This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more
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I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and... See more
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I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... See more
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We purchased this dehumidifier chiefly because of problems drying laundry indoors. We have used it just a couple of times for this and find it quite effective. Setting up was much easier than expect... See more
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Company details
About Devola
Written by the company
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Contact info
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, United Kingdom
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Radiant heater cracked window
I bought an indoor/outdoor radiant heater in November and installed it, according to the instructions. There was no mention of keeping a given distance away from glazing, only a minimum of 20cms from ceiling. I left double that distance from a Velux skylight with the heater facing away from it.
The inner pane of glass is now cracked full width. The company have acknowledged that there is no warning to avoid this in the instructions but say it can happen. The company won’t accept me returning it because 3 months have passed but the heater is not fit for purpose and I’ve now got glazing to replace. Consequently do not recommend their products or service
6 February 2026
Unprompted review
Reply from Devola
Hello,
We’re very sorry to hear about your experience and the damage to your skylight.
You are correct that the installation instructions specify minimum clearances from ceilings but do not currently include specific guidance regarding proximity to glazing. While radiant heaters emit directional heat that can, in some circumstances, cause thermal stress to glass surfaces, we appreciate that this may not have been clear from the documentation provided, however it is quite standard practice.
That said, radiant heaters operate by directly heating surfaces within their path, and glass — particularly roof glazing — can be susceptible to thermal stress if exposed to concentrated heat over time. For this reason, we always advise positioning heaters so that their output is not directed toward glazing or other temperature-sensitive materials.
Regarding the return request, our standard returns policy applies to unused items within the specified timeframe. As the heater was installed and used for several months, it falls outside of that policy. However, we are reviewing our installation guidance to ensure clearer information is provided going forward.
We regret the inconvenience caused and appreciate your feedback.
Best wishes,
Elise
Exactly what I needed
Super quick delivery, finally I can use my Devola Air Purifier with this HEPA and Activated Carbon Filter 👍
8 February 2026
Reply from Devola
Hello,
Thanks for the review — great to hear your delivery arrived super quickly, and brilliant that you can finally get your Devola Air Purifier running with the new HEPA and activated carbon filter 🌬️🧼
Best wishes,
Elise
Website was easy to follow
Website was easy to follow. Wording made easy and received to goods promptly the next day.
Good value for money
5 February 2026
Reply from Devola
Hi Terry,
Thanks for the review — really glad to hear the website was easy to follow and that everything was clearly worded for you 🖥️👌
Great to know your order arrived promptly the next day and that you felt it offered good value for money ✨
Best wishes,
Elise
Reply from Devola
Hi Amanda,
Thanks for the review — really glad to hear ordering was easy and your delivery arrived nice and fast 📦⚡
Best wishes,
Elise
Great value, Very efficient panel heaters
I now have 4 panel heaters, 2 for caravan and 2 for home. They are very efficient, easily controlled and the mobile option is very easy to set up and use so I can select temperature and running mode from anywhere - a great boon. Excellent value for money and I would recommend looking at these heaters for their truly excellent value.
3 February 2026
Reply from Devola
Hi Gillian,
Thanks for sharing this — having four panel heaters split between your caravan and home really shows how handy they’ve become for you 🏕️
It's great to hear they’re running efficiently and that the controls feel easy and intuitive. The mobile feature is such a game‑changer too — being able to adjust the temperature or mode from anywhere is a real comfort boost 📱🔥
Best wishes,
Elise
Fabulous experience all round
So after a recommendation from a friend I ordered 3 of the smart heaters. They were with me the very next day all in working order and after working through the instructions I cannot stress enough how happy I am with my purchase. Great product fabulous look to the finish and really have made a difference to my electricity bills and how I can control immediately the heat in a room.
4 February 2026
Reply from Devola
Hi Adele,
Thanks so much for sharing this — sounds like your friend gave a solid recommendation because ordering three smart heaters in one go is a big leap, and I’m really glad they arrived the next day in perfect condition 📦It's great to hear the setup was straightforward and that you’re genuinely happy with how they look and perform — a nice finish really does make a difference when something sits out in the open at home 🏡 And the fact they’re helping you manage room heat quickly and bringing down your electricity bills is a huge win 🔥💡
Best wishes,
Elise
Happy With product and service
Easy website to use and very quick delivery! The item is just as described and it works a treat. Thank you for providing good value products which are also more stylish to others.
