Liked the company as I previously had checked it out. Efficient Assistant who explained sale clearly and no pressure to buy. Pleasant and helpful staff especially the male assistant I dealt with.... See more
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Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more
Company replied
We have just bought furniture at dfs ayr was a great experience looked after very well everything explained & all done by a lovely lady who was very helpful.
Company replied
From the moment you walk through the doors your met with a smile and asked if you need any help or are you just looking. When you have found what your looking for a staff member will help you all the... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
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Customer service employee Ashley was…
Customer service employee Ashley was very helpful and knowledgeable. All staff members encountered were also very courteous and welcoming.
12 July 2026
Reply from DFS Furniture - Ayr
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Good experience sullied by unclear charges - be careful!
A perfectly painless and reasonably enjoyable experience only soured by the order confirmation being emailed to us showing things we were only told would be "handed over" and "installed by the delivery team" turning out to be costed additions. We were never informed these needed to be bought, the implication was they were included in the delivery price which feels disingenuous.
Also the insurance - only taken due to the amount of tech now on the product - was taken because we were told it would be unlimited claims, we were never told this is only to the value of the product. This could be eaten in two visits as they set the call out charges. Again we feel this wasn't made clear enough.
5 July 2026
Reply from DFS Furniture - Ayr
Good afternoon Robert,
Thank you for taking the time to share your experience with us, please accept our apologies if the pricing and details were not explained to you thoroughly. We can confirm you have paid the standard delivery fee which is applicable to most orders and this fee does include full installation. The terms and conditions of the extra Sofacare policy can be viewed online, this is an optional service and can be removed at any time before delivery.
Kind regards,
Holly M
DFS Customer Support
Thank U for allowing me to get the…
Thank U for allowing me to get the chance to get a bed I've been sleeping rough and it's Acc really easy to pay xxx
11 July 2026
Reply from DFS Furniture - Ayr
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We were made welcome and the service…
We were made welcome and the service was excellent
11 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Given that the delivery charge is non…
Given that the delivery charge is non negotiable - this should be included in the price as the price is then misleading
11 July 2026
Reply from DFS Furniture - Ayr
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. Our delivery fee may differ as this is dependent on the distance from the delivery centre, this is always discussed or displayed before the completion of your order.
Kind regards,
Holly M
DFS Customer Support
I had the best experience today at the…
I had the best experience today at the Ayr store . I was served by Marty McFly who was excellent. He was so helpful and informative but I never felt pressurised to buy . His pleasant manner definitely helped in me making my decision to buy . A great person to have as a sales person .
9 July 2026
Reply from DFS Furniture - Ayr
Hello Maria,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Very helpful and informative
Staff allowed us space to browse without feeling pressured to buy, when we eventually made a decision of which sofa set to buy the sales assistant was extremely helpful and informative and guided us through the process without any hassle
9 July 2026
Reply from DFS Furniture - Ayr
Hello John,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Polite and pleasant staff member
Polite and pleasant staff member, very helpful. Answered all questions promptly and explained everything clearly.
6 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Ayr
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service at DFS Ayr
The overall experience was very positive. Staff were polite, welcoming, helpful. Anthony in particular introduced himself and let us know he was available to answer any questions. Customer service was very good and at point of sale, Anthony answered any questions and explained everything fully. He had an excellent manner and was very approachable, as were all of the staff on site. All were friendly yet unobtrusive, allowing us time to browse without feeling pressure. All in all a very good experience.
6 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Anthony.
Kind regards,
Lia
DFS Customer Support
Sales assaistant did a fantastic job
7 July 2026
Reply from DFS Furniture - Ayr
Hello Carol,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The lady who served us was helpful
The lady who served us was helpful , knew what she was talking about and gave us a run down on choices for my couch and the prices . She was chatty smiling and her customer service was 10 out of 10 .
4 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Fantastic service
Couldn’t have been more accommodating and helpful in finding us our perfect sofa.
4 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
The salesman was extremely friendly and…
The salesman was extremely friendly and dealt with all of our questions in a very professional manner.
4 July 2026
Reply from DFS Furniture - Ayr
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
My first choice every time I need a new couch….
I have had a few couches from DFS now and it’s always been a pleasure, the 0% finance option is great and the quality of the products are amazing.
The delivery drivers are very carful and take great care when delivering products.
They build it all up for you and take everything away with them normally.
The team in Ayr were amazing and left us to relax and pick our favourite couch from the great ranges they had on offer.
1 July 2026
Reply from DFS Furniture - Ayr
Hello Iain,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Excellent choice of sofas
Excellent choice of sofas, and very knowledgeable salesman/staff providing additional information to inform sofa choice.
3 July 2026
Reply from DFS Furniture - Ayr
Hello Ian,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
When we arrived at showroom we were…
When we arrived at showroom we were left to stroll around at our leisure browsing and trying out the sofas & chairs. Then we were asked if we needed any assistance. This time let us discuss the pros & cons of each item. By the time a sales person approached we had mostly made our minds up which sofa we were leaning to. A lovely lady sales assistant helped us to finalise. The whole process was very pleasant at DFS Heathfield.
2 July 2026
Reply from DFS Furniture - Ayr
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Very friendly and very helpful with me…
Very friendly and very helpful with me thank you so much for your customer service
2 July 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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