We went into the store and new exactly what we wanted, Tommy at the chester (Sealand road) store was professional, spoke through different options that was available in what we wanted. He had so much... See more
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Really helpful gentleman would really recommend Daniel who helped us out today buy our sofa from the chester store and also the lady that checked everything over we didn’t grab her name but she was al... See more
We had a great experience and were well looked after by Greg. He was super knowledgeable and friendly and left us alone to browse after answering a few questions. We decided on the sofa we wanted and... See more
Matt, our salesman, is a great guy- no push, just honest and authentic guidance. He knew everything, Every thing! about the ther sofas and cushions we placed an order for. Thanks Matt, much appreci... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
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Matt was a pleasant young man making us…
Matt was a pleasant young man making us feel welcome and at ease offering us refreshments, he was helpful and knowledgeable explaining and answering our questions!
15 August 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
We had such a great experience today
We had such a great experience today! We actually stayed right until closing time, but at no point did we feel rushed or pressured to make a decision. Our consultant was incredibly patient with us and never once made us feel like we needed to hurry because the store was closing.
Everything was explained clearly, all of our questions were answered, and we were given plenty of time to look at different options and decide what was right for us. We really appreciated that there was absolutely no pressure to choose anything in particular — the advice was genuinely based on what we wanted and needed.
The whole experience was relaxed, friendly and professional from start to finish.
A huge thank you for all the help and patience! We left very happy and, of course, ended up buying two sofas for our new home. 🏡❤️
We couldn’t have asked for a better experience and would definitely recommend DFS!
15 August 2026
Reply from DFS Furniture - Chester
Hello Krystian,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Our salesman MATT was knowledgeable…
Our salesman MATT was knowledgeable about the product - gave us space abs time to discuss purchase told us of all the options Was polite and friendly throughout our experience
15 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Extremely helpful staff
Tommy was very helpful and professional, going the extra mile to ensure all our needs were met. Although the IT system was dropping during our visit, he ensured that our order was placed correctly as quickly as possible.
13 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Lara was 1st class Attentive but not…
Lara was 1st class Attentive but not pushy Very professional and knowledgeable Excellent service
12 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Good experience today thank you
12 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Recliner settee
The sales rep was excellent explained everything to us from delivery to finance options was very impressed
12 August 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable
We came in looking for a sofa bed. Josh showed us the ones you stock, pointing out the merits of each. He was very helpful and knowledgeable. He is most pleasant, offering us coffee, and taking his time to answer all our questions.
11 August 2026
Reply from DFS Furniture - Chester
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Josh met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Welcomed by Greg who was very…
Welcomed by Greg who was very knowledgeable regarding a sofa bed we were looking for. He asked where and what it would be mainly used for, made some recommendations and demonstrated the bed section. Once we were shown the selection we were left to view without any pressure. We came back after some lunch with our Son for a second opinion and made our decision.
10 August 2026
Reply from DFS Furniture - Chester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Greg met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful and friendly
Very helpful and friendly. Not in your face!! Staff knew their stock. Customer service excellent.
Thank you
9 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Staff member really helpful
Staff member really helpful. Took the time to advise re furniture care and payment options
9 August 2026
Reply from DFS Furniture - Chester
Hello Dawn,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience in Chester
Lara in your chester store was amazing and extremely helpful, she really knew her stuff and made the experience great!
9 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Exceptional customer service by Lara.
9 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The service and staff
8 August 2026
Reply from DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
The salesman in the shop was very…
The salesman in the shop was very helpful. Then the online advisor Lee sorted out my payment by using the interest free credit. He was very helpful and knowledgeable.
8 August 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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