Very friendly staff, was able to look around with out being harassed but knew help was available if needed. Greg was very helpful and knowledgeable told us everything we needed to know regarding ou... See more
Company replied
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See what reviewers are saying
I had a fantastic experience at DFS purchasing my new sofa, and I’d especially like to thank Tommy for all his help. He was incredibly friendly, helpful and professional without being pushy at all... See more
Company replied
An absolute joy to visit DFS today. All the staff were so friendly and knowledgeable, there were no pressure sales. Our sales assistant Matt, was so helpful and informative of the sofa we chose... See more
Company replied
Found exactly what we were looking for and the staff member (Daniel) who assisted was extremely helpful. He advised on a variety of additional services, without any unwanted sales pressure and talked... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Positive experience
Staff easily accessible, friendly, helpful, knowledgeable of product and worked as a team.
Showroom easy to move around and we were comfortable testing furniture.
4 July 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Matt was great at dealing with…
Matt was great at dealing with everything we needed, and also really friendly, and helpful from start to finish 👌
20 June 2026
Reply from DFS Furniture - Chester
Hello Sam,
Thanks for your lovely feedback, we’re glad to hear Matt met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Aaron was helpful
Aaron was helpful, patient, and knowledgeable. Not pushy but available. Would recommend him.
29 June 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Jay was extremely helpful !
Jay was extremely helpful! Gave us all the information we needed. Never felt under any pressure to buy . Thank you so much . The manager was also very helpful and polite.
29 June 2026
Reply from DFS Furniture - Chester
Hello,
Thanks for your lovely feedback, we’re glad to hear Jay met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Customer service
20 June 2026
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing and efficient customer service
We bought a couple sofas from Aaron today, who was very helpful and efficient in processing the order. He got us a good deal for the sofas for our new home that we are very happy with.
27 June 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
Matt was fantastic from the off from…
Matt was fantastic from the off from offering a drink to answering all our questions and organising everything for us
27 June 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
The manger at dfs in Chester I can’t…
The manger at dfs in Chester I can’t remember his name but he was absolutely brilliant he was understanding and very patient and respectful, he explained everything the dos and don’ts
27 June 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Customer service
We went into dfs in chester.
I like to just have a look round without being approached an feel harrassed.
Our experience was great.
When we had questions we asked the team and they explained everything in detal. It was relaxed but informative. Thank you
26 June 2026
Reply from DFS Furniture - Chester
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly welcome even from the cleaner
Friendly welcome even from the cleaner! helpful staff efficient service!
16 June 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The guy who sold us the furniture was…
The guy who sold us the furniture was very helpful
15 June 2026
Reply from DFS Furniture - Chester
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chester
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Went into the Chester showroom today, I’d seen a sofa I’d liked for a while and today was the day to buy. Greg and Tommy were very professional and I felt very comfortable in their presence. Not over selling which is a bonus but I did buy the extra products for peace of mind. Thanks again and looking forward to my new sofa!
20 June 2026
Reply from DFS Furniture - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Matt was pleasant and polite but most…
Matt was pleasant and polite but most of all none pushy if he didn't know an answer to a question asked he went and found out
20 June 2026
Reply from DFS Furniture - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
I visited DFS today and I was seen by…
I visited DFS today and I was seen by Alex and I would definitely score him a 10 out of 10. He was very helpful. And understood what I wanted so I would recommend the DFS if anybody is looking for a safer with limited access to their apartment thank you very much Steven Aldom
19 June 2026
Reply from DFS Furniture - Chester
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Julia was very helpful
19 June 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS customer service was excellent
DFS customer service was excellent
Don’t hassle you ,leave you to look around until you need them, very informative ,offered coffee refreshment ,
Very pleasant experience ,was able to choose and very pleased with the quality and value for money .
Would recommend.
17 June 2026
Reply from DFS Furniture - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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