After reading lots of worrying reviews on Facebook and here I just wanted to say that our experience has been excellent. After BA cancelled all flights to Abu Dhabi we spoke to D2, got through quickly... See more
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Excellent App and website, well laid out and lots of choices! We were looking specifically for a hotel, easy to filter and search with almost immediate confirmation. Great option available, dependent... See more
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I booked a hotel in London through Destinia as it was a lot cheaper than booking directly or through other 3rd parties like Booking dot com. I was a little apprehensive but it is legitimate and there... See more
Company replied
I attempted to book my flights and hotel through this company, but the price kept increasing each time I tried to confirm the booking. The cost initially showed at around £1,800, then increased to... See more
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Company details
Written by the company
En la Agencia de Viajes Online Destinia.com le ofrecemos las mejores ofertas en hoteles, vuelos, apartamentos, alquiler de coches y cualquier servicio relacionado con los Viajes. 902 303 555
Contact info
4.5
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and best price
These guys were awesome! Best price, excellent and fast service, honest recommendations for them!
26 April 2024
Unprompted review
Reply from Destinia
Dear Dušan, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We will inform Lorena :) We hope we can continue to help you in the future. Best regards, Destinia
Scammers
I booked through Destinia hotel for 15, hotel received booking from booking.com and not from Destinia for 25euros. And now there's big trouble. They cheated not only on price but if you don't want to use monopolist booking.com they pretend another company!!!!!!! Also they didn't pass the message hotel sent to me with they phone number and adress
Scam scam scam
12 May 2024
Unprompted review
Reply from Destinia
Dear Tess, we are sorry for the inconvenience of your booking. In order to open an internal complaint process and investigate what happened we need your reservation number and our Customer Service department will contact you as soon as possible. Regards, Destinia
Exceptional service.
Got a great hotel deal online. After calling the hotel, I realised that I was not on the system for the room category I booked.
I contacted Destina and Ruan responded. Her handling of the matter was exceptional. She argued our case and kept me updated. The outcome was a credit issued.
Never seen such service!
Thanks Ruan.
30 April 2024
Unprompted review
Reply from Destinia
Dear Steven, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We will share your kind words with Ruan Batista so that he is aware :) We hope we can continue to help you in the future. Best regards, Destinia
Best holiday search platform I've used…
Best holiday search platform I've used for long time, from a very seasoned traveller. *****
29 April 2024
Unprompted review
Reply from Destinia
Hello Steve, thank you very much for your words! We hope we can continue to help you in the future. Wishing you safe and happy travels. Destinia team
Great efforts by the team to help me…
Great efforts by the team to help me out with my enquiry easy to reach and great responsible approach thanks
23 April 2024
Unprompted review
Reply from Destinia
Dear Mallick. Thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia
I still had to pay a resort fee at the hotel
When arriving at the hotel, I still had to pay a resort fee. I booked a hotel room for one night through Destinia. I was comparing their prices to other sites and they had what looked like a decent price. When I got to the hotel I was surprised to find out that I still had to pay a "resort fee" to the hotel. I do not think they are up front in the pricing presented on the website. The only mention of the possible resort fee is buried in the small print of the terms of service.
13 April 2024
Unprompted review
Reply from Destinia
Dear Byron. We are sorry for the inconvenience of your booking. In order to open an internal complaint process and investigate what happened we need your reservation number and our Customer Service department will contact you as soon as possible. Regards, Destinia.
Great prices and quite easy to use
Great prices and quite easy to use . We got a deal that was far better than all the other ones
16 April 2024
Unprompted review
Reply from Destinia
Dear John. Thank you very much for your words! We are glad to know that everything was perfect in your purchase process. Wishing you safe and happy travels. Destinia team
My experience with this company was exceptional!
My experience with this company was exceptional because of the friendliness and eagerness to help of its employees. In resolving my problem -- which was not their fault -- they made me feel as if I was taken care by a member of my family!
10 April 2024
Unprompted review
Reply from Destinia
Dear Theodore. Thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia
Great deals
Great deals. I'll book again and recomend it to friends and family.
5 April 2024
Unprompted review
Reply from Destinia
Prezada Andreia. Agradecemos a avaliação dos nossos serviços. Esperamos que continue confiando em nós para suas futuras viagens. Atenciosamente, a equipe Destinia
Refundable or Not? I called because I could not tell from…
I called because I could not tell from the site if the tickets I wanted were refundable. I was told they could not tell me until after I had already paid and got the confirmation. After I paid is to late to find that out.
