Destinia Reviews 

9,852
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After reading lots of worrying reviews on Facebook and here I just wanted to say that our experience has been excellent. After BA cancelled all flights to Abu Dhabi we spoke to D2, got through quickly... See more

Company replied

Rated 5 out of 5 stars

Excellent App and website, well laid out and lots of choices! We were looking specifically for a hotel, easy to filter and search with almost immediate confirmation. Great option available, dependent... See more

Company replied

Rated 1 out of 5 stars

About to travel after booking months ago with all respective hotels confirming and then they cancel your booking just before traveling - no alternative no solution. Avoid this website unless you want... See more

Company replied

Rated 5 out of 5 stars

I booked a hotel in London through Destinia as it was a lot cheaper than booking directly or through other 3rd parties like Booking dot com. I was a little apprehensive but it is legitimate and there... See more

Company replied

Company details

  1. Travel Agency
  2. Flights Search Site
  3. Hotel
  4. Travel Aggregator

Written by the company

En la Agencia de Viajes Online Destinia.com le ofrecemos las mejores ofertas en hoteles, vuelos, apartamentos, alquiler de coches y cualquier servicio relacionado con los Viajes. 902 303 555


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(9,852)

708 reviews in the last 12 months

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Rated 5 out of 5 stars

Im so happy to highly recommend…

Im so happy to highly recommend Destinia.com after my first time booking with them. I’m UK based so was a little concerned to be using a Spanish company to book the hotel I specifically wanted when others seemed to have no availability. Their website was very easy to use and the whole process fast and efficient when it came to my confirmation. I’ll definitely be using this company again. A great overall experience. Thank you Destinia!

29 October 2024
Unprompted review
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Reply from Destinia

Dear Angela, thank you very much for your words!
We are glad to know that everything was perfect in your purchase process.
Wishing you safe and happy travels!

The Destinia team

Rated 5 out of 5 stars

Best to deal with when an itinerary is interrupted

My itinerary was interrupted and Destinia did the best they could to save me from massive loses. They even called me, twice, after they could not get me for the first time.
I believe the site and service is totally trustworthy, irrespective of what some reviewers may say. I say so because, they don't know me as a person, so they response to my situation was not personal, but professional. I can, therefore, expect it can be extended to any other client. Keep up guys!

11 October 2024
Unprompted review
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Reply from Destinia

Dear NK, thank you very much for your words!
We are glad we could help out with your reservation.
Hope seeing you travelling with us again soon!

The Destinia team

Rated 5 out of 5 stars

Thanks to Salah

Thanks to Salah, ex619, been so helpful to help with my booking.

14 October 2024
Unprompted review
Destinia logo

Reply from Destinia

Hi! Thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia

Rated 5 out of 5 stars

Salah 619 was very helpful!

Salah 619 was very helpful!

14 October 2024
Unprompted review
Destinia logo

Reply from Destinia

Hi, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia

Rated 1 out of 5 stars

worst of the worst/scam

worst
Worst company ever. We arrived at Sharm el sheikh at out hotel at 11pm and were told that we don't have a room as the hotel is fully booked. No notice or update from Destinia and we only found out on arrival at the hotel. We called Destinia and our worst nightmare was confirmed. As Sharm el sheikh was fully booked, they could not arrange another room for us either. We had a 3 year old and a 4 year old and were homeless for the night in a foreign country. All they offered was to call back tomorrow to see if they could arrange a room and even that they didn't do. Ruined our holiday. Absolutely shocking, unprofessional, fraudulent and Heartless company ever

7 October 2024
Unprompted review
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Reply from Destinia

Dear Tony, we are sorry for the inconvenience of your booking. In order to open an internal complaint process and investigate what happened we need your reservation number and our Customer Service department will contact you as soon as possible. Regards, Destinia

Rated 2 out of 5 stars

I booked through Destinia and the room…

I booked through Destinia and the room wasn't available, they refunded me but minus £5 due to 'currency conversion'. They then refused to pay me the £5 difference, so I'm out of pocket for their mistake.

28 September 2023
Unprompted review
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Reply from Destinia

Dear Kate

We are sorry for the inconvenience of your booking.
In order to open an internal complaint process and investigate what happened we need your reservation number, so our Customer Service Department can contact you as soon as possible.

Regards,

Destinia

Rated 1 out of 5 stars

Destinia is a scam

Destinia is a scam. It doesn't have any legal contact or contract with the properties they are advertising. The have advitised a property for the past 3 months as full booked although it wasn't and the owner had no idea or any contract with them. When I contacted them they don't answer emails and in their telephone I end up in answering machine with non-English. They use chat GPT chat to answer the chat. STAY AWAY.

24 September 2024
Unprompted review
Destinia logo

Reply from Destinia

Dear Prisca

We appologize for any inconvenience surrounding your booking in our portal.
In order to open an internal complaint process and investigate what´s happening we need your reservation number so that our Customer Service department contact you as soon as possible.

Regards,

Destinia

Rated 5 out of 5 stars

Good Price

Good Price. Paypal payment. We checked in without a-do 4 hours prior to the official check-in time. Our hotel is alright. We did book it functionally, not for a marvelous hotel experience. Our aim was simple: safe, relatively clean and on-budget sleeping place for our 4 day stay in BCN. And it checks all boxes. Its an older hotel, we paid 280 euro for 3 nights/2 pax/1 bedroom with balcony and bath. Important note: It is the time of Mercé in BCN, hotels not cheap, so we were really lucky. Besides: our expectations are very realistic when it comes to booking a hotel 2.6 km from Main Square in Barcelona for 83€ / night, come ooooon! All fine, would book again 😄 plus: the gym has all necessary tools for a good 40-minute pump.

