We were served today by Callum the sales guy at Aintree-who was happy to demonstrate the product that we were interested in .He was very polite and helpful great customer service .Would return to thi... See more
Company replied
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
The person who helped us was extremely helpful & knowledgable when helping us pick the right sofa for us. She explained everything in detail around the finance options available to us and all other ad... See more
Company replied
I needed to buy a 2 and 3 seater suite as I am downsizing due to retirement. The staff (Matt) were most helpful with finding the right furniture for me by telling me what I could do to change what was... See more
Company replied
I’ve used DFS a few times and I’m always happy with the service and the quality of the furniture which has always been sofas and armchairs Sarah at Aintree was very welcoming and friendly and she ga... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4K reviews
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Mixed feelings - overall 'OK' with a few hitches
Mixed feelings here - in-store experience was great and enjoyed browsing. However, I informed the sales person that I had carpets throughout and yet gliders for the sofa were recommended as apparently they would help with moving the furniture. Today the sofa was delivered (more than a few problems here to say the least !) and the delivery guys said there was no point fitting the gliders as they would fall off as soon as they were pulled across the carpet and gliders were really for laminate or wooded floors. I'm currently waiting for DFS to call me regarding a refund for the gliders.
21 May 2026
Reply from DFS Furniture - Aintree
Good afternoon Vanessa,
Thank you for taking the time to share your feedback and to bring this issue to our attention. After looking into the order I can confirm this has been brought to the attention of the relevant manager and we will ensure this is investigated internally with the crew. It is very disappointing to hear the delivery service was not to standard and we will ensure this is brought to a mutual resolution for you. Apologies again.
Kind Regards
Lia
DFS Customer Support
Helpful and Efficient
Callum was very helpful, and efficient in the buying process. Would recommend.
26 May 2026
Reply from DFS Furniture - Aintree
Hello Jordan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The young lady that serve me was very…
The young lady that serve me was very polite and professional, and made the experience a pleasure. Not being pressured to buy made whole experience relaxed. I can honestly say your employee and her pleasant manner made my mind up to buy my purchase.
24 May 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service from Jess
Great customer service from Jess, she explained everything very clearly and confidently.
Smooth process thanks Jess
24 May 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Callum was excellent not pushy like the…
Callum was excellent not pushy like the other retailers
23 May 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
DFS Sofa
Andrew was very helpful, friendly and explained all the steps of the process clearly
23 May 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
The salesman was extremely informative about the furniture we decided to purchase. Excellent customer service.
22 May 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Callum was very professional and so…
Callum was very professional and so easy to talk to, couldn't of help me any more
21 May 2026
Reply from DFS Furniture - Aintree
Hello Ken,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Outstanding service from Jack
Excellent customer service from start to finish. The staff were friendly, professional, and very helpful throughout the whole process. They took the time to understand our needs and made everything easy and stress-free. The quality of service was outstanding, and we felt valued as customers. Highly recommend — definitely a 5-star experience!”
Excellent customer service from Jack. He was extremely helpful, patient, and professional throughout the whole process. He went above and beyond to help us choose the right sofa and made the experience very easy and comfortable. If possible, I would give 10 stars instead of 5. Truly outstanding service!”
15 May 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jack met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sarah was helpful and gave good advice
Sarah was helpful and gave good advice. Answered all questions in professional friendly manner.
20 May 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Callum was fantastic and very…
Callum was fantastic and very knowledgeable. He was also very patient and understanding going thorough everything a number of time to ensure we were happy. Thank you
20 May 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the help from Callum
Very happy with the help from Callum! Really helpful and made for pleasant experience.
17 May 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Had a lovely experience at DFS today
Had a lovely experience at DFS today. I hate walking in to a shop and having someone coming straight up to you and following you around I feel uncomfortable and like I’m being put under pressure to buy, but here they didn’t do that. There were plenty staff around who were all very friendly and helpful. No pressure to buy and made the process easy. Happy to of walked away with our new sofa and to be delivered a lot sooner than we expected.
17 May 2026
Reply from DFS Furniture - Aintree
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The least worse option
We chose the sofa which I think is best for us.
However, some of your sales staff were not great. One in particular called my wife 'love' so we made sure not to order with him.
Generally the sales team were poorly informed about what was available as corners etc so we were not confident enough to order.
Only after checking with other retailers we felt this was the best option for us.
It felt like the least worse option.
10 May 2026
Reply from DFS Furniture - Aintree
Good morning,
Thank you for sharing your feedback with us, we are sorry to hear your experience was not as expected and you were poorly informed regarding the product you have ordered. We will ensure your feedback is relayed to the relevant management team.
Kind regards,
Holly M
DFS Customer Support
Graham looked after us from start to…
Graham looked after us from start to finish. Explained everything in detail.
16 May 2026
Reply from DFS Furniture - Aintree
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Good morning Ashleigh,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Left to browse
Left to browse. When I did need help assistants were very friendly and knowledgeable.
8 May 2026
Reply from DFS Furniture - Aintree
Good morning Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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