4 April 2024
Unprompted review
Reply from Destinia
Dear Alicia. We are sorry for the inconvenience on your booking process. In order to open an internal complaint process and investigate what happened, please do send us an email to customerservice@destinia.com and our Customer Service department will contact you as soon as possible. Regards, Destinia.
I can only recommend not to book via…
I can only recommend not to book via check24 and Destinia. We booked a hotel in prague arrival yesterday 29th of march 2024 in hotel three crownes prague and paid upfront. We were informed in the hotel that there is no booking. Check24 and Destinia send us to other hotels trying to find a room, eventhough they ensured there is a room available, everything was fully booked. At midnight we had to drive back to Germany as no other hotel was found for us. Never ever we will book with check24 and Destinia.
29 March 2024
Unprompted review
Reply from Destinia
Dear Thomas. We are sorry for the inconvenience of your booking. We have opened an internal complaint and we will investigate what happened. Our Customer Service Department will contact your agency as soon as possible. Regards, Destinia.
Dodgy
Dodgy, on google maps shows a price, but once you go to the site and try to book (even within the allocated time) the price suddenly jumps
22 March 2024
Unprompted review
Reply from Destinia
Dear Adam, we are sorry for the inconvenience of your booking. In order to open an internal complaint process and investigate what happened, we need you to provide us with the reservation number by sending it to the email address customerservice@destinia.com and our Customer Service department will contact you as soon as possible. Regards, Destinia.
Destinia the first choice for a long time!
With Destinia is easy to find the best prices in the hotels or destination you want!
9 March 2024
Unprompted review
Reply from Destinia
Dear Susana, thanks for your comment! Your words help us to improve and we really appreciate it! Regards, Destinia
don't be fooled with low prices
don't be fooled with low prices. they let you book a hotel and pay full amount then after a month they will email you saying hotel you booked is closing!! and your reservation is not confirmed.
to discover after that you can book your room at other websites and through hotel directly..
i would say save your time and money and look for othet trusted travel agency.
27 February 2024
Unprompted review
Reply from Destinia
Dear Fahad, we are sorry for the inconvenience of your booking. In order to open an internal complaint process and investigate what happened we need you to provide us with the reservation number by sending it to the email address customerservice@destinia.com and our Customer Service department will contact you as soon as possible. Regards, Destinia.
Amazing customer service!!
Amazing customer service!!
We needed to make a change to our reservation. Destinia was extremely easy to contact (24/7 service) and extraordinarily kind and helpful. They quickly resolved our issue and worked with the hotel for a refund. Will definitely use them again.
5 February 2024
Unprompted review
Reply from Destinia
Dear Mary, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We hope we can continue to help you in the future. Best regards, Destinia
I booked a family Room from Limak Lara…
I booked a family Room from Limak Lara via Destinia, but hotel reflected that the booking is just a standard double room, as the booking was done by Destinia via Check 24, Check 24 has been contacting Destinia since 14 Feb 2024. Up to now there is still no feedback from Destinia.
12 February 2024
Unprompted review
Reply from Destinia
Hello D S, we apologize for the inconvenience. We regret to inform you that in this case it is necessary that you contact the agency with which you booked directly and paid for the reservation. We are not authorized to provide information about reservations to those who are not our direct customers. In this case, we are sorry that we cannot help you. Kind regards, Destinia
Thank You for the amazing service agent…
Thank You for the amazing service agent number 128!
I appreciate it your prompt help!
21 February 2024
Unprompted review
Reply from Destinia
Dear Marcelo, thank you very much for your support! Our travel agents really appreciate such words and we always share them with the team. We will share your kind words with Maneni Garcia so that she is aware :) We hope we can continue to help you in the future. Best regards, Destinia
Low price and good service.
15 January 2024
Unprompted review
Reply from Destinia
Hello Gingcong, thank you very much for your words! We hope we can continue to help you in the future. Wishing you safe and happy travels. Destinia team
A true competitor to booking.com
17 February 2024
Unprompted review
Reply from Destinia
Hello Lukas, thank you very much for your words! We hope we can continue to help you in the future. Wishing you safe and happy travels. Destinia team
Extremely helpful and professional…
Extremely helpful and professional adviser !
28 January 2024
Unprompted review
Reply from Destinia
Hello Ekaterina, thank you very much for your words! We hope we can continue to help you in the future. Wishing you safe and happy travels. Destinia team
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