Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
Company replied
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See what reviewers are saying
Always friendly and helpful Conor sold us sofa view years back ,his costumer service is first class 5 stars all the way gentle man
Company replied
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... See more
Company replied
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3K reviews
Asks customers to review
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The sales rep Eimear
The sales rep Eimear. She was patient, knowledgeable and pleasant.
It was a pleasure dealing with her.
Very happy with the experience and our purchase.
14 January 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience! We're happy to hear that our sales representative was patient, knowledgeable, and pleasant. We're glad you're happy with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience; we are so glad our staff were helpful and knowledgeable for you.
Kind Regards,
Vanessa
DFS Customer Support
Staff member was very helpful and took…
Staff member was very helpful and took his time with us.
8 January 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with us. We are so happy to hear that our staff member was helpful!
Kind Regards,
Vanessa
DFS Customer Support
Had to go looking for a salesperson…
Had to go looking for a salesperson lots of hidden costs
7 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning Sean,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Recently purchased a fabulous suite of…
Recently purchased a fabulous suite of furniture. I was so impressed with the staff who made the purchase so professional and friendly! highly recommended
30 December 2025
Reply from DFS Furniture - Derry Londonderry
Good morning Maeve,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great customer service
I dealt with Elaine in store and she was so helpful and demonstrated how to care for the leather sofa that I had purchased. She is a great asset to the store as I left a very satisfied customer feeling happy and confident with my choice
6 January 2026
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing this amazing review. We're so glad to hear that our colleague was helpful and that you feel happy with your purchase. Thank you for your feedback!
Kind Regards,
Vanessa
DFS Customer Support
The sales lady was very great
The sales lady was very great. She explained everything in detail and was very patient with us in our indecisiveness. Very friendly indeed
30 December 2025
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Afternoon Paul,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great staff and very helpful
26 December 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to leave us such positive feedback regarding our team and their helpfulness.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with our sales assistant; thank you for your helpful feedback.
Kind Regards,
Vanessa
DFS Customer Support
staff friendly and welcoming
staff friendly and welcoming. a very knowledgeable staff member approached us and was more than helpful, couldnt do enough for us. found exactly what we wanted .definitely recommended.
3 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great shopping experience
James gave us a little time to browse first, then approached us to explain the outlay of the store. He then gave us more time to browse and when we had finished browsing he then came to help make our choice. He came across very polite, knowledgeable and friendly
3 January 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that James met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Good
All good store was quiet but only 3 reps on so did have to wait and go looking someone for help. Everything else ok
1 January 2026
Reply from DFS Furniture - Derry Londonderry
We're glad you had a good experience. We appreciate your patience due to the wait for assistance; we'll use your feedback to improve our staffing. Thanks!
Kind Regards,
Vanessa
DFS Customer Support
Emer was great
Emer in crescent link Derry was great. So easy to talk to and never gave the hard sell. Thanks. Looking forward to our new corner sofa and two seater coming.
1 January 2026
Reply from DFS Furniture - Derry Londonderry
We're glad you felt comfortable and valued our straightforward approach. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service in the store Stevie…
Excellent service in the store Stevie showed us around all the sofas and was attentive to our needs we bought one in the end and the order went through very smoothly .
31 December 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that you received excellent service and that our team member was attentive to your needs. We appreciate you mentioning how smoothly the order went through.
Kind Regards,
Vanessa
DFS Customer Support
Brilliant service from stevie
Stevie was Brilliant from start to finish very helpful and pleasant..he explained everything clearly and slowly making sure I understood everything
31 December 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that our team member was helpful and pleasant! We appreciate you mentioning how clearly everything was explained. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
James was very helpful and explained…
James was very helpful and explained everything very well.
Great customer service.
31 December 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to leave us a wonderful review! We're so glad to hear the information was explained well and the service was great.
Kind Regards,
Vanessa
DFS Customer Support
James was helpful and gave excellent…
James was helpful and gave excellent ervice from start to finish and made the experience easy and pleasant.
30 December 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that the service you received was excellent and helpful. We appreciate you taking the time to share your pleasant experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Fab service
Elaine was brilliant and very informative about the sofa I chose. Also the manager was also very helpful with colour choices. Good experience all around.
29 December 2025
Reply from DFS Furniture - Derry Londonderry
Good afternoon Gayle,
Thanks for your lovely feedback, we’re glad to hear Elaine met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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