The onboarding experience was easy but confusing. I don't know an better way to explain it. It wasn't clear why I had to wait so long for my RTS status to come and I couldn't get in touch with som... See more
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Company details
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Devoted Health is a Medicare Advantage plan dedicated to our members.
Contact info
United States
- (800) 338-6833
- www.devoted.com
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Great experience with the video/call.
Great experience with the video/call.
This company has been outstanding! Always in touch!
Thank you!
Devoted Health has always been there…
Devoted Health has always been there for me through my battle with cancer. From Jan.2024 I always had friendly, courtesy and knowledgeable help with any questions or problems that may have shown up.
It has been an absolute nightmare for…
It has been an absolute nightmare for the last 2 months trying to get a doctor for my back being passed around and passed around and then they closed the case and didn't even tell me about it it's the first time I've been unhappy with devoted since I belonged with them the only reason I gave him a two was because the people that were on the phone from the original and initial call in the call center tried to be very helpful although they had no authority to do anything so they had to send me to a special department which was no help at all practically very very disappointed
Prescription Issue
She was very courteous and helpful to get issues resolved.
Pleasant and professional in each of…
Pleasant and professional in each of our communications
You have taken care of every need that…
You have taken care of every need that I have had.
Great place for health care
Everyone in the office is very courteous and friendly. I enjoy coming here. I love my health care team and the office staff.
Devoted Health Plan
The entire staff, from registration thru recovery, were professional, extremely knowledgeable, attentive and focused on the patient’s well-being.
I presume we’re talking about the…
I presume we’re talking about the procedure to drain the liver cysts. I’m happy you’ve been so supportive of my attempt to regain my good health. I did not realize the root cause of my discomfort and the extent to which it adversely affected my quality of life. After the procedure I was a new man now looking forward to a productive life. I thank you for your support and cooperation.
DEVOTED for the win!
Very caring,informative and thorough representative. I will continue using Devoted because they treat me like a human. This is the way health insurance should be.
Yaws team are great
It was a good experience to get all my…
It was a good experience to get all my needs met , and all my questions answered!
Customer Care
I really appreciate the follow up by Devoted regarding my recent medication change.
The experience was very great.Being…
The experience was very great.Being able to talk to someone instead of talking to a voicemail but the only thing about this is that we need to get transportation for people like myself
Communication
Well, your people are very friendly and knowledgeable on what they're doing. Very professional.
Great customer service representatives and easy phone access
I have been with Devoted for only six months but I am pleased to say that although I faced some challenges due to travel outside of coverage, the customer service representatives have been amazing. They provided solutions to my situation, links to digital forms and even a physical form through email just in case. I have been completely surprised at how quickly and clearly they have helped me.
Everyone has been very nice but when I…
Everyone has been very nice but when I switched to Devoted I was told my Dr excepted my insurance and she doesn't. I have been able to find a new Dr through the insurance yet and I've called several. On top of that I wasn't told that I would have to pay my dentist and for eye wear out of pocket then I would be reimbursed this doesn't work for me I'm on a fixed income and wouldn't have the money to do this. I feel like I've been.scammed
And I was lied to I am out of my inhaler and have to go to the hospital for frequently and don't know if it's even going to be covered for long on top of that I'm al.ost out of my diaredic without that my feet ankles and.legs swell and does damage to my vains and hurts pretty bad needless to say I'm upset and going to work on changing my insurance this is just bs and un-American.
Devoted Health sold me a package and…
Devoted Health sold me a package and told me my Ortho was in network and it turns out he is not so they lied. Also they have listed providers in my rural town that do not exist. They are misrepresenting information everywhere.
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