Devola Reviews 1,553

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often noting how well they meet their intended purpose. The delivery service is frequently highlighted as exceptionally fast and efficient, with many people receiving their orders the very next day. The overall ordering process is described as smooth and straightforward, contributing to a positive user experience. However, some people were dissatisfied with issues related to product delivery, such as items arriving broken or being delivered separately without prior notification. A few other people also felt that the website could be difficult to navigate, particularly for older users, and some experienced problems with product functionality, like a heater cracking or a filter light remaining on after replacement.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the effectiveness... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of assembly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... See more

Company replied

Rated 5 out of 5 stars

I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and... See more

Company replied

Rated 5 out of 5 stars

I’ve replaced oil filled electric heaters with these. What a difference. Rooms heat so much faster. WiFi connectivity through SmartLife app linked to Alexa works well. Electric heating is never going... See more

Company replied

Rated 5 out of 5 stars

We purchased this dehumidifier chiefly because of problems drying laundry indoors. We have used it just a couple of times for this and find it quite effective. Setting up was much easier than expect... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Air Conditioning Store

About Devola

Written by the company

Devola is your one-stop shop for all your home heating, cooling and ventilation needs.

Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.

So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.

Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very straightforward to order online

Very straightforward to order online. Received it next day.

9 March 2026
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Reply from Devola

Hi Brian,

Thank you for the review. We're really glad the ordering process was simple and that your order arrived the next day 📦🚚

We appreciate you taking the time to share your feedback.

Best wishes,
Elise

Rated 5 out of 5 stars

Excellent company to deal with.

No problems dealing with this company. The unit I ordered via the internet was delivered promptly and on time. The unit was well packaged and once unpacked was put straight in to service in my cellar, where it seems to be performing very well.
All in all, I am very happy with my purchase and would certainly recommend this company.

2 March 2026
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Reply from Devola

Hi Richard,

Thank you for the kind review. It’s great to hear the unit arrived promptly and that it was well packaged for delivery. We’re also really pleased to know it’s already working well in your cellar and doing the job as expected. 📦🏠💧

We appreciate you taking the time to share your experience and your recommendation.

Best wishes,
Elise

Rated 2 out of 5 stars

Time required to restore satisfaction.

Having installed several heaters in our property one failed just outside the warranty period. In order to maintain the aesthetics of the property I felt it necessary to replace like for like. Only time will tell as to how my experience will improve which is reflected in the current rating.

2 March 2026
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Reply from Devola

Hi Michael,

Thank you for your feedback. We're sorry to hear that one of the heaters failed shortly after the warranty period had ended. While we do understand how frustrating that can be, unfortunately we’re unable to replace items once they fall outside of the warranty.

We appreciate you choosing to replace the heater like-for-like to maintain the look of your property, and we hope the new unit performs reliably for you going forward. If you do need any product guidance or support in the future, our team will be happy to help where we can.

Best wishes,
Elise

Rated 5 out of 5 stars

Highly recommend Devola

Highly recommend using Devola. I placed an order for an extractor fan. The fan was delivered next day fully secured and packaged. Tracking details were provided for peace of mind. The fan itself is of excellent quality and fit for purpose. Overall a great service. Thank you.

2 March 2026
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Reply from Devola

Hi Simon,

Thank you for the thoughtful review and recommendation. We're really pleased to hear everything went smoothly, from the next-day delivery and tracking updates to the packaging and quality of the extractor fan itself. Knowing the product arrived safely and is working well for its purpose is great to hear.🛠️📦🔎

Best wishes,
Elise

Rated 5 out of 5 stars

Very pleased with our new dehumidifier

Very pleased with our new dehumidifier, it's working hard in our cellar. Thank you.

4 March 2026
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Reply from Devola

Hi Lynda,

Thank you for your review. We’re really glad to hear you’re pleased with the dehumidifier and that it’s already putting in the work in your cellar. They can make a huge difference in spaces like that. 💧🏡

Best wishes,
Elise

Rated 5 out of 5 stars

Great bathroom extractor fan

Ordered extractor fan for our en suite and turned up next day

Fan was a great price, cheaper than Amazon and so efficient at removing steam and much quieter than our old extractor fan

So pleased with it, we ordered another one for our main bathroom

4 March 2026
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Reply from Devola

Hi Mrs. Lewis,

Thank you for the detailed review. It’s great to hear the extractor fan arrived quickly and that you’re happy with both the price and the performance. A quieter fan that clears steam efficiently can make such a difference in a bathroom. 🚿🌬️

It’s also brilliant to hear you liked it enough to order another one for your main bathroom.

Best wishes,
Elise

Rated 5 out of 5 stars

Quick service

Quick service. Excellent price point. Good communication. Extra warranty too.

25 February 2026
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Reply from Devola

Hi Joanna,

Great to hear everything went smoothly.

Quick service, clear communication, and a good price point all make a difference 📦💬 Glad the extra warranty was a nice bonus too. Thanks for sharing your feedback.

