FAZ AT THE COLNE STORE WAS FANTASTIC . SHE GREETED AND ASKED IF WE WERR BROWSING ,IF INTERESTED IN ANYTHING SHE WOULD COME AND ADVISE. SHE EXPLAINED ALL THE POINTS OF THE FURNITURE ANSWERED ANY QUESTI... See more
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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I visited DFS today to look for a sofa and was assisted by a lovely lady called Scarlett. She was extremely helpful, polite, and professional throughout my visit. She took the time to answer all of my... See more
We walked in and was given a nice welcome by Faz and was told if we need anything just to ask. That is what we like very much and we relaxed and was able to shop she answered our questions confidently... See more
Company replied
Excellent customer service from Farzana at the Colne branch. She gave us advice, space and time to help our decision. The choices and quality were great!
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Colne
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Very good service
The sales person Scarlett was very helpful and patient whilst we made our choice. She explained everything to us carefully also.
16 May 2026
Reply from DFS Furniture - Colne
Good morning Andrew,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Scarlett.
Kind regards,
Lia
DFS Customer Support
Great store staff and experience
Great Service we were left to browse with being rushed . When we made our decision all information was explained in detail with assistance given as to our best options by Ben . Overall a good experience
15 May 2026
Reply from DFS Furniture - Colne
Good morning Linda,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Aisha at colne burley bb8 8LB attended…
Aisha at colne burley bb8 8LB attended to us very well . Thumbs up for Aisha she is lovely
14 May 2026
Reply from DFS Furniture - Colne
Good morning Kay,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Tehseen was very knowledgeable about…
Tehseen was very knowledgeable about the produts we purchased and answered all our questions.
We did not feel rushed.
He was very pleasant and an asset to your company.
13 May 2026
Reply from DFS Furniture - Colne
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The assistant Scarlet was a very…
The assistant Scarlet was a very pleasant and efficient young lady. She gave a very concise explanation of the furniture and finance deals. Scarlet was not pushy. Allowing time for you to make up your mind. A pleasant experience.
12 May 2026
Reply from DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Great customer service. The store staff were very friendly and approachable. They answered all our questions and gave us the space and time to look around and figure out what we wanted. A fuss free experience from start to finish.
9 May 2026
Reply from DFS Furniture - Colne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
No pressure from sales to purchase a…
No pressure from sales to purchase a sofa enabling us to look round the store with ease.
10 May 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
It was nice to have a look around and…
It was nice to have a look around and not being badgered, the guy that dealt with us was very polite ,and gave excellent costumer service
10 May 2026
Reply from DFS Furniture - Colne
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
The shop was clean and well presented. They let us look around without pressure but let us know she was there when we are ready. Faz helped guide us to the right choices with add ons etc. She had all the information we needed, the process was quick and officent, double checking everything. She very friendly. Very happy with the service and our choice in sofa. Would highly recommend
9 May 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Customer review
We are really pleased with the service we received whilst buying our sofa. Faz was really helpful, insightful and clearly had expert knowledge of sofas and how to keep them well maintained.
8 May 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
FAZANAH WAS AMAZING!
I was welcomed by fazanah on entering DFS colne showroom.
She was lovely. Friendly. Chatty & really relaxed approach! Told us to just enjoy & have a seat on anything we liked the look of.
I then approached her for assistance. Before that, she left us to it. No pushing. No up sales. Just listened & advised.
She made the whole experience an absolute pleasure! Wonderful asset to the store! If you’re thinking of buying a sofa please go & see her.
The service was second to non. I purchased my dream sofa & it couldn’t have been more smooth & pleasurable.
Stress free & exciting!
Huge thank you to her. I purchased the visionary sofa.
Delivery however is a different matter…
I waited in all day for delivery only to watch the van drive past and receive a txt to say it had been failed delivery and rescheduled!
When I called DFS & spoke to someone they told me I had to now await re delivery. I explained I had my settee taken out cause my new one was arriving today as scheduled & I’m now without a settee… so I now have to wait up to a week to receive it! And that’s if they will
Deliver!! This was a Friday at 4pm. They probably just wanted to get home!
She told me I couldn’t raise a complaint until my settee arrived and I couldn’t speak to anyone else in regards to the matter cause she had dealt with it! Very poor delivery service. Do not recommend!
28 April 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Amazing experience and a quick one too
Amazing experience and a quick one too! Absolutely amazing customer service 🤩
7 May 2026
Reply from DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and informative staff
Very helpful and informative staff. Explained everything very clearly and confidently. Very professional.
7 May 2026
Reply from DFS Furniture - Colne
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Knowledge
Faz was very helpful.She guided us through our options and left us to consider them.She had lots of knowledge on everything we needed to know.
5 May 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
5* from start to finish
5* from start to finish. Useful information & very smooth process. Faz was great
6 May 2026
Reply from DFS Furniture - Colne
Good morning Cameron,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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