I had a really positive experience buying my new sofa. Thomas was extremely helpful, friendly and knowledgeable, and took the time to understand exactly what I was looking for without being pushy. He... See more
Company replied
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Within minutes we were greeted by a customer service person. Sean was very helpful, friendly and made us feel comfortable and at ease. He explained all the necessary details in full and made everythin... See more
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Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... See more
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Ciara helped us today in the Belfast store. She was exceptional from start to finish. She guided us with a professional and friendly manner and did not make us rush. Her customer service skills can no... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
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This company invites their customers to review, whether positive or negative
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Staff were very friendly and helpful
Staff were very friendly and helpful. Particularly Thomas who talked us through all the details of buying our sofa as first time home buyers. Fantastic experience.
28 June 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Thomas.
Kind Regards,
Jordan
DFS Customer Support
Connor was brilliant
Connor was brilliant, he made the whole process very simple and straightforward. Would highly recommend
5 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service.
4 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Robin was very professional and…
Robin was very professional and courteous using a relaxed informal manner that puts the client at ease. His easy rapport got us to spend more money on the product insurance, which we don't normally do, so we'll done him.
4 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sean was brilliant
Sean was brilliant. Brilliant customer service and talked us through the whole process and asked all the key questions we already had prepared to ask. Had great knowledge on the different fabrics which gave me peace of mind knowing we were picking the right one. Absolute gentleman.
4 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
There was no pushy salesperson coming…
There was no pushy salesperson coming to you like other shops I'd visited today and the girl that we dealt with Sophie was very helpful was a pleasure speaking to her.
4 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Robin
Excellent service from Robin. We took up so much of his time, but he was so patient on the many returns we had to the store, continuously changing our mind. Delighted with our new sofa purchase! Thanks Robin. Michelle
4 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience. Very friendly and welcoming.
Member of staff was very friendly and knowledgeable. I knew what I wanted when I arrived and the sale was quick and easy.
4 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The one thing that made my experience…brilliant staff
The one thing that made my experience so good was the staff. Very helpful and friendly.
3 July 2026
Reply from DFS Furniture - Belfast
Hello Annette,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sean Martin was really helpful and…
Sean Martin was really helpful and knowledgeable. Made the whole experience very easy
3 July 2026
Reply from DFS Furniture - Belfast
Hello David,
Thanks for your lovely feedback, we’re glad to hear Sean met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Electric 2 seater sofa
Great layout in store with good choices of sofas.
A warm welcome provided and offer of coffee which was greatly appreciated.
The salesman, Connor, was a great help with lots of advice and information about the sofas. Very knowledgeable, courteous and friendly. I was very impressed with the treatment we received.
Would recommend DFS in Belfast
30 June 2026
Reply from DFS Furniture - Belfast
Hello Janice,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Sean,Belfast branch was 10/10
Sean from the Belfast branch was extremely helpful and lovely to talk to and help us make our decision on placing the order for my new sofa!
Thank you so much again Sean
2 July 2026
Reply from DFS Furniture - Belfast
Hello Tamera,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Furniture delivery
Purchased furniture and paid in full on placement of order. On delivery some of the goods were missing and after 4 months still waiting delivery. DFS customer services keep saying it's coming but still nothing. Sent emails but no reply.
There just seems to be a total lack of customer service and respect for the customer.
1 April 2026
Unprompted review
Reply from DFS Furniture - Belfast
Hi Scott,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
I attended DFS the staff Sean and Kerry…
I attended DFS the staff Sean and Kerry was so welcoming friendly nice were very helpful explained everything to perfection, they are an absolute credit to DFS 10 out of 10
2 July 2026
Reply from DFS Furniture - Belfast
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sean and Kerry.
Kind Regards,
Jordan
DFS Customer Support
The staff are very supportive and…
The staff are very supportive and helpful full of information
2 July 2026
Reply from DFS Furniture - Belfast
Hello Jim,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Exceptionally helpful staff
Exceptionally helpful staff, we dealt with a gentleman called Thomas and he explained everything from maintaining and best practice for cleaning sofa to ensure longevity. Would definitely repurchase from Dfs
1 July 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Sean was very helpful & a lovely man…
Sean was very helpful & a lovely man couldn't do enough for me
2 July 2026
Reply from DFS Furniture - Belfast
Hello Jennifer,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sean at Boucher road DFS was so lovely
Sean at Boucher road DFS was so lovely. We were in a rush have the furniture delivered so arranged our own delivery and staff assured with that.
30 June 2026
Reply from DFS Furniture - Belfast
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Belfast
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Happy customer
Sean was ever so helpful in helping me choose exactly what I was looking for professional & knowledgeable with all information I needed
1 July 2026
Reply from DFS Furniture - Belfast
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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