DFS Furniture - Ayr Reviews 

3,953
TrustScore 5 out of 5

4.9

Liberator Drive, Heathfield Retail Park, KA8 9BF Ayr, GB


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Rated 5 out of 5 stars

Very helpful staff member, Anthony describing product and how to keep it in good condition. Also describing how it would be delivered and set up and with the gliders, cleaning kit etc. Very informativ... See more

Rated 5 out of 5 stars

We have just bought furniture at dfs ayr was a great experience looked after very well everything explained & all done by a lovely lady who was very helpful.

Company replied

Rated 5 out of 5 stars

From the moment you walk through the doors your met with a smile and asked if you need any help or are you just looking. When you have found what your looking for a staff member will help you all the... See more

Company replied

Rated 5 out of 5 stars

Bought from DFS for years now. Always reliable and professional service. Today was no different, we were given space to browse without any pressure while knowing that we could ask for assistance an... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom

  • 0333 999 9740

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,953)

97,964 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice roomy showroom easy to look at…

Nice roomy showroom easy to look at displays staff were on hand if you needed them but not in your face

12 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello Gary,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

New sofa day

Staff member was approachable and friendly. Answered any questions I had and did not try to give me the big sale which actually worked in her favour as I left the store after purchasing a new sofa.

5 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello Mrs Cartner,

Thank you so much for taking the time to give us a rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sales assistant was very informative…

Sales assistant was very informative and helpful she has obviously been trained extremely well.
If I was to come back I would be looking for her to help.

12 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Service

Colene was very knowledgeable, friendly and helpful but not at all pushy. Listened and knew exactly what I was looking for. Well done.

10 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello Joss,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, amazing product knowledge and happy to explore various options on the modular sofa design. Nothing was too much trouble, very friendly and professional in store sales adviser named Coleen

11 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent sales and customer service

We walked in and had a few minutes to look around before being approached by a member of staff to offer help, this is very relaxing and no pressure into have someone follow you around the showroom ready to pounce for a sale. We had a good few seats on various sofas before Amanda came over a good 20 minutes later to offer assistance, she was extremely helpful and pointed us in the right direction for our needs, we then narrowed down our sofas and eventually came to a final choice on a deal. Amanda was very professional towards us and made us feel very welcome and chatted away to us.

10 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Amanda met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The staff member who we were dealing…

The staff member who we were dealing with was so so nice and made us feel so comfortable. When we went into the shop he asked us if we needed a hand with anything, we replied that we having a look. He was really good and granted my wish he gave us time to walk about the shop and for to take my time at picking a suite. We hate going into shops and the staff are in ur face, but not him as he gave us time to have a good look around. Such a lovely boy. I will definitely be shopping there again. Keep up the good work team

2 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello Betty,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Returning customer due to the service I…

Returning customer due to the service I receive from Ashley, very helpful, very friendly.

8 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Ashley was wry helpful from start to…

Ashley was very helpful from start to finish and explained everything very clearly to make sure we were happy with everything would recommend anyone to ask for her if ever in the Ayr store

9 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

We had Colleen as our sales assistant…

We had Colleen as our sales assistant and she was just lovely and very professional, she explained everything in great detail and we even new mutual friends. My experience at dfs was really pleasant

7 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Polite and informative young man who…

Polite and informative young man who helped us come to the correct choice of sofa. He even showed us some different items before we made up our mind. Wonderful service from all the staff

27 July 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello Peter,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We have bought furniture before from…

We have bought furniture before from dfs and always been satisfied with the suite we bought, the sales assistant was very nice,and told us everything we needed to know. Mr Caig

4 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service. Ashley was very attentive. Lots of choice.

1 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The staff at DFS Heathfield are very…

The staff at DFS Heathfield are very friendly and helpful and take the time to help you with your questions about your purchase .

3 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

A very helpful assistant Anthony looked…

A very helpful assistant Anthony looked after me this afternoon when I came into order a new suite, he explained everything in detail, he was very kind and patient a delightful young man

3 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Excellent in store service

I visited the store twice before ordering my furniture. Colene, my salesperson was very patient and gave me clear succinct information about the furniture and subsequent delivery. Can’t wait to get my furniture now.

3 August 2026
DFS Furniture - Ayr logo

Reply from DFS Furniture - Ayr

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

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