.
20 May 2026
Reply from DFS Furniture - Droitwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Droitwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Amanda was very helpful from the moment…
Amanda was very helpful from the moment I walked in the shop. Gave me some good advice and all welcomed. Overall a good shopping experience
21 May 2026
Reply from DFS Furniture - Droitwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service.
19 May 2026
Reply from DFS Furniture - Droitwich
Good morning Steve,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Purchase on a Monday
Quick service once I found someone to serve me. Also assisted by the fact that I knew what I wanted, so was not having a sales pitch on every item in the shop. Staff were polite and helpful. I wasn't consulted on delivery options. Just quoted and paid for the highest. Hence the drop of a star.
12 May 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We do apologise for the experience you have received when placing the order, we do apologise if the delivery charge was not mentioned as this is very disappointing to hear.
Kind Regards,
Jordan
DFS Central Customer Support
Staff was very helpful
Staff was very helpful, and took time to answer any questions we had, plus made us very welcome 🤗
15 May 2026
Reply from DFS Furniture - Droitwich
Good morning Maureen,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Paisley our sales assistant was very…
Paisley our sales assistant was very professional friendly and with a smile on her face
17 May 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and pleasant sales…
Very helpful and pleasant sales assistant who explained everything clearly
14 May 2026
Reply from DFS Furniture - Droitwich
Good morning Diane,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The staff member was helpful
The staff member was helpful, friendly, polite & courteous. We explained what we were looking for, he took us to the sofas we wanted to view.
Went thro all the options colours,power recliner, manual option,etc.
Explained how to look after the sofas & detailed the payment options.
Very happy, would recommend to others to visit this store
11 May 2026
Reply from DFS Furniture - Droitwich
Good afternoon,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Excellent buying experience
Amanda was exceptionally helpful offering advice and very patient whilst I made my choice.
9 May 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind Regards,
Lorraine A
DFS Central Customer Support
Lee was great
2 May 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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