4 February 2026
Reply from Devola
Good Morning,
Thanks so much for your lovely review — great to hear the website was easy to use and that your order arrived so quickly 🛍️💨
I’m really glad the item matched your expectations and is working exactly as you hoped!
And it means a lot that you appreciate the combination of good value and a more stylish design — little details like that really do make a difference at home 🎨🏡
Best wishes,
Elise
This unit is really smart looking and efficient.
This unit is really smart looking, seems really efficient, quiet enough on sleep setting to be no bother at night. Definitely recommend.
4 February 2026
Reply from Devola
Hi Mandee,
Thank you for taking the time to share your thoughts. Really glad to hear the unit is fitting in well with your space and that the efficiency and sleep setting are working smoothly for you 🌙 Appreciate the recommendation — it means a lot.
Best wishes,
Elise
Great product, good price.
The product spec is exactly as described, Quiet, Easy to install and efficient.
10 February 2026
Unprompted review
Reply from Devola
Hi Imad,
Thank you for your feedback. It's great to hear the product matches the spec and that the quiet performance, easy setup, and efficiency are working well for you ⚙️
If there’s ever anything else you need, just let me know.
Best wishes,
Elise
Reply from Devola
Hi Doug,
Love this review — thank you! Really glad the product, price and service all hit the spot 😄 It means a lot that you took the time to share it.
Best wishes,
Elise
Puts profit before customer service
Put profit before customer service, won’t accept returns
False Marketing claims:
SAY: Alexa and Google home enabled BUT "do not use unattended or when house empty"
SAY: for modern interiors and office spaces BUT "only for domestic use"
SAY Slimline but brackets increase depth by 25% = bulky
Additionally using their brackets leave the bottom of the radiator loose and not secured (can be pulled away from wall / knocked by kids etc)
Very Poor
4 February 2026
Reply from Devola
Hi Steve,
Thank you for taking the time to share your feedback. I’m sorry to hear you feel this way, and I’d like to clarify a few points as some of the concerns you’ve raised seem to come from misunderstandings rather than issues with the product itself.
The heaters can absolutely be used in modern interiors, home offices, and workspaces. The only restriction is that they are not suitable for industrial or heavy‑duty commercial environments, which require different safety certifications. Normal domestic and office use is completely fine.
The units are compatible with Alexa and Google Home. The guidance about not leaving heaters “unattended for extended periods” is standard safety advice across the industry. Customers use smart functions at their own discretion, but we still provide safety information as required.
The brackets were tested during manufacturing to ensure they are safe and stable when installed correctly.
We're more than happy to accept unsuitable returns while in the 14 days return period, if you require any further information, please do not hesitate to reach out.
Best wishes,
Elise
Great product
Prompt delivery and the dehumidifier is working brilliantly. Pretty quiet and currently removing ~2l of water per day from our girls' bedroom, keeping their windows free of condensation
1 February 2026
Reply from Devola
Hi James,
Thanks so much for sharing this. Really glad to hear the delivery was smooth and that the dehumidifier is doing such a brilliant job — especially keeping your girls’ bedroom comfortable and condensation‑free 🌙 Removing that much moisture each day shows it’s really working hard for you.
Best wishes,
Elise
Lovely heater, great service
Lovely little heater for our walk in wardrobe which is normally always cold. Also have one in my son’s bedroom in addition to his radiator as the windy days seem to steal heat from his room. Once we decided he was keeping it we needed another for my wardrobe. Ordered it before I went to sleep and it arrived before I came home from work the next day. Fabulous service. The heater itself is very easy to use small and compact and smart. It’s also smart in the sense you can use your Alexa. When gas and electricity prices are so similar like they are now, electrical heaters are an economical and you don’t have to pay for a Plumber or drain the system down.
