Detectico 

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Rated 5 out of 5 stars

Scammer kept calling about fake tax debt so i got their number and sent them an anonymous voice message back. Told them i reported them to the police. Haven't heard from them since.

Company replied

Rated 1 out of 5 stars

I subscribed for just a trial of Detectico a day ago, i.e., 01 May 2026, for which I was charged USD 0.89. I did not notice through which platform my credit card was debited. Today, to my horror, I re... See more

Company replied

Rated 5 out of 5 stars

Right so the trial is cheap yeah but do pay attention to when it ends cos the full subscription is around £30 a month which adds up quick if youre not using it regular. I only needed it for one thing... See more

Company replied

Rated 1 out of 5 stars

Paid .71p for a 1 day trial at 9.30 pm wed 21st May, Following morning,nothing but more prompts, not happy so junsubscribed @ 7.30 am 22nd May No information ever received Notified by the bank of s... See more

Company replied

Company details

  1. Software Company

Written by the company

Detectico is a phone tracker that locates any phone via number or link—with consent. Also offers reverse lookup, personal info breach detection, all globally supported.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Edit: refund received after extra charge

Update 6th March: after the customer service promised 70% of the refund on 22nd or 23rd Jan, i have received it today after 45 days.

Original review:
Seems like a fraud, they mention 0.89$ as trial fee and as soon as i paid they automatically deduct 34.98$ without aby authorization.. to keep myself safe from future transactions i had to block my card permanently and apply for a new one.. this is really an awful experience

21 January 2025
Unprompted review
Detectico logo

Reply from Detectico

Dear Muhammad, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.

Rated 5 out of 5 stars

Recently

Recently, I used it to check the whereabouts of a friend who was returning home late. Now, I always know where he is, which helps me feel more secure.

21 December 2024
Rated 1 out of 5 stars

I paid for the subscription to help…

I paid for the subscription to help locate my son's missing ph after a car accident. Took my money but went to another subscription site wanting me to pay more money. I just want to find my son's ph

12 January 2025
Unprompted review
Detectico logo

Reply from Detectico

Dear Customer,

We deeply empathize with your situation, and we are truly sorry for the distress this has caused you during such a critical time.

Please note that our service requires the recipient to interact with a link sent to their device for location tracking. If you encountered issues or were redirected to another service, it may not be directly related to us.

To assist you further, could you please provide the email address associated with your subscription? This will help us review your case and clarify any charges or services related to your account.

We are here to help and will do our best to address your concerns promptly.

Rated 1 out of 5 stars

I was meant to be deducted for a one…

I was meant to be deducted for a one time free trial and they deducted 23$from my account when I clearly did not pick that option and I did not even use the app after that day I contacted them they replied saying they cannot refund me fully but I can accept a 25%refund since December 19th till now they have not refunded me and I’m meant to be getting a full refund because I did not use the app and they just said they will give me 25%refund for what since December 19 I did not even use the app so how come I’m not getting a full refund please I need my money . Scam scam scam do not even try to use it

Imagine getting just 5$ out of 23$ then what is the usefulness of the refund and the person on my case is so rude and unprofessional saying I can only get 25% refund and that was the only option I was given so I just had to accept as at that time but finding out today that it is just 5% for what if yoy can review my account but I did not use the app for anything at all and I unsubscribed that day so how come I can’t get a full refund please I need my refund

19 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Ayomi,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced.

To assist you further and locate your case in our system, could you please provide us with the email address associated with your account? This will help us review your case in detail and ensure we address your concerns promptly.

We look forward to your response so we can resolve this matter for you as soon as possible.

Rated 5 out of 5 stars

Professional Support and Quick Resolution

"I encountered an issue with the automatic subscription renewal, which resulted in a charge I didn’t intend to make. I contacted the support team and received excellent assistance from Freddie Nelson, who handled my case with professionalism and patience. A 70% refund was agreed upon, along with an additional offer as compensation. I’m very grateful for their prompt response and dedication to customer satisfaction. It was a positive experience, and I truly appreciate their efforts in resolving my issue."

9 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site! I was charged for the first payment with 0.71£ to check a phone number only. After few hours I unsubcribed from site. Next day I was charged with 39.99£ straight away. I email them why they unsubsribed me, answer a robot emailer. I made again the steps from the email and again the same email comes up, like the first one. I rise up a ticket with my bank to charge back my money and if they will not comply I will block any future payments with this site. Avoid, avoid, avoid!

26 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Adrian,

We are sorry to hear about your experience. Please note that the initial payment of £0.71 was for a 24-hour trial period, as stated during the sign-up process. The subsequent charge of £39.99 was for the extra services you could add.

