Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... See more
Company replied
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See what reviewers are saying
I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... See more
Company replied
An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... See more
Company replied
Amazing service, Jay in the Chester store was brilliant, really helpful and friendly. Exceptional customer service and made us a lovely coffee and my little boy a hot chocolate which he loved 🥰
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Chester
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Walked into DFS and somebody helped us…
Walked into DFS and somebody helped us straight away
29 May 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The young lady who served me in store…
The young lady who served me in store was so pleasant and friendly, without putting any pressure on me!
I’ve forgotten her name but she was pregnant and soon to go on maternity leave!
The whole process was easy and quick I was very pleased and look forward to having my new sofa delivered!
4 June 2026
Reply from DFS Furniture - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and had great knowledge…
Really helpful and had great knowledge to help us find the perfect couch for our family.
3 June 2026
Reply from DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Honestly excellent explanation
Honestly excellent explanation
Great product
Nice hospitality
Mo Chako
3 June 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Chester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Quality furniture at good prices
Quality furniture at good prices. Immaculate showroom and very helpful staff.
Only criticism being that they insist on giving you too much information! Even after you have agreed to buy the item!!
1 June 2026
Reply from DFS Furniture - Chester
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very patient whilst we remeasured
Very patient whilst we remeasured. Helpful and professional service
1 June 2026
Reply from DFS Furniture - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very good experience
A staff member introduced themself when we entered, asked if we wanted any help we said we were just looking for now, she explained the lay out of shop, then left us too it, this is how we like to shop, when we were ready we called her over, 😀
25 May 2026
Reply from DFS Furniture - Chester
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Sale's lady ja very helpful and…
Sale's lady ja very helpful and friendly makes a lovely coffee to
1 June 2026
Reply from DFS Furniture - Chester
Hello Leslie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Information about product very…
Information about product very comprehensive all questions answered fully bought with complete confidence in sales team
31 May 2026
Reply from DFS Furniture - Chester
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Good choice of styles and colours
Good choice of styles and colours. Would be nice to have the dimensions on the products in store
31 May 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Helpful and patient
The gentleman who helped me was kind, informative and patient. There was no pressure and I found exactly what I wanted. There were plenty of options to choose from also. Great service!
31 May 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Lara tge sales assistant was fantastic…
Lara tge sales assistant was fantastic she showed options and let us think things over with out hovering.
She was very friendly and easy to talk to.
28 May 2026
Reply from DFS Furniture - Chester
Hello Angela,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were amazing
The staff were amazing. The lady who sold us our couches was incredibly helpful and nothing was too much trouble
21 May 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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