We have just bought furniture at dfs ayr was a great experience looked after very well everything explained & all done by a lovely lady who was very helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment you walk through the doors your met with a smile and asked if you need any help or are you just looking. When you have found what your looking for a staff member will help you all the... See more
Company replied
Bought from DFS for years now. Always reliable and professional service. Today was no different, we were given space to browse without any pressure while knowing that we could ask for assistance an... See more
Company replied
We had Colleen as our sales assistant and she was just lovely and very professional, she explained everything in great detail and we even new mutual friends. My experience at dfs was really pleasant... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Liberator Drive, Heathfield Retail Park, KA8 9BF, Ayr, United Kingdom
- 0333 999 9740
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff member who we were dealing…
The staff member who we were dealing with was so so nice and made us feel so comfortable. When we went into the shop he asked us if we needed a hand with anything, we replied that we having a look. He was really good and granted my wish he gave us time to walk about the shop and for to take my time at picking a suite. We hate going into shops and the staff are in ur face, but not him as he gave us time to have a good look around. Such a lovely boy. I will definitely be shopping there again. Keep up the good work team
2 August 2026
Reply from DFS Furniture - Ayr
Hello Betty,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Staff are a credit to your company…
Staff are a credit to your company brilliant service
10 August 2026
Reply from DFS Furniture - Ayr
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Returning customer due to the service I…
Returning customer due to the service I receive from Ashley, very helpful, very friendly.
8 August 2026
Reply from DFS Furniture - Ayr
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ashley was wry helpful from start to…
Ashley was very helpful from start to finish and explained everything very clearly to make sure we were happy with everything would recommend anyone to ask for her if ever in the Ayr store
9 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had Colleen as our sales assistant…
We had Colleen as our sales assistant and she was just lovely and very professional, she explained everything in great detail and we even new mutual friends. My experience at dfs was really pleasant
7 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Friendly,not pushy sales and informative
6 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Polite and informative young man who…
Polite and informative young man who helped us come to the correct choice of sofa. He even showed us some different items before we made up our mind. Wonderful service from all the staff
27 July 2026
Reply from DFS Furniture - Ayr
Hello Peter,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We have bought furniture before from…
We have bought furniture before from dfs and always been satisfied with the suite we bought, the sales assistant was very nice,and told us everything we needed to know. Mr Caig
4 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff at DFS Heathfield are very…
The staff at DFS Heathfield are very friendly and helpful and take the time to help you with your questions about your purchase .
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
A very helpful assistant Anthony looked…
A very helpful assistant Anthony looked after me this afternoon when I came into order a new suite, he explained everything in detail, he was very kind and patient a delightful young man
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent in store service
I visited the store twice before ordering my furniture. Colene, my salesperson was very patient and gave me clear succinct information about the furniture and subsequent delivery. Can’t wait to get my furniture now.
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Antony was very helpful and got us the…
Antony was very helpful and got us the couch and accessories we needed with hassle free and knew what he was talking about
3 August 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very helpful staff
We were given all the help and information as we chose our new sofa and 2 chairs
2 August 2026
Reply from DFS Furniture - Ayr
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Ayr
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Ayr
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Sales person was superb and very helpful
30 July 2026
Reply from DFS Furniture - Ayr
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.