We encourage you to provide the email address associated with your account so we can review your case in detail and ensure all appropriate steps are taken. If you have already unsubscribed, no further charges will occur.

We are not a scam, and our team is here to assist you. Please contact us at your earliest convenience so we can resolve this matter promptly.

Best regards,

Rated 1 out of 5 stars

Scam! Avoid this company!

I was charged $49.80 when the amount that I confirmed to pay was only $0.79.
My friend lost her phone, so I tried to look for it on this website. Initially, it asked for $0.79 for something that was seemingly a 1-time purchase, so I decided to try it. Then it moved to another screen that showed some add-ons that would cost around $50, so I tried to back out of it that there weren't an option. I ended up not even using any service from it.
Fast forward to some time after the incident, I was charged for $49.8. After some digging I found out that the initial payment was for a 1-day trial, which was not made clear at the time of payment. I contacted the customer support trying to get a refund but was declined and could only either froze the subscription or get 1 more month for free, which is not even what I want. I have requested to return my koney back but they didnt accept the request :)
Recommend anyone reading this to avoid this product at all cost. You can see how bad it is from all the 1 star reviews. Ruined my entire day.
After 2hours of messaging they refunded me all the money but what about wasted time? 0 RECOMMENDATION

23 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Mariam,

Thank you for sharing your feedback. We deeply regret the inconvenience you experienced. Upon reviewing your case, we can confirm that the full refund of $49.80 has already been issued to your account.

If you have any further concerns or require additional assistance, please don’t hesitate to reach out to our customer support team, and we’ll be happy to help.

We appreciate your patience and understanding.

Rated 1 out of 5 stars

Absolutely no results, dishonest company

Absolutely no results. A waste of money.
Not trustworthy. Positive reviews are directly linked to the company.
I paid for a subscription for one year, starting December 21, 2024.
According to the invoice, the subscription end October 11, 2025, that's not a year.

25 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Arie,

Thank you for sharing your concerns. We’re sorry to hear that our service did not meet your expectations. Regarding the subscription period, please note that our annual plans typically account for 10 months of service at a discounted rate, as outlined in the terms during purchase.

If you have any questions or require further clarification, please provide the email address linked to your account so we can assist you in resolving this matter.

We appreciate your feedback and are committed to improving our services.

Rated 1 out of 5 stars

Unbelievable… They asked for 1 euro

Unbelievable… They asked for 1 euro - I paid and then in order to continue they asked another 23…. and does not allow u to move on or skip it…. results = nothing

22 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Billy,

We appreciate your feedback and regret any confusion caused during your experience with our service. The initial €1 payment is for a trial period, and additional services are optional. Users are informed about the charges before proceeding, and no further charges are applied without confirmation.

If you believe there has been an issue or misunderstanding, please share the email address associated with your account so we can investigate and assist you further.

Thank you for giving us the opportunity to address your concerns.

Rated 1 out of 5 stars

Y’all are the absolute worst of scum I…

Y’all are the absolute worst of scum I only paid for the 1 day trial to locate a phone which at the end of it all couldn’t be found none of the methods of tracking provided on the app worked it’s an absolute to scam…I was deducted for MONTH SUBSCRIPTION…something I never even consented to …all I found was my account had been deducted…these people are scum

20 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Raji,

We’re sorry to hear about your experience and we understand your frustration. Our service is designed to help customers locate their devices, and the subscription terms are outlined during the registration process, including the trial and subsequent charges if the subscription is not canceled within the trial period.

To resolve this matter, please provide the email address associated with your account so we can investigate further and address your concerns. Our goal is to assist you and ensure transparency in our processes.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

This company is a scam.the withdrew…

This company is a scam.the withdrew money from card for trial and brainfield withdrew another money.I didn't get any result from what I wanted.please I need a refund.
I do not recommend any to use them.Stay away please.
Refund Refund .please refund.

17 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Kliff,

Thank you for reaching out to us. We understand your concerns and are here to assist. Based on your description, it seems there may have been charges from another service, such as Brainfield, which is unrelated to our platform.

Please provide us with the email address linked to your account so we can verify the charges and confirm any refunds already processed on our end. If the additional charges are from another service, we recommend contacting their customer support for assistance.

We appreciate your patience and will do our best to help resolve this matter.

Rated 1 out of 5 stars

Absolute SCAM stay away

Absolute SCAM stay away, paid 71p for a month, then they've took £39.50 out of my bank😡😡😡

16 December 2024
Unprompted review
Detectico logo

Reply from Detectico

Dear Matthew,
Thank you for reaching out and sharing your concerns. We assure you that all charges are intended to be fully transparent, and we are here to help resolve any misunderstandings. If you could provide the email address linked to your account, we would be glad to investigate your case and clarify any unexpected charges. Please reach out to our support team so we can assist further.

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