Devoted Health Reviews 

221
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, most reviewers were somewhat happy with their experience overall. Many individuals frequently state that the staff members are exceptionally kind, caring, and consistently helpful when answering healthcare questions and providing guidance. People also appreciate having easy access to comprehensive health plans along with a very supportive and wide provider network designed to easily meet their daily needs. Some reviewers were not happy with delayed payments, unexpected denied claims, and persistent difficulties regarding proper reimbursements for out-of-pocket medical expenses. Additionally, consumers mentioned frustrating experiences involving unhelpful customer service departments and restrictive limitations tied directly to the over-the-counter shopping program.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, noting that while some consumers appreciate the helpful... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers reporting great experiences... See more

Staff

Customers had ambiguous experiences with staff, while some reviewers praised helpful, caring, and... See more

Payment

Clients share negative opinions on payment, noting that payment systems are slow and reimbursement processes... See more

Product

People report ambiguous experiences with product, while some consumers praise the great plans, dental... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The onboarding experience was easy but confusing. I don't know an better way to explain it. It wasn't clear why I had to wait so long for my RTS status to come and I couldn't get in touch with som... See more

Rated 3 out of 5 stars

I called Devoted to find an in-network Ungent Care center. I went to the urgent care Devoted sent me to. Then was sent a letter saying service was denied!

Rated 4 out of 5 stars

Appreciated your immediate response for Dr's and so far I like them 💓👍 I do have a ? No-One has given me update, My previous Dentist Elizabeth, filed a complaint & would like to know about a... See more


Company details

  1. Insurance Company
  2. also in
  3. Health Insurance Agency
  4. Insurance Agency
  5. Pharmacy

Written by the company

Devoted Health is a Medicare Advantage plan dedicated to our members.


Contact info

3.5

Average

TrustScore 3.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(221)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

It has been an absolute nightmare for…

It has been an absolute nightmare for the last 2 months trying to get a doctor for my back being passed around and passed around and then they closed the case and didn't even tell me about it it's the first time I've been unhappy with devoted since I belonged with them the only reason I gave him a two was because the people that were on the phone from the original and initial call in the call center tried to be very helpful although they had no authority to do anything so they had to send me to a special department which was no help at all practically very very disappointed

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Devoted Health Plan

The entire staff, from registration thru recovery, were professional, extremely knowledgeable, attentive and focused on the patient’s well-being.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

I presume we’re talking about the…

I presume we’re talking about the procedure to drain the liver cysts. I’m happy you’ve been so supportive of my attempt to regain my good health. I did not realize the root cause of my discomfort and the extent to which it adversely affected my quality of life. After the procedure I was a new man now looking forward to a productive life. I thank you for your support and cooperation.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

DEVOTED for the win!

Very caring,informative and thorough representative. I will continue using Devoted because they treat me like a human. This is the way health insurance should be.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service representatives and easy phone access

I have been with Devoted for only six months but I am pleased to say that although I faced some challenges due to travel outside of coverage, the customer service representatives have been amazing. They provided solutions to my situation, links to digital forms and even a physical form through email just in case. I have been completely surprised at how quickly and clearly they have helped me.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Everyone has been very nice but when I…

Everyone has been very nice but when I switched to Devoted I was told my Dr excepted my insurance and she doesn't. I have been able to find a new Dr through the insurance yet and I've called several. On top of that I wasn't told that I would have to pay my dentist and for eye wear out of pocket then I would be reimbursed this doesn't work for me I'm on a fixed income and wouldn't have the money to do this. I feel like I've been.scammed
And I was lied to I am out of my inhaler and have to go to the hospital for frequently and don't know if it's even going to be covered for long on top of that I'm al.ost out of my diaredic without that my feet ankles and.legs swell and does damage to my vains and hurts pretty bad needless to say I'm upset and going to work on changing my insurance this is just bs and un-American.

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Devoted Health sold me a package and…

Devoted Health sold me a package and told me my Ortho was in network and it turns out he is not so they lied. Also they have listed providers in my rural town that do not exist. They are misrepresenting information everywhere.

28 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look