Good location, plenty of parking, staff polite but not pushy, your left to wander without being bugged. Great selection, any questions were well answered, fiance products are very good, all in all a... See more
Company replied
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Fantastic service from Sian at the Cannock store! We visited DFS today and were almost dreading entering the store due to the usual pressure selling of most furniture retailers. Our experience i... See more
Company replied
Tracy at Cannock was exceptional. She was very informative and helpful and I was extremely pleased with the product I purchased she gave me all the jargon and explained clearly the full process. She w... See more
Company replied
Excellent staff attention when needed, no pressure sales talk, allowed to look round furniture at leisure with no time limit. We stayed several hours trying out and making sure we were choosing the ri... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Cannock
Good afternoon Izzy,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Absoulutley briliant
The person who served us was polite and Very,Very helpfull. She ansered our Questioned with great experiance.
11 May 2026
Reply from DFS Furniture - Cannock
Good morning Mrs Cook,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Let down told us it would be express…
Let down told us it would be express delivery it would take a week not one person been in touch really disappointed with company never use them again still waiting for someone to get in touch with us
8 May 2026
Reply from DFS Furniture - Cannock
Good morning Mary,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Due to the nature of this issue I have raised this internally with management to ask them to call and discuss this further with you. Apologies again for any inconvenience this may have caused.
Kind regards,
Lia
DFS Customer Support
Nice friendly young man at DFS Cannock
Nice friendly young man at DFS Cannock
Explained everything well
Great service
👍💪
13 May 2026
Reply from DFS Furniture - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Everything was explained clearly. The staff were very helpful and made sure everything was understood.
5 May 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very patient staff
Very patient staff. Made several mistakes with door, corridor and room measurements but staff assisted me at every turn until all was right. Very respectful and professional. I recommend dfs any day
4 May 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
No hard sell.
You are allowed to browse around the store as long as you like.
Very helpful staff available when required.
11 May 2026
Reply from DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Fantastic service in-store when ordering my sofa. Due to delays in the moving process, the team were so helpful in arranging to hold my sofa for as long as possible before my moving-in date once the sofa was ready. Their communication throughout was brilliant, and a delivery date was swiftly organised ASAP. My sofa has now been delivered (I love it!), and the whole process was handled excellently - thank you!
10 May 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
George was incredibly helpful
George was incredibly helpful, efficient and welcoming. We weren’t bombarded with salespeople like in other stores we visited, but were seen too quickly. Great customer service.
2 May 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
George was very attentive and…
George was very attentive and knowledgeable. Friendly, but respectful. Nothing was too much trouble. Gave us the right amount of space to talk in private, but right at hand when we needed him.
10 May 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Competitive prices
Patience by sales assistant while making my decision Tracy helped a lot by measuring and making sure it was correct size for my needs a pleasant experience
10 May 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Sofa
Very good knowledge, not rushed into buying. Ian was very pleasant and very informative.
10 May 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
From the moment we walked in the staff…
From the moment we walked in the staff were welcome and very helpful. We asked about 2 different sofas and they pointed them out for us. Made us a drink and left us to make our decision. This is how I like to be treated by not hovering around us. We made our decision and ordered with Ian who was helpful from the beginning. He made it really easy and clear and we always have DFS sofas so knew we would order again.
10 May 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Natalie was first class
Natalie was first class. Very professional, very patient and was most support of our requests.
There was no heavy sell, just good honest service which we appreciate very much.
9 May 2026
Reply from DFS Furniture - Cannock
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great friendly experience
Our trip was stress free with no pressure from the staff, a great all round experience which lead to the purchase of our dream sofa
8 May 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cannock
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cannock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
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