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Destination2 Reviews 

27,246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,941 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with bookings. The booking process is frequently described as easy, smooth, and stress-free, with many appreciating the clear explanations and prompt communication. Many reviewers also highlight finding great deals and competitive prices for their holidays, often securing perfect itineraries tailored to their needs. However, some customers were dissatisfied with aspects of customer service, noting issues with responsiveness or a perceived decline in quality. A few other people also felt that information regarding non-refundable bookings, amendment fees, or undisclosed restrictions and charges was not always clear.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, straightforward, and... See more

Holidays

Reviewers mention positive feedback about holidays, often praising the competitive prices and additional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stephanie was very approachable and non-judgemental. She responded quickly and dealt with my query efficiently. Although I compared her quote with another, the dates differed. I told her I’d confirm t... See more

Rated 5 out of 5 stars

I found a holiday to the Maldives nearly 3k cheaper than TUI and British Airways. As I've not used Destination 2 before, I was reluctant to book the holiday online, so phoned to make sure the pric... See more

Rated 5 out of 5 stars

Rony was extremely helpful in booking this cruise package for us. After a few days of backwards and forwards he came up with the perfect holiday with everything we had asked for. We shall definitely u... See more

Rated 5 out of 5 stars

IHave now used destination 2 for my last 3 long haul holidays and totally recommend. For this recent booking I spoke to keeley who was really easy to talk to and gave great knowledge of the destinat... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,246)

4,465 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful

Nikita was really helpful, price was the best I could find for 2 weeks in Saint Lucia. Same date and flight as other companies but al least £600 cheaper. Lets hope everything goes to plan. 🤞

18 July 2026
Rated 1 out of 5 stars

Do not book any board with them.

I booked for a free upgrade. Advert stated “B&B upgraded to Half Board Dine Around” two hotels I booked. The hotels I booked advised me to contact Destination2 as they needed to confirm the free upgrade. I contacted Destination2, they said I didn’t pay for “Half board”. I asked them why would I need to pay for half board when clearly it says Bed and Breakfast would upgrade to Half Board Dine Around. I showed them the screenshots. They give me the run around and told me no one would be able to help me. Basically I’ve been scammed by false advertising by them.

Additional comment: stop lying about me not’clicking the right option’ if it states B&B free upgrade to Half Board Dine Around. Why would I pick Half Board. Make it make sense. Scammers.

18 July 2026
Destination2 logo

Reply from Destination2

Hello Ms Booked& Regret, in the first instance kindly remove your comment since it is libelous and you have not been scammed. It has been explained to you that in order to receive the upgrade you needed to choose the category as our website directs but you did not do that. We can sympathise with your frustration due to this error on your part and have simply given you the facts about this and that we cannot cover the cost for a board basis that has not been paid for. All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown.

Rated 5 out of 5 stars

We have found Matthew Mitchell to be…

We have found Matthew Mitchell to be extremely professional. He is so efficient and conscientious. He goes above and beyond to sort out our holidays and any queries he is always to hand. He is at the end of an email anytime. He has never let us down and always gives us an amazing deal. He is my absolute go to when booking a holiday. I would not
Book with anyone else! He is a Star!!

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Ruined honeymoon

Ruined honeymoon, avoid this company or risk losing all your money. We booked ultra all inclusive in Abu Dhabi. The hotel we are booked in has closed most of the restaurants and bars, due to the conflict. The reason we choose that hotel was because of all the restaurants and bars. We asked Destination 2 if they could move us to another hotel that has all restaurants and bars open. Trading standards advised Destination 2 should move us free of charge due to the hotel no longer being fully open and operational. We contacted destination 2 and told them what trading standards advised us. Destination 2 then started ignoring us and have not responded to any of our emails or phone calls and the sale centre staff refuse to help or put you through to someone who can deal with your concern and then cut you off the call.
We eventually realised we were not going to get our money back or moved to a different hotel and destination 2 were obviously not going to help us. We then asked if we could pay to move hotel. we got quoted an extra £1200, we wasn’t happy but agreed as we were not getting anywhere with this company, we phoned up and said ok we will pay, to be told the price has changed and now they want more money an extra £2,158.92 and added at the bottom of the email quote they sent was an added note that the price is none negotiable.
This is not the way to treat your customers.

17 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello Vanessa Watthey, thank you for your review. We do sympathise that your chosen arrangements have been unexpectedly affected. Unfortunately, this does not entitle a refund and we are sorry to have not met your personal expectation whilst our team has looked into this but there has been no ignoring of your requests. These simply take time to address. As with all of our quotes, they are subject to availability and price changes which are beyond our control.

Rated 5 out of 5 stars

Nikita was very helpful with my booking…

Nikita was very helpful with my booking to South Africa as we were going in a family of 8 people and change our itinerary so many times but she was very patient and got us the best deal I will certainly be booking with Nikita again.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to Heather at Customer Services…

Spoke to Heather at Customer Services today. Didn't have to wait in a queue for my call to be answered, Heather was polite, knowledgeable, patient and very helpful. I have to say it was one of the best customer service encounters I have ever had.
I hope the holiday matches my (now) enhanced expectations.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Nadine highly enough

I can't recommend Nadine highly enough! She was absolutely fantastic from start to finish and made booking our holiday such an easy and enjoyable experience. She was incredibly helpful, patient, and knowledgeable, taking the time to answer all of our questions and helping us find the perfect holiday to suit our needs.

Nothing was too much trouble, and her friendly, professional approach gave us complete confidence throughout the booking process. It's rare to receive such exceptional customer service these days, and Nadine really went above and beyond to make sure everything was just right.

A huge thank you to Nadine for all of her help. We can't wait for our holiday, and we'll definitely be booking with her again in the future. Highly recommended!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Nadine organised our second trip with…

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select- very friendly and understanding.Would recommend her strongly.

16 July 2026
Rated 5 out of 5 stars

Super friendly and helpful

Super friendly and helpful. Found the best prices. Smooth, easy booking process. Thank you so much to nadine and keely!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

1st CLASS SERVICE

Nadine Edward’swas extremely polite & knowledgeable.She made my booking very simple & straightforward it was a pleasure talking with her.would recommend her to anyone thanks for taking my booking for Thailand it was our 1st time booking with Her but definitely not the last 😍❤️😍👌👌

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Amended Booking

need to amend my booking and Nadine was amazing. Really took the time to ensure I had the best rooms which suited our family.

Thank You Nadine

16 July 2026
Unprompted review

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