Service from start to finish was excellent DFS Aberdeen. Ashley gave us time to look around and didn’t rush us into making a decision. Once we had decided on a sofa, everything was explained clearly a... See more
Company replied
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See what reviewers are saying
Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... See more
Company replied
Customer service was great. Just came to see if needed any help then left us which is good. as you don't feel pressure. When we had chosen product the sales rep was very attentive and explained every... See more
Company replied
Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Buying the sofa
I was very impressed with the shop and all the staff how professional with their works very attentive helpful and any questions that I want to ask they were always willing to give you all the answers and informations so thank you and I am looking forward to receiving my sofa.
8 July 2026
Reply from DFS Furniture - Aberdeen
Hello Mrs Millward,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
We had plenty time to browse the store
We had plenty time to browse the store. There was no hard sell tactics. assistant's approached and offered advice and made it known they were available when needed. We were offered tea and coffee. We made several visits over a couple of days and were welcomed each time. Screens were used to dhow the items in our colour preference. We are very happy with our choice of 2 sofas. The purchase process was quick and easy. All staff were welcoming, professional and personable abd very helpful in helping us make our decision
8 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Awful service
Awful service. Lack of options. The credit check process is highly unfair. Income should be used in conjunction rather than automatic rejection.
30 June 2026
Reply from DFS Furniture - Aberdeen
Hello Paul,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated. Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not.
This decision is not made by DFS, I can appreciate this process may be frustrating and apologies for any inconvenience caused. Please be assured we have contacted the relevant department regarding this and they will be in touch as soon as possible to discuss this with yourself.
Kind regards,
Lia
DFS Customer Support
We arrived at the DFS store
We arrived at the DFS store, where we browsed the Sofas on sale. The staff was very helpful , and explained the criteria of different materials and filling options of them.
Having picked our preference, the various options of buying was carried out.
Satisfied with the service and friendly Staff.
7 July 2026
Reply from DFS Furniture - Aberdeen
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Smooth Experience at DFS Aberdeen
I recently visited DFS Furniture in Aberdeen and had a smooth overall experience. The staff were friendly and helpful without being pushy, and it was easy to look around and compare different sofa styles. Delivery was straightforward and the team handled everything professionally. The furniture itself feels comfortable and well‑made, though some items can take a bit longer to arrive depending on stock. Overall, DFS Aberdeen is a reliable place to shop if you’re looking for good‑quality sofas and decent customer service.
5 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Neil the staff member at DFS in…
Neil the staff member at DFS in Aberdeen made our visit to the showroom a pleasure rather than a chore , He was not pushy in the slightest but full of product knowledge whenever we looked at any of the suites on offer We would certainly recommend DFS Aberdeen and Neil in particular for a enjoyable Buying experience..
6 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The staff are very polite
The staff are very polite, great service was given when we were looking to purchase a sofa which we then purchased.
6 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Satisfied customer! Amazing products and staff!
The staff were so lovely and very helpful. They made sure I had all the information and explained everything before they put the order through! I would highly recommend going here if you’re looking for a high quality product or even just to have a look as they will find something right for you! :)
6 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The sales assistant was extremely…
The sales assistant was extremely knowledgeable, helpful and patient. The whole process of purchasing our sofa was easy from start to finish.
5 July 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Professional and courteous staff and…
Professional and courteous staff and quality product
28 June 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The sale assistant was very helpful…
The sale assistant was very helpful and knowledgeable.
5 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The Staff was amazing every step of the…
The Staff was amazing every step of the way vary helpful with all the many questions we had
5 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Great service and John explained…
Great service and John explained everything in detail for me to help me make the best decision for myself today and I am delighted with my sofa.
5 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Met at the door by a knowledgeable…
Met at the door by a knowledgeable salesperson, Ashley. She was able to listen to my budgetary constraints and desires and helped find something that met both in a timely fashion.
4 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Anne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Dave,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable
very pleasant lady. thank you!
3 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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