DFS Furniture - Belfast Reviews 

10,110
TrustScore 5 out of 5

4.9

49 Boucher Road, BT12 6HR Belfast, GB


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Rated 5 out of 5 stars

Kerri was fantastic from we stepped foot in the door. Kerri offered her assistance to us straight away and guided us through the process of ordering our sofa along with all the extras to go with it to... See more

Company replied

Rated 5 out of 5 stars

Shaun made my experience today very relaxing, he was really professional from start to finish. He told me everything I needed to know from furniture care , insurance , delivery etc. He made it a very... See more

Company replied

Rated 5 out of 5 stars

Sophie was great, helpful & informative. I was happy to take out the sofa care 5 year package considering our sofa of choice will be in a cream colour. She explained how to maintain our sofa in the be... See more

Company replied

Rated 5 out of 5 stars

Eva who served us was excellent. Extremely helpful; explained everything really well; very professional; made us tea; answered all our questions; explained the options really clearly. Top marks to Eva... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(10,110)

95,112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The staff were friendly, professional, and very helpful. We are very happy with our purchase and would definitely recommend DFS Belfast. Thank you!

5 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

So excited to receive my new sofa!

Sophie was great, helpful & informative. I was happy to take out the sofa care 5 year package considering our sofa of choice will be in a cream colour. She explained how to maintain our sofa in the best condition. I found her easy to talk to & down to earth which made the experience stress free and enjoyable.

5 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello Marie,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Customer Service

Great customer service & transparency

2 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello Tracey,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Bought a sofa and a coffee table out of…

Bought a sofa and a coffee table out of the Boucher Road store, none of the usual sales pressure, just helpful advice and a decent price. Staff friendly & a nice relaxed atmosphere

5 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello Les,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Eva who served us was excellent

Eva who served us was excellent. Extremely helpful; explained everything really well; very professional; made us tea; answered all our questions; explained the options really clearly. Top marks to Eva in Belfast Boucher Road! Thank you!

3 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Conor and Sean at DFS boucher road…

Conor and Sean at DFS boucher road Belfast have been really helpful. They guided us through the purchase and provided honest answers.

4 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Review

The experience went nice and smoothly explained everything in great detail

4 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Sean was so helpful in the boucher road…

Sean was so helpful in the boucher road branch didn't feel pressured to purchase

4 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Thomas the sales rep!

The sales rep that was dealing with our purchase was a lovely fella called Thomas. Very informative and helpful helping my wife and I make the right choice on what we wanted. Made us feel very as ease from start to finish and was very knowledgeable in his work as we had a lot of questions that was answered straight away. This is our 4th time buying from yourselves and this was by far the best experience to date, thank you Thomas!

3 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Pleasant staff and was so easy

Pleasant staff and was so easy

19 July 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

very helpfull

2 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The staff were very friendly and let's…

The staff were very friendly and let's us browse freely and when we were ready to make our purchase, they helps sort out the finance and explained everything very clearly.

I would recommend DFS to anyone looks furniture

I can't remember the sales assistants name but I think it was Thomas and he was very friendly and put us at ease

2 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Thomas was fantastic at the Boucher…

Thomas was fantastic at the Boucher road store, he was thorough and showed us every sofa in the show room that met our requirements and colour options we could pick from- when wanting to change the layout of the sofa that was no hassle and he was able to do this for us also, would highly recommend him to anyone needed a sofa or bed - great customer service. We bought previously with another sofa brand and we will use DFS in the future.

2 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

We had a great salesman today

We had a great salesman today - Connor. He was super friendly, knowledgeable and gave us the space we needed as a family to discuss our choices. He was very easy to talk to and helped us decide which was the best sofa for us. He wasn’t pushy at all, something which we really liked. He made the whole experience very easy - I hope he is recognised in the team for his professionalism .

2 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Purchased a sofa

Great service friendly staff

25 July 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I purchased my last 2 sofas from DFS so…

I purchased my last 2 sofas from DFS so when I was looking to change my current sofa DFS was the first and only stop. I love the way all sofas are presented like complete living rooms. It makes it easy to choose. And Connor was brilliant from listening to what I wanted and explained everything about the sofa I'd picked. He explained everything simply from getting rid of minor spills to calling insurance company for bigger problems. Nothing was too much trouble. I also purchased 3 tables to go in my living room which Connor helped me to choose what colour suited. But ultimately it was my choice. I also purchased a kitchen table. Everything in the shop is of high quality.

1 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

We knew what we wanted when we went in but wanted to shop around a bit first. Connor helped us and we ended up buying the sofa we had our eye on, he talked us through everything and was very personable and knowledgeable

1 August 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Salesperson was excellent

Salesperson was excellent. Not pushy just full of information and could tailor the experience to us. Felt we had a great experience and ended up ordering from DFs

25 July 2026
DFS Furniture - Belfast logo

Reply from DFS Furniture - Belfast

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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