Best wishes,
Elise

Rated 5 out of 5 stars

Great product doing a great job really…

Great product doing a great job really happy with my purchase 😀

6 March 2026
Unprompted review
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Reply from Devola

Hi Donald,

That’s great to hear — really glad the product is doing the job and that you’re happy with your purchase 👍😀

Thanks for taking the time to share your feedback.

Best wishes,
Elise

Rated 5 out of 5 stars

Great product

Great price and really fast delivery.
Good communication from the start would buy again.

24 February 2026
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Reply from Devola

Hi Gordon,

Really glad you were happy with the price and the speedy delivery 🚚💨 It’s also nice to hear the communication kept everything clear from the start.

We appreciate you taking the time to share your experience.

Best wishes,
Elise

Rated 5 out of 5 stars

Highly recommended

We were so pleased with the performance of the dehumidifier that we purchased a second one for another part of the house. When it went on sale a few days later, I reached out to the customer service team, who refunded the difference. Really impressed with both Devola products and service.

20 November 2025
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Reply from Devola

Hi Heather,

Thank you for sharing this — it’s wonderful to read 😊

It’s great to hear the dehumidifier worked so well that you decided to add a second one to another part of the house. That’s always the best kind of feedback 💧🏡

I’m also really pleased the customer service team could help when the price changed — it’s nice when things work out like that. Thanks again for the kind words about both the product and the service, it’s truly appreciated.

Best wishes,
Elise

Rated 5 out of 5 stars

This dehumidifier does the job well.

A great product, delivered very quickly. Works well too.

3 March 2026
Unprompted review
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Reply from Devola

Hi Mr. Griffiths,

Thank you for the kind review 😊

Really glad the delivery was quick and that the product is working well for you — that’s exactly what we hope for 🚚💧

Best wishes,
Elise

Rated 4 out of 5 stars

Devola were very efficient and helpful

Devola were very efficient and helpful. The dehimdifier looked good but not suitable for my needs. Sadly I had to return it.

5 February 2026
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Reply from Devola

Hi Jean,

Thank you for sharing this — I’m really glad to hear the team were efficient and helpful throughout 😊

It’s a shame the dehumidifier wasn’t quite right for your needs, even though it looked the part. Sometimes you don’t know until you’ve seen it in person 💭 I hope the return process was nice and straightforward for you.

We appreciate you giving it a try and taking the time to leave your feedback.

Best wishes,
Elise

Rated 5 out of 5 stars

Ordered heater from Devola

Ordered heater from Devola, easy to do and it arrived the next day. Brilliant service

25 February 2026
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Reply from Devola

Hi Jenny,

Thank you for the lovely feedback 😊

So glad ordering was nice and easy and that your heater arrived the very next day — that’s exactly how it should be 🔥📦

Really appreciate you taking the time to share your experience.

Best wishes,
Elise

Rated 5 out of 5 stars

Can’t believe what a difference this…

Can’t believe what a difference this little machine has made to my laundry drying time. Wish I’d known how effective dehumidifiers are years ago!

2 March 2026
Unprompted review
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Reply from Devola

Hi Julie,

It’s amazing how much difference a dehumidifier can make to laundry drying — especially when you don’t expect such a big impact from a “little machine” 🧺💨 Total game changer.

Thank you for sharing your experience — it’s always great to hear when something makes everyday life that bit easier.

Best wishes,
Elise

Rated 5 out of 5 stars

Dehumidifier

It turned up with in 3 days,and it seams like a good product.

21 February 2026
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Reply from Devola

Hi Colin,

Thanks for sharing your experience — great to hear your order arrived within three days and that the product’s looking good so far 📬

Best wishes,
Elise

Rated 5 out of 5 stars

Parcel arrived within two days

Parcel arrived within two days. Excellent service

24 February 2026
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Reply from Devola

Hi David,

Thank you for the lovely feedback — great to hear your parcel arrived within two days and that you were happy with the service 🚚

Best wishes,
Elise

Rated 5 out of 5 stars

The de-humidifier arrived the next…

The de-humidifier arrived the next working day and worked well

22 February 2026
Devola logo

Reply from Devola

Hi Mr. Smith,

Thanks for sharing your experience — great to hear your dehumidifier arrived the next working day and is already working well for you 💨

Best wishes,
Elise

Rated 5 out of 5 stars

Excellent heater

Excellent heater. Fits in perfectly with the decor. Responsive, silent and the smart features are excellent. Have incorporated into Google Home and works perfectly. Recommend highly.

23 February 2026
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Reply from Devola

Hi Dan,

Thanks so much for the brilliant review — great to hear the heater fits so nicely with your décor and that the responsiveness and silent running are ticking all the boxes 🎛️ The smart features can make such a difference day‑to‑day, so it’s lovely to hear it’s working perfectly with Google Home too.

Best wishes,
Elise

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