22 September 2024
Unprompted review
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Reply from Destinia

Hello Nina, thank you very much for your words! We are glad to know that everything was perfect with the hotel you chose for your vacation. Wishing you safe and happy travels. Destinia team

Rated 1 out of 5 stars

AVOID

AVOID! Take money for hotels without availability. Ages to get refund.

22 September 2024
Unprompted review
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Reply from Destinia

Dear Mike, we are sorry for the inconvenience of your booking. In order to open an internal complaint process and investigate what happened we need your reservation number and our Customer Service department will contact you as soon as possible. Regards, Destinia

Rated 5 out of 5 stars

Salah was very kind in helping me…

Salah was very kind in helping me cancel our reservation. If I have a chance to travel in the future, I will be booking with Destinia.

16 September 2024
Unprompted review
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Reply from Destinia

Dear Sandy, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia

Rated 5 out of 5 stars

Best price with Destinia

Hotel was by far best price booking through Destinia. Checked with hotel before arrival and they had our booking and the stay went as planned.

6 September 2024
Unprompted review
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Reply from Destinia

Hello Rosie, thank you very much for your words! We are glad to know that everything was perfect with the hotel you chose for your vacation. Wishing you safe and happy travels. Destinia team

Rated 5 out of 5 stars

Excellent service from Salah 619 who…

Excellent service from Salah 619 who called me from Madrid and talked me through changes to my booking.

Thanks Peter

15 September 2024
Unprompted review
Destinia logo

Reply from Destinia

Dear Peter, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia

Rated 4 out of 5 stars

It should be 5* but because of their…

It should be 5* but because of their booking confirmation just before 1 day make it 4star . Staff is helpful.
They assured me booking has been done. But from hotel it became 1 day before .
That make it 4star otherwise 5star

11 September 2024
Unprompted review
Rated 1 out of 5 stars

People stay away from this site

People stay away from this site, as they will try to make money out of you any which way they can

9 September 2024
Unprompted review
Destinia logo

Reply from Destinia

Hello again Taheer. We would like to clarify that when a client does not show up at the hotel, it is the hotel that decides whether or not the money can be refunded. We always do our best to make sure that this is the case. We are sorry for the inconveniences. Kind regards, Destinia

Rated 5 out of 5 stars

Top class service (plus great prices). Will definitely use again.

We could not book 3 rooms directly with the hotel we wanted to stay at and other booking sites just don't seem to be set up for this.

Destinia made it easy to book several rooms. There was an issue with the booking (pretty sure it was my fault) and customer services sorted it out promptly and with no fuss.

We then had to cancel the 2nd night at the booked hotel because they had shut the onsite facilities and it was 25 miles to the nearest anything else. Long story short, the hotel then tried to deny an already agreed refund, but Destinia chased and chased this, eventually getting our money back a few months later.

Top class service (plus great prices). Will definitely use again.

21 July 2024
Unprompted review
Destinia logo

Reply from Destinia

Dear Christopher, thank you very much for your words!
We are glad to know that everything worked out in the end with the refund.
Wishing to see you again travelling with us!

The Destinia Team

Rated 1 out of 5 stars

!Scammers!Be warned and don’t reserve…

!Scammers!Be warned and don’t reserve through Destinia. Save yourself the frustration don’t say I didn’t warn you

this company or scammers they make reservations at the requested hotel and will tell you the reservation is confirmed weeks in advance and then suddenly last minute they change the reservation to a different hotel or simply it may not exist and your left stranded in a foreign country telling you is out of their control. We will see what the state attorney thinks of Destinia. This deceptive company should not be doing business in the USA.

27 July 2024
Unprompted review
Destinia logo

Reply from Destinia

Dear Willy, we greatly regret the inconvenience of your case.
As we have already informed you, if this happens, we offer hotels of the same category and nearby whenever possible. If not, this is not your case, we agree to compensate you for the inconvenience.
We have offered you a valid alternative and also compensated you for the inconvenience. We are looking forward to hearing from you by email if you accept our offer. Kind regards, Destinia Team

Rated 2 out of 5 stars

Mercure Nador

The hotel I booked, was not available at arrival. I had to spend 84 euros calling to Europe (8 calls), everytime sproke to different person of destina.
They left me with a 1.5 years old child for 8 hours outside and it became night in a scary city.
They offered 50 euro compensation for 84 euros calls, and 56 euros taxi to a arranged hotel 78 km from hotel I booked.
And the 8 hours of holiday I missed.
Miserable organization.

11 August 2024
Unprompted review
Destinia logo

Reply from Destinia

Dear Fikri, we are sorry for the inconvenience of your booking. We have opened an internal complaint and we will investigate what happened. Our Customer Service Department will contact you as soon as possible. Regards, Destinia

Rated 5 out of 5 stars

Destinia cheapest by far for the motel…

Destinia cheapest by far for the motel I wanted to stay in. Confirmation email from Destinia was prompt followed by email with booking reference etc. No problem booking into the motel. They had all the information they needed for my booking. Would definitely book through this company again.

15 August 2024
Unprompted review
Destinia logo

Reply from Destinia

Hello Titch, thank you very much for your words! Wishing you safe and happy travels. Destinia team

Rated 5 out of 5 stars

Bernard ,it helped me to solve a…

Bernard ,it helped me to solve a problem,was very kind,professional ! I recommend booking from this website!

6 August 2024
Unprompted review
Destinia logo

Reply from Destinia

Dear Adrian, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia

Rated 5 out of 5 stars

Great customer service

Great customer service, always willing to find the best possible solution for the customer

25 July 2024
Unprompted review
Destinia logo

Reply from Destinia

Dear Jochen, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia

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