Shaz was really helpful, gave us alot of useful information and has given us peace of mind about our purchase. Greeted us when we arrived and were just really friendly throughout. Would highly recomm... See more
Company replied
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See what reviewers are saying
Very pleasant experience purchasing our new sofa and chairs thanks to Marcus. After introducing himself to us and offering assistance if we needed any, his approach allowed us to browse in peace. He w... See more
Company replied
We were welcomed by Shaz and he didn’t put any pressure on us, he let us walk around and asked when we needed the help. Everything was fully explained, photos shown,different payment options. We even... See more
Company replied
We are very happy with our purchase of the corner sofa. The whole experience was smooth and straightforward. The quality is excellent for the price, and we are really pleased with how it looks. Overal... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7K reviews
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Very helpful sales lady
12 September 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very satisfied with the whole thing
The saleswoman, Kelly, was engaging, informative and very helpful.
12 September 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Kelly and the new sofa
Kelly was really helpful and informative and gave us lots of information regarding the sofa. Nothing was too much trouble - even after I changed my mind on the sofa colour. Thank you Kelly for your help today you were brilliant.
12 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Kind friendly staff who knew their…
Kind friendly staff who knew their products well
11 September 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
DFS- Asha
Asha, the member of staff who dealt with our purchase was very knowledgeable, friendly and accepted no for an answer when trying the (obligatory) upselling that these shops require of their staff!
11 September 2026
Reply from DFS Furniture - Basildon
Hello Grant,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We went to the store with a clear idea…
We went to the store with a clear idea of what we wanted, having viewed online.Having physically seen and sat on the sofa and listened to the sales person answer our questions we ordered the sofa.
It is to replace another dfs sofa that is 25 years old.
10 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very knowledgeable answered all our…
Very knowledgeable answered all our questions professionally
10 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
We were welcomed by Shaz and he didn’t…
We were welcomed by Shaz and he didn’t put any pressure on us, he let us walk around and asked when we needed the help. Everything was fully explained, photos shown,different payment options. We even popped to another sofa shop but came back for our first choice. Shaz was funny,kind,polite and answered all we needed to know, he was well experienced.
9 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
We were welcomed as we entered
We were welcomed as we entered, the lady was friendly and polite and not at all pushy. She offered help when we were ready and once we were ready she was excellent!
9 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
When buying a new sofa it is great to…
When buying a new sofa it is great to get helpful and knowledgeable staff, I can't fault the staff at Basildon DFS, I looking forward to my new sofa arriving soon.
8 September 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
All made very easy and straightforward…
All made very easy and straightforward with good customer service
8 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Very helpful and attentive staff
8 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
I experienced An excellent friendly
I experienced An excellent friendly , helpful professional & knowledgeable service by the sales lady .
8 September 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very well spoken and easily explained…
Very well spoken and easily explained very impressed with the service
7 September 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service would recommend
Excellent service as was buying a two seater sofa and chair. Helped by Abs who was very knowledgeable and friendly and gave me time to make my decision. Very good throughout and would highly recommend
5 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Abs.
Kind Regards,
Jordan
DFS Customer Support
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