I recently bought a sofa from DFS and I had such a lovely experience. The lady who helped me was absolutely wonderful — very friendly, patient and helpful. She explained everything clearly and made... See more
Company replied
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Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
Sales assistant (Nicky?) Very helpful, informative. Explained things thoroughly. Very easy going and happy to talk and also olet us have time to think. Just what customers want and need. No pushy sal... See more
Company replied
Wayne was fantastic - answered all our questions, explained the process and was not pushy or looking for a hard sell. Told him what we were after and he showed us our options
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Not happy with the quality of the…
Not happy with the quality of the customers service
Had to go back twice in1 day to sort things out
And not being able to talk to the store it's self and having to wait for a call vack
3 August 2026
Reply from DFS Furniture - Derby
Hello Beverley,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated.
We're very sorry for the overall experience you have had with DFS and for any lack of communication in relation to the order. It is really disappointing to hear this and I can assure you it's not how we like to treat our customers, we will aim to bring the issue to a mutual resolution.
I have chased this internally with the relevant department and advised the urgency to ensure you are contacted to discuss this. Apologies again for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Very good service & delivery
Very good service & delivery. Soon got our bed sofa. Wayne answered all our questions and was very friendly and easy to talk to.
3 August 2026
Reply from DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Wayne.
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful and informative.
9 August 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Good service
The staff were very pleasant, helpful and knowledgeable on the sofas. We didn’t feel pressured at all.
6 August 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service from Wayne in…
Great customer service from Wayne in the Derby branch, Explained everything in great detail, he wasn’t at all pushy and we weren’t rushed into anything. We did find what we were looking for and the free coffee was a nice touch
2 August 2026
Unprompted review
Reply from DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Wayne.
Kind Regards,
Jordan
DFS Customer Support
The whole process at the Derby branch…
The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because we're guaranteed a hassle free, excellent customer service experience.
1 August 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
5 star just for the delivery guys…
5 star just for the delivery guys themselves, absolute diamonds all 3 of them. Extremely helpful
25 July 2026
Reply from DFS Furniture - Derby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wayne was a top bloke
Wayne was a top bloke, very knowledgeable and helped us from initial walk in to ordering highly recommend
1 August 2026
Reply from DFS Furniture - Derby
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The sales assistant was amazing thank…
The sales assistant was amazing thank you to Ann-Marie
29 July 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I purchased a Sofa and Chair today at…
I purchased a Sofa and Chair today at DFS and I found the experience very relaxing we were left to have a really good look around and the lady that served us was really friendly and helpful and was able to answer all our questions. All in all a good visit so thank you.
29 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Sales Assistant was lovely
Sales Assistant was lovely and took the time to explain options for sofa config, and financing. Then Let us take our time walking the showroom, and was friendly the whole time!
21 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Derby
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
GRATE EXPERIENCE BUYING FAMILY SOFA
We had a great experience buying our first sofa from DFS.
Wade was very attentive to our needs and what we were looking for.
26 July 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It’s not what it says in the label
It’s not what it says in the label.
Ordering was fine, we knew what we wanted.
Then it was constant add ons. £129 compulsory delivery, after sales care package £109 hard sell. Did we want to pay extra for easy glides, we said no then us but were forced across the shop for a demo, still declined. Special cleaner in case of spillages, around £40? We’ve already paid for a care package where someone will come out in the event of a stain etc. then It was did we want to buy a rug, no thanks, what about an occasional table or something?
Wish I had ordered online!
27 July 2026
Reply from DFS Furniture - Derby
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Jordan
DFS Customer Support
great product
ordered a sofa which looks great, very comfortable and delivered when they said they would.
9 June 2026
Reply from DFS Furniture - Derby
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great service
Wayne was friendly and thorough throughout the whole process.
He didn't pressure us into anything but was more than willing to explain anything we required.
A pleasure to deal with.
27 July 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
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