We were looking for a reasonable priced settee for our large summer house. And found a good value return sofa Sue the sales assistant answered all our questions and was very informative. Excellent... See more
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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We were dealt with by Maxine at the Christchurch store. She was welcoming, friendly and very knowledgeable. She told us information about our product along with a care product and warranty available t... See more
Company replied
I visited Christchurch store with my dad to look at recliner chairs. The store had a good range to try. The staff were very attentive on both occasions. On the second visit, my dad found a chair he... See more
Company replied
This is the 2nd time this year I have purchased furniture from your Christchurch branch, all the staff are really plesant and helpful.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful staff and process easy
16 August 2026
Quick sale
We were looking for a reasonable priced settee for our large summer house.
And found a good value return sofa
Sue the sales assistant answered all our questions and was very informative.
Excellent service and good value product
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were left alone until we needed…
We were left alone until we needed assistance. That’s the way we prefer to shop!
13 August 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
This is the 2nd time this year I have…
This is the 2nd time this year I have purchased furniture from your Christchurch branch, all the staff are really plesant and helpful.
11 August 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Found the sofa of my dreams and lovely…
Found the sofa of my dreams and lovely Sue at Christchurch store was so helpful
8 August 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Sue was lovely very helpful and…
Sue was lovely very helpful and explained everything that I needed to know.
Looking forward to getting my new chair
10 August 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Sue.
Kind Regards,
Jordan
DFS Customer Support
Welcoming and knowledgeable
We were dealt with by Maxine at the Christchurch store. She was welcoming, friendly and very knowledgeable. She told us information about our product along with a care product and warranty available to us and our item. She was cheerful and answered our questions throughout our time with her.
7 August 2026
Reply from DFS Furniture - Christchurch
Hello Derek,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
The person who served us had good…
The person who served us had good knowledge of her products and was very helpful. Anything she didn’t know she was able to look up quickly. Her manner was helpful but not ‘pushy’.
7 August 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Max at Christchurch was excellent in…
Max at Christchurch was excellent in helping us to find the right sofas for us.
Great customer service
4 August 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Max.
Kind Regards,
Jordan
DFS Customer Support
Friendly service and very informative…
Friendly service and very informative with no pressure. Double and triple checked order details were correct for sofa configuration and colour. Delivery estimation date was fully explained.
2 August 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer Service
31 July 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The sales lady Max helped me to choose…
The sales lady Max helped me to choose from different products exactly what I wanted.
28 July 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Had a lovely lady called Beth
Had a lovely lady called Beth
Who was very knowledgeable and polite.
When ordering our 2nd sofa got one last year and today.
Very happy
27 July 2026
Reply from DFS Furniture - Christchurch
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful sales lady.
11 July 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent customer service!!! Went above and beyond to help me over the last 2 days to help me complete my purchase
23 July 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Great service at Christchurch
I visited Christchurch store with my dad to look at recliner chairs. The store had a good range to try. The staff were very attentive on both occasions. On the second visit, my dad found a chair he liked. We were helped by a very nice sales assistant, Shayna.
She was very knowledgeable, but not at all pushy. She was very attentive throughout the whole process from choosing the right fabric, through to arranging the delivery. She was very patient with my (elderly) dad, and they ended up enjoying a chat about the rugby!
17 July 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great experience buying our sofa
Great experience buying our sofa. No pressure to buy but staff on hand to offer help. Everything explained fully by Maxine who was super friendly & informative.
21 July 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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