Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... See more
Company replied
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Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more
Company replied
Simona was a very pleasant knowledgeable patient saleswoman, we took up a lot of her time trying to find the exact furniture for us , she could not have been more helpful We came away feeling we hav... See more
Company replied
Staff were very welcoming. Very helpful sales assistant who was very thorough and covered everything we needed to know about our purchase of a new sofa. Could not fault the service we received.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great service
13 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Helen who helped us ,was very polite &…
Helen who helped us ,was very polite & helpful explained everthing about the sofas we looked at
13 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great choice at reasonable prices
Great choice at reasonable prices. The staff are knowledgeable and very helpful
13 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
All staff members very friendly
All staff members very friendly, and most importantly, not pushy. Gave us time to browse. Explained everything perfectly.
12 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Simona was a very pleasant…
Simona was a very pleasant knowledgeable patient saleswoman, we took up a lot of her time trying to find the exact furniture for us , she could not have been more helpful
We came away feeling we have made the right choice and are very excited to receive our purchase , we initially met Chris who was also very pleasant and helpful
11 August 2026
Reply from DFS Furniture - Aberdeen
Hello Irene,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Simona.
Kind regards,
Lia
DFS Customer Support
New Studio
We went in with a sofa name and style in mind. Easily located in the store. The assistant was approachable, knowledgeable and supportive. (Even offered us coffee!)
10 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I found the young man who helped me…
I found the young man who helped me with my decision and handled the whole process was very polite, friendly and most importantly, he wasn’t pushy.
10 August 2026
Reply from DFS Furniture - Aberdeen
Hello Miss McKay,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Ashleigh was absolutely lovely
Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and explained everything thoroughly. An asset to the Aberdeen store.
9 August 2026
Unprompted review
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Customer service was excellent
Customer service was excellent. Sales advisor was superb and very personable, handled our transaction very well and made the process so simple and easy to understand
9 August 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Kind and considerate sales people
The sales people were so patient and well experienced, well dressed and pretty.
9 August 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very helpful member of staff who was…
Very helpful member of staff who was also friendly and efficient. Purchase of a sofa bed was completed with clear information provided.
8 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Help from a staff member
Help from a staff member, who answered our questions and gave advice. Not at all pushy which was great. Sat & tested sofas. Was shown different fabrics and colours.
8 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Phil,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service from DFS
The salesman showed us the full range of sofas and chairs we were looking for and was very helpful in picking the right ones for us
7 August 2026
Reply from DFS Furniture - Aberdeen
Hello Valerie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were very polite and happy
31 July 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fantasticnl experience in the store
Fantasticnl experience in the store. Staff very knowledgeable and gave us space rather than crowd us as shoppers.
Would happily recommend this store to anyone.
6 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Excellent service. Everything was explained in detail in a friendly manner. Really took time to show me the product and make sure my order was correct.
6 August 2026
Reply from DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, offered refreshments whilst we went through our requirements and order purchase, kids were also offered refreshments . Simple easy no hassle procedure and efficiently helped us with what we required.
5 August 2026
Reply from DFS Furniture - Aberdeen
Hello Michael,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
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