Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... See more
Company replied
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Plenty of choice. Nice spacious store. Very pleasant staff. Not at all pushy, but there when you need assistance. Would like to give a special shoutout for Danielle who helped us so much in making o... See more
Company replied
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... See more
Company replied
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond. I’ve rarely had suc... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
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So lovely and patient
So lovely and patient. Not pushy. Lovely saleswoman who was so kind.
24 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sales rep was very helpful and…
The sales rep was very helpful and explained everything we needed to know
24 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
24 July 2026
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service.
24 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The lady that served me was amazing
The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed that only one option was available to me however I had multiple choices and chose a sofa we loved. Thank you.
24 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We couldn't be happier with the service…
We couldn't be happier with the service we received from Asha at DFS. From the moment we walked into the store, she made us feel welcome without being at all pushy. She started by asking if we'd seen any sofas online that we liked, then carefully showed us a range of options that matched our requirements, giving us plenty of choice. Being able to sit on each one and compare the comfort made choosing so much easier.
Asha took the time to explain the different materials, finishes and colour options, helping us find combinations that worked perfectly with the flooring sample we had brought with us. Her knowledge and patience were outstanding.
What impressed us most was that she genuinely wanted us to make the right decision. She was happy for us to visit another furniture store to compare sofas, with no pressure whatsoever to buy from DFS. That relaxed approach made the whole experience enjoyable and gave us complete confidence that we were making the right choice.
Before finalising the order, Asha even asked a colleague to double-check every detail to ensure it was exactly what we wanted. That extra attention to detail was greatly appreciated.
Overall, the customer service from Asha was exceptional from start to finish. This is now our second sofa purchase from DFS in the last 14 months, and experiences like this are exactly why we returned. Asha is a real credit to DFS, and we wouldn't hesitate to recommend both her and the company to anyone looking for a new sofa. A well-deserved 10 out of 10!
23 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Very good and quick service,friendly…
Very good and quick service,friendly and helpful sales assistant.
23 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service
We were greeted at the door when we arrived and was given all information that we needed to brouse around the shop floor when we decide on what 3piece suite that we liked we were supplied professionaly with all the info and prices for different combinations of how we could have the suite and all combinations of how to pay after we ordered suite thank you
23 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Great customer service, from greetings to helpful . Patient too. Clear explanation and advise.
22 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Asha from basildon store - superstar!!
Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond.
I’ve rarely had such great customer service when shopping for furniture and she is the sole reason that i will continue to shop at DFS!
14 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service providing clear explanation and options
In store Asha was great, she was patient as we went through our requirements, offered us and explained other options that were not visible in store and made the whole experience very straight forward
20 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Awesome service on both occasions that…
Awesome service on both occasions that we visited
Kind and very pleasant staff
20 July 2026
Reply from DFS Furniture - Basildon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The lady who helped us was very helpful…
The lady who helped us was very helpful and patient as we took a long time to make our selection of colour. She helped advise us but was not pushy and let us made our own choices without any pressure.
19 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff, angela went through alot of options with us when choosing our sofa and explained everything we needed to know. Lovely store, did not feel pressured.
18 July 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly and helpful staff
18 July 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Welcomed as soon as we walked into the…
Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful detail. I definitely recommend. X
18 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly,knowledgeable and…
Very friendly,knowledgeable and professional member of staff. Made us felt very relaxed and left us alone to discuss our purchase. We entered the dfs store very unsure and tired but left very happy
18 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I had a very good experience at DFS
I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy and stress-free. His excellent customer service is a real credit to DFS. Thank you, Shezad, for all your help!
18 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent customer service
We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.
15 July 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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