DFS Furniture - Coventry Reviews 

Steve the advisor was friendly & efficient, he explained everything on the materials, the finance & delivery. Also he was very patient whilst I kept going two sofas I liked!

Calm environment, well spaced out, helpful staff

The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly, and created a clear vision to guide us. Friendly, knowledgeable, and made the whole experience very smooth.

I received excellent service would definitely recommend DFS to people thank you very much

Staff were great. They don't hassle you, which is a bonus. They just let you know they are there if you need them and you're free to browse. The order process was simple and quick in store, thanks to staff member Steve

Upon entering shop we were asked if we required help and when we said we were looking we were left to browse and when we required assistance the member of staff was more than willing to help us and sit with us while we made our final decision in our own time without any pressure at all

Maz was great

Will was very nice, polite and helpful. He demonstrated how easy it was to use a sofa bed. Explained everything to us, made us a coffee and we completed our purchase.

Steve was very helpful and informative. We have visited the store on a number of occasions as we couldn’t decide on a sofa and Steve was there to answer our questions every time.

Very professional and patient while we were deciding on our choice.

Our experience was excellent due to the staff being very welcoming and explaining thoroughly. They were able to go through all of the aspects of the sofa and all the payment methods and insurances.

I hard a very good staff show me around and assist with my purchase

The customer service is he was very helpful and polite.

I had an excellent customer service experience at DFS. The staff were friendly, knowledgeable, and took the time to explain everything clearly, including how to properly care for and maintain the sofa. They answered all my questions patiently and made the whole purchasing process smooth and enjoyable. I am very happy with the service I received and truly appreciate their professionalism. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.

Good customer service

Great customer service from Akil at the Coventry branch- friendly, professional and unobtrusive.

Great customer support team

Edit: changed from 5 star to 2 star. I believed the customer service was great. But it’s not.

Ordered a sofa on the 7 day delivery option. Ordered a 3 seater, a 2 seater and an armchair. Been told now that the 3 and 2 seater are available but as there is a delay on the armchair they cannot deliver the 3 and 2. It’s been almost 2 weeks now since order and being told that it could be another 2 weeks until we receive them. Even though they are just sitting in their storage awaiting the delivery. Won’t do split delivery for us. The manager at the store said they would try and find us a temporary sofa until these can be delivered, but has not contacted me since. All empty promises, fake advertising, useless manager, terrible customer service as they won’t do split delivery even with my 2 sofas just sat in storage now collecting dust.

Forced to pick a sofa that’s displayed in order to get 7 day delivery, can’t fulfil promise, holding sofas hostage, terrible terrible service.

Very enjoyable visit and purchase to the store at Elvis Park.
Assistant was there to answer questions and give advice but not pushy which is probably why we purchased in the end.

Very helpful and lovely customer service.