DFS Furniture - Derby Reviews 

We had a fantastic experience at DFS thanks to Anne Marie. She was incredibly friendly, professional and patient throughout the entire process. She took the time to understand exactly what we were looking for and offered helpful advice.
Anne Marie went above and beyond to make sure everything was perfect, and her excellent customer service truly stood out. She is a credit to DFS, I would highly recommend asking for her if you visit the store.

I had a most memorable experience at dfs today. I received a warm welcome by Courtney ( sorry if I misspelled the name) He was absolutely fabulous. He took his time to explain things to me in detailed and friendly manner whilst offering me different options to choose from and was very patient even though I changed my mind a couple of times.

The furnitures are absolutely perfect and credit options was great.

I had a wonderful experience and definitely recommend to anyone in need of furniture.

Connor has dealt with my claim from start to finish of ordering very knowledgeable not pushy one bit with choosing a new sofa really good customer service from him nice and easy transaction he’s an asset to dfs.

Thanks again 👍

The sales assistant was polite, friendly and helpful. He explained everything about the furniture, the process of ordering and payment options with patience and time. No hard sell or pressure.

Nicky at the Derby branch was very helpful from start to finish with our purchases.

We ordered our Carlisle sofas from the French Connection range today at DFS Meteor Centre Derby and wanted to say a huge thank you to Amie for all of her help.

She was incredibly knowledgeable, patient and professional from start to finish. Nothing felt too much trouble and she took the time to explain all the options available to us, helping us feel completely confident in our choice. Her friendly approach and attention to detail made the whole experience enjoyable and stress free.

It’s so refreshing to receive such genuine customer service these days. We’re absolutely delighted with our order and can’t wait for our new sofas to arrive.

Thank you again Amie for all your help.

Excellent attention and service.

Sales assistant

We had an excellent experience.
Customer service was commendable.
We were made to feel comfortable and supported.
Ample information was provided about products for informed decision making.
Thank you.
Keep up your great work!

Recently purchased a sofa and the process was easy and straight forward. The member of staff that helped us, Dominic, was attentive, friendly and knowledgeable. He gave us all the information and let us know what was available to us in terms of payment plans and extras for the sofa. I would have preferred that we were asked more directly whether or not we wanted some of the additions to the sofa ie. The non slip feet. However I understand this is a business strategy and not one of the individual. The process was smooth and as someone that has not purchase a sofa before, I worried it would be a little overwhelming but Dominic put me at ease straight away with his friendly yet professional nature. Highly recommend.

The team at DFS were very friendly and knowledgable, and spent time talking to us about all of the options available. There was no rush or pressure to make any decisions.

Nicky was friendly, patient and really helpful. Our first time purchasing a sofa and Nicky made it a really pleasant stress-free experience, offering her expert advice and giving us space to discuss whilst letting us know she was on hand. Really helpful. All the other staff encountered were lovely too.

Everything from the start was made so easy, and in a professional manner

Domanic has a welcoming and kind manner. He guided us through our chosen purchase with clear knowledge and enthusiasm.

Tasinah is a credit to your company.Excellent customer care and service .Thankyou

Great service. Thanks so much!

Friendly and knowledgeable staff who didn’t follow us around the shop

Browsing in store with ease without hindrance from staff, but staff were available when asked for advice and guidance, Ann Marie and Nickie were helpful staff members today

Purchased our leather 3 seater sofa from the Derby Store.Mark made the process quick and easy explaining everything in depth a very knowledgeable colleague.