Good location, plenty of parking, staff polite but not pushy, your left to wander without being bugged. Great selection, any questions were well answered, fiance products are very good, all in all a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracy at Cannock was exceptional. She was very informative and helpful and I was extremely pleased with the product I purchased she gave me all the jargon and explained clearly the full process. She w... See more
Company replied
Fantastic service from Sian at the Cannock store! We visited DFS today and were almost dreading entering the store due to the usual pressure selling of most furniture retailers. Our experience i... See more
Company replied
Excellent staff attention when needed, no pressure sales talk, allowed to look round furniture at leisure with no time limit. We stayed several hours trying out and making sure we were choosing the ri... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% recommend
We had a lovely experience. Firstly, we were not jumped on when walked in, we were left to walk around at our own leisure. When we were ready we approached a gentleman (didn’t get his name but we were in 8th June around 4pm . I will be asking for the guys name as he was absolutely fantastic! He listened to what we wanted, helped us choose the best items for us and didn’t try to upsell lots of extras. Would definitely recommend as was dreading this a little but the whole experience was perfect. He literally sat on our future sofa and even had a hot drink made for us whilst we decided. Great service!
8 June 2026
Reply from DFS Furniture - Cannock
Hello Michael,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Popped in again after taking a few days…
Popped in again after taking a few days to make my decision it was quick easy simple no pressure and honestly a real nice chap!
8 June 2026
Reply from DFS Furniture - Cannock
Hello Emma,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely man Steve😀
Lovely man Steve, who explained everything to us we come out happy.also a nice cup of ☕️ coffee
7 June 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Steve.
Kind Regards,
Jordan
DFS Customer Support
Tracey was brilliant throughout…
Tracey was brilliant throughout supporting us to find the sofa we wanted
7 June 2026
Reply from DFS Furniture - Cannock
Hello Kayleigh,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service
I'd like to thank the guy who spent time with my daughter whilst looking for her first sofa purchase for her new home. Really kind, answered all her questions, could not have been more helpful. It deserves a mention.
6 June 2026
Unprompted review
Reply from DFS Furniture - Cannock
Hello Louise,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store.
Kind regards,
Lia
DFS Customer Support
Great service
Customer Service was fantastic. Kit was great at answering all our questions, he was so patient with elderly parents too.
6 June 2026
Reply from DFS Furniture - Cannock
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Absolutely spot on
Absolutely spot on. Ian at cannock was superb very knowledgeable and friendly. No pressure sales great experience.
6 June 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience buying the sofa
Great experience buying the sofa. We entered the shop, was left alone to look around and when we requested help, the staff were perfectly happy to assist. 100% recommended. Much better than their competitors who follow you around the shop.
5 June 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Lovely assistant and service would…
Lovely assistant and service would highly recommend to friends
5 June 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Tracy was very helpful and…
Tracy was very helpful and knowledgeable regarding the purchase of our corner unit
Customer service was excellent
3 June 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cannock
Hello Mr Dunn,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Very efficient and friendly service…
Very efficient and friendly service would not hesitate to recommend.
31 May 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service at DFS Cannock
Salesperson, Tracey, from Cannock store was excellent. She explained everything to us thoroughly without us feeling pressured. Felt the whole experience was relaxed and we know exactly what we was getting for our money. Highly recommend
31 May 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
We recently purchased a sofa/chair at…
We recently purchased a sofa/chair at the Cannock store, we felt at ease as soon as we entered the store, we were not pestered by the sales assistants and left to browse the beautiful furniture on sale. When we were ready to make a purchase, George explained everything in a friendly and professional way, not "pushy" to get a sale. All in all was a good experience compared to other furniture companies we tried. Would highly recommend DFS Cannock.
30 May 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
Very good service by Steve not hounded…
Very good service by Steve not hounded but there when you need him and very polite
30 May 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A very pleasant experience
We were greeted with a smile by the member of staff Tracy and she explained if we needed help just to ask , we weren’t followed round like we have been in other stores . When we asked for help she was so informative so much so we did buy some furniture.
29 May 2026
Reply from DFS Furniture - Cannock
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Tracy gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
Lovely lady named Julie .very friendly…
Lovely lady named Julie .very friendly and helpful
29 May 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others.
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.