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Destination2 Reviews 

27,144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,144)

4,872 reviews in the last 12 months

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Rated 5 out of 5 stars

Maldives holiday booking.

I found a holiday to the Maldives nearly 3k cheaper than TUI and British Airways.
As I've not used Destination 2 before, I was reluctant to book the holiday online, so phoned to make sure the price of the holiday was correct. I spoke to Keely who went through the booking with me and answered all my questions.
She rang me back as promised the following day to confirm my room selection she had to request directly with the hotel.
Keely was very helpful and professional during the whole booking process and emailed all the necessary travel information to me promptly. Thank you Keely.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Always the best deals

Always the best deals! Easy to book and everything goes smoothly on every holiday we have booked. This is our 5th booking through Destination2! Even have their own app now too! Thank you to everyone for amazing holidays!

22 July 2026
Rated 5 out of 5 stars

Friendly & helpful

Finn was really helpful in terms of helping us to make an informed decision regarding our planned trip to Dubai.Her communication was prompt and she was very attentive.Thanks Finn.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Phoned Destination direct and got…

Phoned Destination direct and got through to a young lady called Finn told her what I was looking at she got me everything I was looking for and a little bit more nothing was to much for her she emailed me with all the bookings details and emailed her back with a little mistake needed altering she got straight on with it and emailed me the booking documents ASAP what a young lady 10 out of 10 thank you

22 July 2026
Rated 5 out of 5 stars

Great service

Have been dealing with Nadine and Keely and the service and communication has been great, thanks for listening to all the changes that we asked for and the call backs when asked.

21 July 2026
Unprompted review
Rated 3 out of 5 stars

wait up to 72 hours for confo

you have to wait up to 72 hours to confirm booking [i only waited 3 hours eventually]
phoned company about this it was not until i spoke to the 3rd or 4th agent to answer my question that i got some action.

15 July 2026
Destination2 logo

Reply from Destination2

Hello Mr Robinson and thank you for your review. We're pleased to hear that you were able to have your arrangements confirmed a lot sooner than the 72 hour timescale advised within our Terms and Conditions which you ticked to accept when placing your online order. As mentioned within clause 2.Online Bookings, each supplier will require a short period of time to check to see if your chosen Package Holiday is still available at the price quoted. We would therefore appreciate any improvement you could make to your review score since a 3-star rating is still considered negative, and which would then accurately reflect the service provided which was open and transparent. Thank you.

Rated 5 out of 5 stars

Thailand holiday

IHave now used destination 2 for my last 3 long haul holidays and totally recommend. For this recent booking I spoke to keeley who was really easy to talk to and gave great knowledge of the destination I was booking. I changed the itinerary numerous times but nothing was too much trouble for her. She's a credit to the company.thankyou

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Stephen at destination 2 made booking…

Stephen at destination 2 made booking our holiday so easy ,so chatty and friendly and completely knew his job ,even got it cheaper than our friends did ,thanks Stephen, can't forget that name as its the same as my husbands 😀 lol

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support when our travel plans changed unexpectedly

We found ourselves in a highly unusual and stressful situation when the conflict involving Iran meant that our original travel plans could no longer go ahead.

Nadine was extremely helpful throughout, supporting us as we considered the available alternatives and assisting with rearranging and rebooking our trip. Her calm, responsive and practical approach made a difficult situation considerably easier to navigate.

Travel agents perhaps demonstrate their greatest value when plans go wrong through circumstances beyond anyone’s control. Nadine provided exactly the support and reassurance we needed, and we were very grateful for her help.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Best booking experience!

Stephen J truly made my experience with destination2. In all of my years of booking, I can honestly say that I have never had a booking made so straight forward, informative and reliable. Stephen was so incredibly helpful, he ensured that I had all of the information and that everything was correct before going forward with my booking. He even gave me 10 minutes to contact the other individuals going on holiday and called me back! Top tier service. I am incredibly happy with my booking today and Stephen you were brilliant - thank you ever so much!

21 July 2026
Unprompted review

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