Service from start to finish was excellent DFS Aberdeen. Ashley gave us time to look around and didn’t rush us into making a decision. Once we had decided on a sofa, everything was explained clearly a... See more
Company replied
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Really happy with my experience at DFS Aberdeen . The staff that helped us were really friendly and helpful and made the whole process easy. They gave me plenty of time to look around and helped me fi... See more
Company replied
I was very pleased with the patience of your staff in the midst of our prolonged indecision. His interpersonal skills and communication is top-notch. Keep it up.
Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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Excellent experience
Excellent experience. Greeted by the store manager Carmen and given coffee and advice . Taken care of every step of the way from entering the store to leaving . Excellent range of sofas to choose from. Both Carmen and Neil (who completed our sale ) were excellent and a joy to deal with .
7 June 2026
Reply from DFS Furniture - Aberdeen
Hello Lorraine,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
I had a truly enjoyable experience at…
I had a truly enjoyable experience at DFS Furniture in Aberdeen. From the moment I walked in, I felt completely at ease—the atmosphere was welcoming and relaxed, which made the whole visit feel like being at home.
The staff were friendly, attentive, and very helpful without being pushy. They took the time to understand what I was looking for and guided me through the options with great care and professionalism.
It was a smooth and pleasant experience from start to finish, and I left feeling confident in my purchase. I would highly recommend DFS Aberdeen to anyone looking for quality furniture and excellent customer service
25 May 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very friendly and knowledgeable sales…
Very friendly and knowledgeable sales team, always upselling (obviously) but pretty honest and with good advice.
5 June 2026
Reply from DFS Furniture - Aberdeen
Hello Mr Kossmann,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Ryan,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Neil in Aberdeen was great…loved the…
Neil in Aberdeen was great…loved the service and made it very easy to buy.
Can’t wait for everything to arrive.
5 June 2026
Reply from DFS Furniture - Aberdeen
Hello Mike,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic and attentive service
Fantastic and attentive service. Fully informed, nothing any trouble
4 June 2026
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Extremely efficient
Extremely efficient, helpful, nice and polite employee. Couldn't have asked for a better experience.
3 June 2026
Reply from DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
very helpful sales assistant
very helpful sales assistant, hastle free, pleasant experience
26 May 2026
Reply from DFS Furniture - Aberdeen
Hello Christopher,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Simon, who dealt with us, was great
2 June 2026
Reply from DFS Furniture - Aberdeen
Hello Mr Gilmour,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Mary was kinda and helpful.
1 June 2026
Reply from DFS Furniture - Aberdeen
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Fantastic service
Fantastic service, in and out within 20 mins got exactly what I wanted, deal was done that fast that I don’t even think I got the guys name
2 June 2026
Reply from DFS Furniture - Aberdeen
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Lee was helpful
1 June 2026
Reply from DFS Furniture - Aberdeen
Hello Dan,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and helpful staff
1 June 2026
Reply from DFS Furniture - Aberdeen
Hello James,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great Service, great staff
I was greeted promptly by Simona, who was very helpful. I had more or less made up my mind which sofa I wanted (Somerford) but, as usual, there is always another fantastic choice and Simona was helpful and patient while I finally made up my mind to stick with my first choice. She took me through the options and care plan and was very thorough and did not pressure or rush me in any way. A credit to the team.
31 May 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Chris was amazing in helping us get the right sofa. Excellent interpersonal skills.
31 May 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Friendly, knowledgeable member of staff
We were approached early on our arrival into the shop but not too early. The introduction by Helen was that she was here to help if we needed, not too pushy but very knowledgeable and happy to answer any questions. We had not intended to purchase but the good offers and lovely support resulted in us purchasing 3 sofa's and a foot stool.
31 May 2026
Reply from DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We went in with a small idea on what we…
We went in with a small idea on what we wanted. Simon had greeted us and he then helped us make a decision on what was the best sofa to go for in which helped us make the decision very easy and proceeded to order our sofa
31 May 2026
Reply from DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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