Destination2 Reviews 

Nadine was a great help to tailor make the trip

Gave very good offer on hotel when compared to other players

Another fantastic experience with Matt Mitchell last night. He was incredibly helpful and guided us towards our next perfect holiday.
Thanks again Matt- your knowledge and excellent service are always greatly appreciated

I booked a family holiday on a non refundable rate to travel within 2 weeks of booking. My dad unexpectedly passed away during this time, I contacted Destination2 on 2 occasions and within 2 minutes on the phone they advised us there was nothing they could do ie any form of refund, credit - nothing. Now I understand I booked a non-refundable rate but when you consider the circumstances one would hope they would 'try' and negotiate something with their supplier after all, they are a travel agency in the consumer services sector?!

On the other hand, we also had a break booked with trip.com, again on a non refundable rate and they were sympathetic and explored options with us, in the end we managed to get a FULL refund for our booking on a non-refundable rate. Needless to say customer service is a factor that sets these companies apart and I know which brand I'll be using & recommending out of the two.

EDIT/ This review in its entirety is about your customer service. As I mentioned earlier, we had booked a NON REFUNDABLE rate with trip.com also, who after some back and forth were able to offer a FULL refund due to said circumstances. 🏅

As always Nadine has looked after our family holiday arrangements to the very highest standards. It’s now 5 years in a row and has never let us down! Highly recommended

Beware of this company once book and paid they then demand an additional payment we got stung with another payment of £300 so watch out

This was our first time booking a holiday through Destination2, and I have to say that Nadine made the whole experience so easy and enjoyable.
From the moment we spoke to her, she was friendly, helpful, and genuinely interested in making sure we found the right holiday for our family. She took the time to answer all our questions and never made us feel rushed, no matter how many things we asked.
What really stood out was how reassuring she was throughout the booking process. Booking a holiday is a big expense, and it's natural to have a few concerns, but Nadine's knowledge and confidence put our minds at ease. She explained everything clearly and made us feel comfortable that we were making the right decision.
By the end of the process, we felt completely confident in our booking and genuinely excited about our holiday. Excellent customer service can be hard to find these days, but Nadine went above and beyond.
A huge thank you to Nadine for all her help. She is a real credit to Destination2, and we wouldn't hesitate to book through her again.

Spoke to John on the team who was very helpful with booking our hotels in New Orleans and Cancun. The prices quoted were very competetive too. I've recommended Destination2 to family and friends.

I had an excellent experience booking my holiday with Stephen. He was incredibly patient, helpful, and professional throughout the entire process. He spent over three hours on the phone with me, making sure every detail was exactly right and that everything was perfect before finalising the booking.

Nothing was too much trouble, and he took the time to answer all of my questions and explain the different options, which made the whole experience completely stress-free. His dedication, attention to detail, and commitment to providing outstanding customer service really stood out.

I wouldn't hesitate to book with Stephen again and would highly recommend him to anyone looking for a knowledgeable, patient, and genuinely caring travel agent. Thank you for making the whole booking process so easy!

This is the third holiday this year we have booked with Tracy Jagger at Destination 2 she is very experienced and has got to know what we are looking for. Very professional and friendly, have recommended to friends and family.

I was redirected to your page via trivago.I decided to phone instead of booking online,spoke to Matt Mitchell.He has been incredibly helpful and informative and sorted my booking out in no time.Once again thanks for all the help

Recently booked a

Excellent service from Joseph Weeks at Destination2

I received excellent service from Joseph Weeks at Destination2 from start to finish. Joseph was always polite, professional, and incredibly helpful. Nothing was ever too much trouble for him.

I changed my requirements several times, and Joseph was more than happy to provide multiple quotes, check different flight options, and answer all of my questions without ever making me feel like I was a nuisance.

What really stood out was his communication. He always phoned me back when he said he would and replied to my emails promptly, keeping me updated throughout the whole booking process.

It’s rare to receive customer service of this standard these days, and Joseph made the whole experience straightforward and stress-free. I wouldn’t hesitate to recommend both Joseph and Destination2 to anyone looking to book a holiday.

Thank you again for your outstanding service!

Preeti is extremely knowledgeable and helpful, despite the current travel conditions affecting our holiday, she helped us in the best way possible.

Very helpful, and easy to discuss with to save some money.

Joseph was outstanding, real attention to detail, great advice + great follow up. After a horrendous experience with another well know booking provider his speedy responses and genuine care for our booking was much appreciated. Very competitive pricing also and immediate confirmation receipts.

Ive just booked to travel to the Maldives with Nadine at Destination 2. I must say she was very helpful and explained everything thoroughly. She went through flights and explained about the sea plane and she was more than happy to answer all my questions. Nadine was very friendly and an absolute pleasure to deal with. When I come to book again I will definitely ask to speak to Nadine personally.

We booked a Dubai package for 14 people through Destination2 and initially got a good price. The problems started when I tried to extend our stay by 3 nights.

Customer service told me I had to email my request instead of handling it on the phone. After emailing, I waited 3 working days with no response. When I called again, they finally sent a quote — but it expired almost immediately, before I had a real chance to review it.

I fly Emirates every year and always book directly with them, so I know their customer service well. Due to the current situation in Dubai, Emirates were offering a free flight date change. When I asked Destination2 to apply this, they quoted me £1,516 for the change. I explained multiple times that the airline change itself was free, but the price kept increasing each time I called, and staff didn’t seem willing to engage with what I was saying. I ended up paying £4,216 in total just to amend the dates.

This was my first time booking a holiday through Destination2, and unfortunately it’s put me off using a travel agent for this kind of trip again. The upfront deal was appealing, but if you need to make any changes afterward, be prepared for slow email-only responses and significant extra charges — even for changes the airline itself offers for free.

My advice: get everything in writing before you book, ask directly what amendment fees look like, and consider whether booking flights and hotels separately might give you more flexibility and better service if plans change.