3 February 2026
Reply from Devola
Hello,
Thank you for such a detailed and thoughtful review 🙂
It’s great to hear how useful the heaters have been — keeping a walk‑in wardrobe warm and helping on those windy days in your son’s room sounds like a real win 👕
Ordering another so quickly definitely says a lot, and we’re really glad the delivery speed worked around your day so well. The compact design, ease of use, and Alexa control are all features we’re proud of, so it’s lovely to see them appreciated 📱✨
Thanks again for sharing your experience — it’s genuinely helpful and means a lot to us.
Best wishes,
Elise
Your instruction booklet is printed so…
Your instruction booklet is printed so small I can see the instructions or the app upload information. I therefore can’t use the product except manually.
Manually the fires are great and just two have standing egg bed my home into a warm welcoming space, but I have no idea how to use them. Thank you for retaining some mystery in a world of modern criminality against soul, goods and love.
4 February 2026
Reply from Devola
Hi Patrick,
Thank you for your feedback — I’m glad to hear you’re enjoying the heaters themselves and that they’ve made your home feel warm and welcoming.
I’m sorry about the size of the printed instruction booklet. You’re not the first to mention this, and I completely appreciate how frustrating it is when you can’t easily read the setup or app instructions. The good news is that we can provide a full‑size digital version of the manual, along with clear step‑by‑step guidance for downloading and using the app, which should make everything much easier to follow.
We definitely don’t want the operation of the fire to remain a mystery.
Best wishes,
Elise
Reply from Devola
Hi Yevhen,
Thank you for the feedback 🙂
We’re glad it arrived next day and that the dehumidifier is doing the job well 💧
Best wishes,
Elise
Great Company yo deal with
2nd purchase of wall mounted heaters...super fast delivery, really great price & product is exactly what we needed
3 February 2026
Reply from Devola
Hi Sam,
Coming back for a second set really says a lot — we’re glad the wall‑mounted heaters were exactly what you needed again 🔁 Super fast delivery and a great price make it even better, so thanks for trusting us twice 🔥
Best wishes,
Elise
Your delivery courier EVRI is a…
Your delivery courier EVRI is a disaster in N Ireland. I still am waiting for my 1st order of your dehumer.
Item when I got 2nd order is A1 OK.
31 October 2025
Unprompted review
Reply from Devola
Hi Mark,
Thank you for sharing this — we’re really sorry to hear about the delivery issues in Northern Ireland 😕
EVRI is a third‑party courier we use rather than our own delivery service, but we completely understand how frustrating it is when you’re left waiting on an order 📦
We’re glad to hear the item from your second order arrived in perfect condition and is working well 👍 That said, the delay with your first delivery isn’t the experience we want for anyone, and your feedback is important — it helps us raise these issues with the courier and look at better options where possible. If you need further support, please do reach out to our customer service team who will be able to support further!
Best wishes,
Elise
Wish I’d bought this sooner. 5 stars
Bought a Devola 12l dehumidifier with a bit of trepidation on whether it would actually be effective or not. I don’t have mould or damp in my house but it always feels damp. Placed in my bedroom first night and the humidity % read 77. By the morning reduced to 62% humidity and 2 pints of water in the tank. Every day I put it somewhere else in the house and it’s been collecting various amounts of water. I honestly wish I had bought this earlier. Not only has it brought the humidity in my house to the recommended level but the air also feels fresher and the rooms warmer.
1 February 2026
Reply from Devola
Hi Lesley,
Thank you for sharing such an honest and detailed experience 🙂
It’s completely understandable to feel unsure at first, especially when damp isn’t obvious — so seeing the humidity drop that much overnight and collecting that amount of water must have been a real eye‑opener 💧📉
Moving it around the house and noticing consistent results is great to hear, and it’s especially nice that the air feels fresher and the rooms warmer too 🏡✨
Best wishes,
Elise
Very efficient company
Very impressed with the service and speed of handling the order in my case. Thank you
30 January 2026
Reply from Devola
Hi Marie,
We’re really pleased the service and speed stood out for you — handling orders smoothly and efficiently is something we care a lot about ⏱️📦
Best wishes,
Elise
Reply from Devola
Hi Sidney,
We’re really glad the service and speedy delivery made a good impression ⚡📦
Best wishes,
Elise
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