Deutsche Post Reviews 

They are just the worst!
Stupid people work here I must say. They just don't feel like delivering our post, packages and just drive by, they can't or don't want to follow simple instructions, even though they're payed to do it. It's their job. It is also a probem that Deutsche Post takes people who can't speak the language properly, can't write properly, don't have any school or experience with this job, have no interests etc.... just to pay them less then one Postbote should be payed. No wonder why is there no more quality in Deutsche Post.

Sending an important document from the U.K. to an address in Germany using Royal Mail tracked and signed. Leaves England smoothly arrives in German sorting office and gets stuck, 1 week on it is still stuck. So much for German efficiency, this is a joke. Totally useless and I’ve now lost my respect for the supposedly world class German work force, bunch of muppets in my opinion

Do you want to lose a parcel ? Do you want to lose money ? Trust DHL / Deutsche Post ! They are guaranteed to do it !

Please accept this as a formal complaint regarding the delivery service I received for a recent package. On 31.03.2035, I was at my residence throughout the day, expecting the delivery of my item. Contrary to the delivery notification I received, no attempt was made to deliver the package to my door. Instead, I received a notification that my package was available for pickup at a local post office.

This is unacceptable as I specifically chose home delivery and was present to receive the item. The claim that a doorbell was pressed is false. This caused me significant inconvenience as I had to travel to the post office to retrieve my package, wasting my time and disrupting my schedule.

Can’t one put zero stars ?
I had a box of personal effects of sentimental value sent from New Zealand to Frankfurt - with an AirTag inside
After two weeks, it’s sat in the Deutsche Post building at Frankfurt airport for a week, then was shipped to a DHL facility in Kassel overnight, then sent back to Frankfurt where it’s been in a DHL depot for another few days. Meanwhile, the DHL tracking says it’s been successfully delivered, and NZ post tracking says it’s been signed for by the mysterious frau Haidrisch, who does not exist as far as I can discover.. I certainly don’t have it, and all calls and emails have been resolutely ignored. NZ post representatives said through gritted teeth that we’d maybe best forget about it, as they can’t contact their esteemed partner either. I am NEVER under any circumstances using Deutsche Post shipping ever again in that direction, and this morning I got another message from an online seller that DHL had informed her that they’d destroyed the package as they’d “not found the address”
Total snafu

I have never seen a company caring less about their customers than this one! Unbelievable their anti-customer service and this for very high prices. *bs*

RL970531040CH

The package is in open status for over 1 month. No one picked it up and no transit. Hilarious. Some efficiency!

It has been 9 days and the packet still hasnt came it has been in germany for 7 days

Unbelievably slow delivery. After 11 days the parcel is not here yet. How they deliver from China in two days.

Unsuccessful delivery attempt, twice.
No explanation of why it failed.
No address given of where the attempt was made.
No attempt to contact me with given e-mail nor phone number.
No contact at the Deutche post exist, unless you are the customer as a deliverer.

The delivery of my parcel should have been today. THIS MORNING i've got a message saying the delivery is failed by Deusche Post. I'm totally confused. And even not an explanation, or a contact, whatever. Shame.

My package was supposed to arrive last week but NOBODY contacted me. There was NO update on my package in the tracking app, NOR have I received a message or a call. Simply awful experience! This is a 3rd time out of 3 my package was "lost" or rather should I say "Unsuccessful delivery attempt" was made by Deutsche Post? Talk about German efficiency lol.
I am sure I would've had a better postal service had this been delivered through ANY Balkan postal service. And they're known to be godawful as is.

1* DO NOT RECOMMEND! You may as well flush your cash down the drain.
I just wish there way a way to pick out my own postal service when ordering from overseas. Until then customers will be stuck with this embodiment of learned helplessness.
AND NOW THEY ARE REPLYING ME WITH A LINK THAT GETS ME NOWHERE. I cannot actually Contact Anyone through that website!
Bravo, Deutsche Post! Thanks for nothing.

My package did not come ...never trust this

My package is missing, no tracking info or anything.

Package sent 30/12/2024 then it updates 1/1/2025 then nothing. Today is the 14th business day of no updates. The package sender has filed an investegation and nothing has happend. Where is my package, how long will it be in a logistic center. And why is contacting customer service impossible?

In Sweden we joke about how bad the post is but damn, im sorry all of Germany, you guys have it worse.

(The sender has sent an enquiry alreday but nothing has changed)

(Another week without updates)

I placed an order on December 26th, but the package still hasn't moved anywhere. I'm still waiting for phone accessories.

Their customer service is impossible to reach. They have now lost two international shipments over the past year. There is no contact number online, and when I call I get some AI assistant which is completely useless.

I have a package meaning to be shipped to Ireland it has been 9 days since it said the package was leaving for Ireland to be handed over to an post surely it doesn’t take this long to ship from Germany to Ireland since they got there hands on it 16 days have past.

I thought DP would deliver my parcel on 30.12. because it was sent on 18.13. but still ni sign. Today is the 02.01.2025 wich means the small parvel from NL to Sweden has been ’transported’ 3 weeks now, expecially as its marked ’Express ’.

Hi,
A small package was sent to me from Germany via Deutsche Post and after 1 month it has not arrived. The parcel was sent without tracking information as Packchen XS EU bis 2 kg with the following Sendungsnummer: UY 610 146 664 DE.
How is it possible? Unreliable service.