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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the cables, noting their superior build and sound. Many appreciate the professional and helpful service, highlighting the personalized advice and quick responses. The efficient delivery service is also frequently mentioned, with many customers receiving their orders promptly. However, some customers also noted issues with their orders, including receiving incorrect items or experiencing delays in delivery. A few people were dissatisfied with the quality of certain products, specifically mentioning a splitter that was impractically large and cables with loose connectors.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Order

People report ambiguous experiences with order. Many customers praise the ordering process, finding it a... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent, professional,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the prompt and fast delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

These are excellent cables...beautifully made and transmitting Synthesiser sound straight to my Bose PA speakers they are resulting in amazing sound...Great service and a friendly reassuring voice alw... See more

Rated 5 out of 5 stars

I have been a hifi enthusiast for over 50 years. A recent house move prompted a rethink of my system and cable needs. I decided to try designacables and ordered mains cable, speaker cable, xlr-xlr int... See more

Rated 5 out of 5 stars

Recently bought 5m of Van Damme Blue Series Passive Speaker Cable and 2x Neutrik NP2RX angled jacks to make a cable from my Laney Lionheart pedalboard amp to my speaker cabinet. Because the cable... See more

Rated 5 out of 5 stars

Not many companies were selling the cable I needed (reverse polarity TRS). This website was. Ordering was a breeze. Postage was timely. The product is very well built. I don't plan on touring,... See more


Company details

  1. Electronic Parts Supplier
  2. Cable Company

Written by the company

Custom audio, video, data & power cables Designed using the best components on Earth Made in UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These are excellent…

These are excellent cables...beautifully made and transmitting Synthesiser sound straight to my Bose PA speakers they are resulting in amazing sound...Great service and a friendly reassuring voice always on the end of the phone...will always return when no doubt I need more cables.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Absolutely recommend for anyone remotely serious about using proper instrument cables, and for anyone needing custom options. Ultimately, you get what you pay for and these feel very solid; I had some made for wireless guitar setup and some extras with the 'pancake' ends. There was a mishap initially, but super customer service rescued quickly and all resolved.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and top notch customer service.

After messing about with a cheap Amazon bought midi cable for channel switching that let me down, I decided to upgrade. Initially I was going via a Disaster Area Midi Box One which meant the cable had to be configured for Disaster Area. That can be spec'd on the site itself when ordering. Unfortunately due to a quirk in my rig that cable wasn't suitable and was returned and replaced with a regular midi cable. This worked perfectly. Throughout emails were replied to quickly and the final cable is bullet proof.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality at a reasonable price

Top quality XLR hifi cables with Neutrik connectors at a reasonable price compared to big brand names. Good service with shipping by Royal Mail. I've bought 3 sets and have no complaints.

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Do not beleive in their timely…

Do not beleive in their timely delivery, in case if you would need fast the cables better buy in different place. advised in 6-7 days, on 9th day it came te
he day of the event so I had to buy from somewhere else-they would ignore that and not offer even a compensation, but customer service- only offer to send back and refund. Excuse as they are busy(but not asvising regarding delay when placing the order.
Do not recomend.
I am happy to share with anyone the email correspondence I had with them from day 1 to prove they are also liers-to show how I been rude to them as they say.

26 February 2026
Unprompted review
designacable.com logo

Reply from designacable.com

If you click on this customers name (V.) you will see that they only use Trustpilot to leave negative reviews. Read into that what you will. We were late delivering the items, and for which we profusely apologised, and sent out the order on Next Day delivery. The only action that would have made this right was "compensation", if the customer had been more polite to our staff then i might have obliged that request. But as such i offered a free return of the complete order and a full refund.

Rated 5 out of 5 stars

Great hifi cables

Very high quality products and excellent service, fast, helpful and friendly.

I ordered cables for vintage Quad equipment, and Designacable make them with high precision components that fit perfectly. For me they are the best.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Mains cable replacement

Made up 7 belden mains cables to replace my generic supplied cables for my cyrus system good cables strips easy. Will have to run this cable upgrade more hours to get the best out of it but my impression is everything has opened out all that I am waiting for is the treble to break in so another 2 months should give me the result.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been looking for good quality…

I have been looking for good quality leads for years. My lead and rhythm guitarist swear by your leads. So I ordered 2 leads. On plugging in I was quite amazed. The sound of the bass was richer and fuller. Cable noise? There wasn't any. Colour coded as an aid for set up is a real plus. Expensive yes but for total quality, unsurpassed. A top flight product. Worth every penny. Service was excellent. Many thanks. Col B

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with problems: the true measure of a business

It's often said that the true measure of a business is how it deals with problems. There'd been a mix up with my order and the wrong item had been delivered. In the first instance Adam tried to rectify it but couldn't because he had none in stock and, after a couple of courteous emails, without fuss gave me a full refund.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products, excellent service.

I have used designacable.com several times for custom Mogami looms. The speed at which the orders were prepared was amazing - that were shipped the same day despite having to be custom made.
Highly recommended.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure!

Great range of products, useful customisation, excellent service, and prompt delivery. It's always a pleasure to receive something from Designacable!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Very positive first experience buying custom hi-fi cables

First time of using Designacable after years of using traditional hi-fi stores for packaged off the shelf cabling.
Ordered a selection of XLR, XLR to RCA and REL neutrik subwoofer cables. Cables arrived, very well made, cable names on the heat shrink, and colour coded according to the speaker application.
Adam has been really helpful with customising specific cables to bespoke lengths and configurations which has saved me meddling with new cables at my end.
They look fantastic and much easier to locate / install in multi channel AV system with the colour coded ends and labelling.
Cables sound great so happy customer.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company Highly Recommend

I’ve bought items from Adam for many years I’m very happy with the products and the cables they make and adam is happy to chat through my requirements and recommend the items for my needs thank you once again Highly Recommended

19 November 2025
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome.
Make exactly what you need.
Quickly.
To a very high standard.
And with great comms/customer care
Brilliant company

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Quad cable

Designacable provided me with a good quality Quad 5 pin DIN to RCA cable. It was a really good price. They despatched it well within their time frame and they communication was really great. All round really good experience.

29 October 2025
Unprompted review

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