Website is easy to use. Plenty of choice. You can mark as favourites and go back instead of going backwards and forwards. Applied for credit and was sorted in less than 5 minutes. Furniture is always... See more
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I was dealt with efficiently and politely but have found it difficult to make a payment my bank says the funds are ther but haven't been taken
Company replied
So easy and quick to place an order. Quickly approved. Delivery time given was quick.. though this has changed which is frustrating. Just because I can't wait to have my new sofa.
Company replied
We were lucky enough to speak to a young man called Connor who was very helpful and dealt with our queries Thank you very much
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, United Kingdom
- 0333 999 9759
3.4
Average
37 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Darlington
Hi Lesley,
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted or not. This decision is not made by DFS and we offer our sincere apologies that you are unhappy with the decision made.
Kind Regards,
Vanessa
DFS Customer Support
DFS Stole my deposit
I went into the store to order furniture, I was told on delivery the item would be built in my home by the delivery men. They left the furniture and went I had to pay someone to build my furniture. They lied to me from the beginning. I changed my mind on the next lot of furniture I was meant to have delivered, so they kept my £500 deposit. They were made aware that I am disabled and couldn't build the furniture myself. They have lied and stolen my deposit. DFS Stockton. Don't leave these people any deposits.
30 November 2025
Unprompted review
Reply from DFS Furniture - Darlington
Good afternoon,
Thank you for taking the time to write us a review, we are sorry to hear your furniture was not assembled upon delivery, whilst we do offer assembly for sofas, other items such as beds or dining furniture are self assembly only.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Easy to choose, very quick on applying for credit
Website is easy to use. Plenty of choice. You can mark as favourites and go back instead of going backwards and forwards. Applied for credit and was sorted in less than 5 minutes. Furniture is always excellent quality.
14 January 2026
Reply from DFS Furniture - Darlington
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Darlington
Thank you for your 5 star review.
Kind Regards,
Vanessa
DFS Customer Support
I was dealt with efficiently and…
I was dealt with efficiently and politely but have found it difficult to make a payment my bank says the funds are ther but haven't been taken
21 July 2025
Reply from DFS Furniture - Darlington
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Easy and swift.
17 July 2025
Reply from DFS Furniture - Darlington
Good afternoon Stephen,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
So easy and quick to place an order
So easy and quick to place an order. Quickly approved. Delivery time given was quick.. though this has changed which is frustrating. Just because I can't wait to have my new sofa.
19 June 2025
Reply from DFS Furniture - Darlington
We're happy to hear that placing your order was quick and easy! We appreciate your feedback regarding the delivery change and the frustration it caused.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Darlington
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience.
Kind Regards,
Haseeb S
DFS Customer Support
Reply from DFS Furniture - Darlington
Good morning Denise,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Purchased Joules sofa from DFS
Purchased Joules sofa from DFS, within 2 years had numerous faults, parts falling off, frame and springs broken,
Countless engineers called to try to replace and fix. Buttons fell off the armchair nearly every month
DFS advised unable to help as out of 2 year warranty, appallingly customer service, avoid at all costs
28 October 2024
Unprompted review
Reply from DFS Furniture - Darlington
Good afternoon Mrs Lear,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
In regards to the manufacturing warranties included with the order, its 2 years for issues such as Leathers, Fabrics, Inners, Stitching, Recliner mechanisms, Electrical components such as sound docks or refrigerators. As well as 15-years for the framework & springs.
This can be found in the T&C’s under section 13) ‘Our DFS guarantee’. – https://www.dfs.co.uk/content/terms-and-conditions
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Darlington
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
DFS sell very low quality furniture from China
DFS sell very low quality furniture, made in China...
I bought a ( supposedly ) high quality recliner leather chair, costing £1200 only for the seat to collapse and leave me sitting very uncomfortably for several months.
A year later after waiting nearly 4 months for a new piece of foam cushion to arrive from China, the chair is repaired. But, that's not the point!! I have suffered, been inconvenienced, and well and truly overcharged for a Chair that wasn't fit for purpose. DFS think its ok, because its now been repaired and they sent me a hamper!!! The original seat inside, (which was taken apart all over my lounge floor ) was held together in two parts with Masking tape, I kid you not!! But, DFS says that's ok, because its repaired now!! MY ADVISE, DO NOT BUY ANY FURNITURE FROM DFS - IT IS CHEAP RUBBISH FROM CHINA AND YOU WILL WAIT 12 WEEKS FOR IT AND THEN ANOTHER 12 WEEKS SHOULD IT NEED REPAIRING
19 August 2024
Unprompted review
Reply from DFS Furniture - Darlington
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS. I can see that the team has tried to get in touch with you via the contact number shown on your order. However, the team has not been able to connect with you at this time to discuss this further.
If you require any further assistance in the meantime, please don't hesitate to contact us.
Kind Regards,
Haseeb S
DFS Customer Support
The sales person was great talked me…
The sales person was great talked me through all of my options
So knowledgable about the product
18 March 2024
Reply from DFS Furniture - Darlington
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that the salesperson gave you all the information you needed and met all of your expectations.
Kind Regards,
Haseeb S
DFS Customer Support
Lauren was great in advising us and…
Lauren was great in advising us and showing the sofa we were interested I
6 January 2024
Reply from DFS Furniture - Darlington
Good Morning Andy,
Thank you so much for sharing your lovely review, we’re glad to hear Lauren was a great help in placing the order with you. We look forward to delivering the furniture
Kind Regards,
Lia P
DFS Central Customer Support
Easy to order
1 January 2024
Reply from DFS Furniture - Darlington
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Central Customer Support
The dfs salesman was helpful expldfs saained…
The dfs salesman was helpful explained everything so I understood friendly polite all round good customer service
31 December 2023
Reply from DFS Furniture - Darlington
Good Afternoon Jeffrey,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Lia P
DFS Central Customer Support
Very good service thank you
2 November 2023
Reply from DFS Furniture - Darlington
Good Afternoon George,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
Everyone was very helpful and friendly…
Everyone was very helpful and friendly I can't prace them enough
25 August 2023
Reply from DFS Furniture - Darlington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Central Customer Support
We need more of Connor in shops as he had a lot of patience We were lucky enough to speak to a…
We were lucky enough to speak to a young man called Connor who was very helpful and dealt with our queries Thank you very much
7 June 2023
Reply from DFS Furniture - Darlington
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Central Customer Support
This was the 1st time I've dealt with…
This was the 1st time I've dealt with DFS and spoke to a customer service representative in Darlington who, was extremely pleasant and very helpful. I ordered a sofabed and recliner chair and it was a pleasure dealing with this person
10 February 2023
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