DFS Furniture - Birmingham Reviews 5,038

Sales assistant was brilliant very helpful and very professional

We visited the Birmingham DFS branch to choose and purchase a sofa and honestly experienced the most incredible customer service from start to finish. Erum could not have done enough for us, she was warm, kind, compassionate and so genuine in the way she cared about our needs. She was never pushy or overly sales focused, instead she gave us the time, space and guidance to choose what truly felt right for us, which made the whole experience feel personal, comfortable and stress free. We walked in feeling overwhelmed and unsure, but left feeling happy, positive and excited, all because of the care, empathy and passion Erum showed throughout our visit.
The products and sofas she recommended were absolutely perfect and worth every penny, and her knowledge and honesty made us trust every suggestion she gave. We also noticed she had an amazing boss, she gave a lot of respect to and he equally very understanding and supportive whenever she needed anything, he also came to meet us and reassured us about the whole process. Erum followed and everything ran smoothly. It was lovely to see such strong leadership alongside such exceptional customer care. It is rare to come across someone who makes such a lasting impression through pure kindness and outstanding service, but Erum did exactly that. She is an absolute credit to DFS and because of this experience we will not only recommend the Birmingham branch to all our friends and family, but will also return ourselves for future purchases. Thank you for turning what could have been just another shopping trip into such a memorable and uplifting experience ✨️❤️

Irum was absolutely fantastic throughout the process.She was extremely knowledgeable, patient and helpful. she guided us through the process without rushing and helped us choose our dream sofa. TBH, we did not go there to finalise today but the package she offered was too good to say no.The store manger was also exceptional . Overall, a truly brilliant service .

Bally from the Birmingham store was very helpful, knowledgeable and informative. He gave use enough space to comfortably explore the store and try the range, but was always on hand in case we had questions. Very happy with the service and looking forward to receiving our sofa.

Helpful, polite and efficient

Jimmy made us feel at ease and. Made the process of choosing a new sofa simple and easy telling is exactly what to expect and delt with us satisfactorily

Very helpful, no pressure selling and very pleased with the whole experience

The staff and service were great

Easy and fast service

Very helpful and knowledgeable. Listened to my needs and gave me very good advice.

Friendly atmosphere and left us too look by ourselves but was around if needed

Imran was very friendly and nothing to much trouble .

Thank you for the service. Friendly and helpful team. Imran was very helpful in helping us to decide on the sofas and giving us the necessary information about the sofas.

The staff who dealt with us was extremely professional and well spoken, his Name was Imran. We was very happy with the service he gave.

Easy fast and friendly experience

Only went to have a look in the clearence section, and saw something i liked, Imran served me, great service real asset to your company, even helped me load it in the car

The lady who served us was great. Really helpful, knowledgeable and friendly.

Assistant couldn't have been more helpful & friendly, purchasing a new sofa was a breeze, ready to answer any questions put to him, can't fault it.

Excellent Experience at DFS Birmingham!
I recently visited the DFS Birmingham and picked up some new home furniture, and I couldn't be happier with both the products and the service. The staff were really helpful and knowledgeable – they took the time to show me different options and helped me find the perfect sofas and ergonomic teble setup that suited my room and budget

Great customer service, high quality sofas.